NETGEAR WGR614 v8 manual Chapter Troubleshooting, Troubleshooting Quick Tips

Chapter 7

Troubleshooting

This chapter provides information about troubleshooting your Wireless-G Router Model WGR614v8. After each problem description, instructions are provided to help you diagnose and solve the problem. As a first step, please review the Quick Tips.

Tip: NETGEAR provides helpful articles, documentation, and the latest software updates at http://www.netgear.com/support.

This chapter includes the following sections:

•“Troubleshooting Quick Tips” on page 7-1”

•“Troubleshooting Basic Functions” on page 7-3

•“Troubleshooting the Web Configuration Interface” on page 7-4

•“Troubleshooting the Internet Connection” on page 7-5

•“Troubleshooting a Network Using the Ping Utility” on page 7-6

•“Problems with Date and Time” on page 7-8

•“Solving Wireless Connection Problems” on page 7-9

•“Restoring the Default Configuration and Password” on page 7-13

Troubleshooting Quick Tips

This section describes tips for troubleshooting some common problems:

Be sure to restart your network in this sequence.

1.Turn off and unplug the modem.

2.Turn off the wireless router and computers.

3.Plug in the modem and turn it on. Wait 2 minutes.

7-1

v1.1, May 2008