Troubleshooting | NETGEAR WNDR3800 specs

9. Troubleshooting		9
9. Troubleshooting

This chapter provides information to help you diagnose and solve problems you might have with your router. If you do not find the solution here, check the NETGEAR support site at http://support.netgear.com for product and contact information.

This chapter contains the following sections:

•Quick Tips

•Troubleshooting with the LEDs

•Cannot Log In to the Router

•Cannot Access the Internet

•Changes Not Saved

•Incorrect Date or Time

•Wireless Connectivity

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NETGEAR WNDR3800 user manual Troubleshooting

Contents

USA Statement of Conditions Technical SupportTrademarks Contents Genie Advanced Home Administration Appendix a Supplemental Information Hardware Setup Video Mode Premium FeaturesReadySHARE ClearChannel Selector TiVo Support Unpack Your New Router Review the box contents Hardware Setup Front Panel Prepare the Router for InstallationHardware Features LED Descriptions Label Back Panel Position Your Wireless Router Getting Started with Netgear Genie Types of Logins and Access Router Setup PreparationWireless Devices and Security Settings Use Standard TCP/IP Properties for Dhcp Browse to http//routerlogin.net Netgear Genie Setup To use Netgear Genie to set up your router Upgrade Router Firmware Use Netgear Genie after Installation Router Dashboard Basic Home Screen Wi-Fi Protected Setup WPS Method Add Wireless Devices or Computers to Your Network To use WPS to join the wireless network Manual Method Genie Basic Settings Does Your ISP Require a Login? Answer either yes or no Internet SetupInternet Setup Screen Fields Internet IP Address Attached Devices ReadySHARE USB Storage Parental Controls Basic Wireless Settings Region Selection Wireless Settings Screen Fields To view or change basic wireless settings Change WPA Security Option and Passphrase Wireless Network GHz b/g/n and 5.0 GHz a/nSecurity Options Settings Guest Networks  To set up a guest network Guest Network Wireless Security Options Set Up a Video Network To set up a video network WPA Encryption Genie Basic Settings Genie Advanced Home Setup Wizard Select either Push Button or PIN Number WPS WizardSelect Advanced WPS Wizard Setup Menu WAN Setup Change the MTU Size Default DMZ Server To set up a default DMZ server, do the following Common MTU Sizes  To change the MTU size Select Advanced Setup WAN Setup  To change the LAN settings LAN Setup Use the Router as a Dhcp Server LAN Setup Screen Settings  To reserve an IP address Address Reservation Set Up QoS for Internet Access Quality of Service QoS SetupEnable WMM QoS for Wireless Multimedia Applications  To create a QoS policy for applications and online games QoS for Applications and Online Gaming Click the Add Priority Rule button QoS for a Router LAN Port Click Add Priority Rule QoS for a MAC Address  To edit or delete a QoS policy Editing or Deleting an Existing QoS Policy USB Storage Safely Remove a USB Drive ReadySHARE AccessUSB Drive Requirements Sharing Photos File Sharing ScenariosStoring Files in a Central Location for Printing  To share files with your friends and family Sharing Large Files over the Internet Basic Settings Add or Edit a Network Folder ReadySHARE Cloud  To set up ReadySHARE Cloud Click Register  To set up a ReadySHARE account To register the router with a ReadySHARE Cloud account  To access USB contents remotely USB Control Center Utility  To set up ReadySHARE PrinterReadySHARE Printer USB Storage USB Printer Control Center Configuration  To control a USB speaker Scan with a Multi-Function PrinterUSB Speaker USB Storage Advanced Settings Available Network Folders Media Server Settings  To play videos On the TiVo, select TiVo Central My Shows Play WNDR3800 Media on TiVo with ReadyDLNA Select what you want to play or watch Copy TiVo Files onto a Computer Specify Approved USB Devices  To connect to the router’s USB drive using a Web browser Access the Router’s USB Drive Remotely Using FTPConnect to the USB Drive from a Remote Computer Select the Allow only approved devices check box USB Storage Security  To specify a trusted computer Keyword Blocking of Http Traffic To delete a keyword or domain  To block services Block Services Port Filtering Security  To schedule blocking Schedule Blocking Security Event Email Notifications  To set up email notifications Administration Upgrade the Router Firmware View Router Status Internet Port WAN SetupRouter Information Hardware Version. The router model System up time and poll interval statistics Statistics Button View connection status information Connection Status Button Guest Network 2.4 GHz and Guest Network 5 GHz Wireless Settings 2.4 GHz and Wireless Settings 5 GHz View Logs of Web Access or Attempted Web Access Back up Settings Manage the Configuration FileRestore Configuration Settings Do not interrupt the reboot process Erase Set Password To restore configuration settings that you backed up Password Recovery Time Machine Set Up Time Machine To set up Time Machine  To access the drive Access the Connected USB Hard Drive Before You Back up a Large Amount of Data Administration Change the Partition Scheme Select Guid Partition Table or Master Boot Record MBR Advanced Settings Advanced Wireless Settings AP Mode Wireless Repeating Function WDS Wireless repeating scenario Wireless Repeating Function  To set up the base station Set Up the Base Station  To configure the router as a repeater unit Set Up a Repeater Unit Port Forwarding and Triggering Remote Computer Access Basics Destination port number Port Triggering to Open Incoming Ports Advanced Settings Port Forwarding to Permit External Host Communications How Port Forwarding Differs from Port Triggering Set Up Port Forwarding to Local Servers To set up port forwarding Add a Custom Service Editing or Deleting a Port Forwarding Entry Click Edit Service or Delete ServiceApplication Example Making a Local Web Server Public  To edit or delete a port forwarding entry Universal Plug and Play on Set Up Port Triggering 103 Dynamic DNS 105 Static Routes  To set up a static route Remote Management Universal Plug and Play USB Settings  To turn on Universal Plug and Play IPv6  To set up an IPv6 Internet connection type Traffic Meter Troubleshooting Wireless Settings Power LEDQuick Tips Sequence to Restart Your Network Network Settings Troubleshooting with the LEDsPower LED Is Off or Blinking LEDs Never Turn Off Internet or Ethernet Port LEDs Are Off Wireless LED Is OffCannot Log In to the Router Cannot Access the Internet Incorrect Date or Time Wireless ConnectivityChanges Not Saved Wireless Signal Strength Supplemental Information  To restore the factory default settings Factory Default Settings 122 WNDR3800 Router Specifications Technical Specifications Europe EU Declaration of Conformity Netgear Dual Band WirelessRegulatory Compliance Information 125 FCC Caution FCC Requirements for Operation in the United States Avertissement Industry CanadaImportant Note Radiation Exposure Statement Index 129 130 131

9. Troubleshooting