Netopia 3347-02 Frequently Asked Questions (and Answers), Basic Troubleshooting

This section gives some simple suggestions for troubleshooting problems with your Gateway’s initial conﬁguration.

Before troubleshooting, make sure you have

• plugged in all the necessary cables; and

• set your PC’s TCP/IP controls to obtain an IP address automatically.

The ﬁrst step in troubleshooting is to check the status indicator lights (LEDs) in the order outlined below.

LED Function Summary

If a status indicator light does not look correct, look for these possible problems:

Frequently Asked Questions (and Answers)Basic Troubleshooting

Power DSL Internet Ethernet Wireless

Unlit No power No signal No signal No signal No signal

Solid Green Power on Internet connection is established. Gateway is connected. Synched with Ethernet card Synched with WLAN

Flashing Green N/A Activity on the DSL cable Transmitting or receiving data. Activity on the Ethernet cable Activity on the WLAN

If LED is not Lit Possible problems

Power

• Make sure the power switch is in the ON position.

• Make sure the power adapter is plugged into the DSL Gateway properly.

• Try a known good wall outlet.

• Replace the power supply and/or unit.

DSL

• Make sure that any telephone has a microfilter installed.

• Make sure the you are using the correct cable. The DSL cable is the thinner standard telephone cable.

• Make sure the DSL cable is plugged into the correct wall jack.

• Make sure the DSL cable is plugged into the DSL port on the DSL Gateway.

• Make sure the DSL line has been activated at the central office DSLAM.

• Make sure the DSL Gateway is not plugged into a micro filter.

• Launch a browser and try to browse the Internet. If the DSL Active light still does not flash, then proceed to Advanced

Troubleshooting as described in the

User Guide

Ethernet

• Make sure the you are using the Ethernet cable, not the DSL cable. The Ethernet cable is thicker than the standard tele-

phone cable.

• Make sure the Ethernet cable is securely plugged into the Ethernet jack on the PC.

• Make sure the Ethernet cable is securely plugged into the Ethernet port on the DSL Gateway.

• Try another Ethernet cable if you have one available.

• Make sure you have Ethernet drivers installed on the PC.

• Make sure the PC’s TCP/IP Properties for the Ethernet Network Control Panel is set to obtain an IP address via DHCP.

• Make sure the PC has obtained an address in the 192.168.1.x range. (You may have changed the subnet addressing.)

• Make sure the PC is configured to access the Internet over a LAN.

• Disable any installed network devices (Ethernet, HomePNA, wireless) that are not being used to connect to the DSL Gate-

way.

Wireless

• Make sure your client PC(s) have their wireless cards correctly installed and configured.

• Check your client PC(s) TCP/IP settings to make sure they are receiving an IP address from the wireless Gateway.

• Check the Gateway’s log for wireless driver failure messages.

Technical Support:

If you have any questions or run into any difﬁculty, answers to many frequently asked product-related questions, as well as full product documentation

with advanced conﬁguration instructions, are also available on-line at:

http://www.netopia.com/support

Note the serial number (SN:) of your Gateway. It is located on the label on the bottom of the Gateway below the model number. You will need the Gate-

way’s serial number if you need to call for technical support.

Q: Why is my DSL light ﬂashing green?

A: A ﬂashing green light indicates that no cable is attached to the DSL port or that the Netopia Gateway is negotiating

a connection. A solid green DSL light indicates that an internet connection is established.

Note: If your DSL light does not become solid green, verify that the connection from the Netopia Gateway’s DSL port

to the telephone/DSL jack is secure. If the connection is secure, contact your ISP (Internet Service Provider) to verify

that your DSL line is functioning properly.

Q: “I forgot my password, how can I access my Netopia Gateway?”

A: If you don't have a password, the only way to access the Netopia Gateway is the following:

Referring to the following diagram, ﬁnd the round Reset Switch opening.

Carefully insert the point of a pen or an unwound paperclip into

the opening.

•If you press the factory default button for less than 1/2 a sec-

ond, the unit will continue to run as normal.

•If you press the factory default button for more than 3 seconds,

when you release it, the Gateway will perform a factory reset,

clear all settings and conﬁgurations, and reboot.

Note: To assure the Netopia Gateway factory defaults you MUST hold the reset switch for more

than 3 seconds. When you release it, the Gateway will perform a factory reset, clear all settings and

conﬁgurations, and reboot.

Keep in mind that after a factory reset, all of your settings will need to be reconﬁgured.

Power Off / On

LAN

DSL

Factory Reset Switch

Q: What is the default IP address of my Netopia Gateway?

A: The default IP address of the Netopia Gateway is 192.168.1.254. You may access the WebUI conﬁguration pages by

typing http://192.168.1.254 URL into your browser.

Q: I made some conﬁguration changes in my Netopia Gateway and the changes have not taken

effect.

A: Any conﬁguration changes made to the Netopia Gateway require a save and restart before they take effect. If you

see a yellow alert symbol beneath the “Help” button on the right-hand end of the menu bar this means that the

changes have not yet been saved. (Click on the yellow alert symbol to validate the changes and then click the link

“Save and Restart.”)

Q: How do I access the conﬁguration screens of my Netopia Gateway?

A: You may access your Netopia Gateway by typing the following into your web browser http://192.168.1.254.

Note: By default, your Netopia Gateway has an Ethernet IP Address of 192.168.1.254.

Q: What is the default user name and password of the Netopia Gateway?

A: Netopia Gateways are not distributed with a default password. Upon initial conﬁguration, the Gateway requires a

new password to be set.

Q: How do I register my Netopia Gateway?

A: Please register your Netopia Gateway by navigating to the following URL:

http://www.netopia.com/equipment/products/product_reg.html

By registering Netopia products, you'll be assured of faster service, timely notiﬁcation of product updates and qualiﬁ-

cations for upgrade discounts.

Power

Ethernet 1, 2, 3, 4

Front View

Wireless

DSL

Internet

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Connect the power supply cord to the power jack on the Netopia

Gateway. Plug the power supply into an appropriate electrical

outlet.

CAUTION:

Depending on the power supply provided with the product,

either the direct plug-in power supply blades, power supply

cord plug or the appliance coupler serves as the mains power

disconnect. It is important that the direct plug-in power supply,

socket-outlet or appliance coupler be located so it is readily

accessible.

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When using your telephone equipment, basic safety precau-

tions should always be followed to reduce the risk of fire, elec-

tric shock and injury to persons, including the following:

• Do not use this product near water, for example, near a

bathtub, wash bowl, kitchen sink or laundry tub, in a wet

basement or near a swimming pool.

• Avoid using a telephone (other than a cordless type) during

an electrical storm. There may be a remote risk of electrical

shock from lightning.

• Do not use the telephone to report a gas leak in the vicinity

of the leak.

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The Netopia Gateway is intended for use in a consumer's

home.Ambient temperatures around this product should not

exceed 104°F (40°C). It should not be used in locations

exposed to outside heat radiation or trapping of its own

heat.The product should have at least one inch of clearance on

all sides except the bottom when properly installed and should

not be placed inside tightly enclosed spaces unless proper ven-

tilation is provided.

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