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Night Owl Optics Night Owl Pro Remote Access, BJPRO-86-1TB manual Troubleshooting

Models: BJPRO-86-1TB Night Owl Pro Remote Access

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Chapter 5: Troubleshooting

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Night Owl Optics Night Owl Pro Remote Access, BJPRO-86-1TB manual Troubleshooting

Contents

Page Page Contents Contents 18.1 ContentsContents You can also visit Night Owl’s website atFCC Compliance Statement Chapter 1: FCC Radiation NormChapter 2: Package Contents ∙Windows XP,VISTA, 7, or ∙Mac OS 10.6 and above Chapter 3: System Requirements∙Internet Explorer 7, 8, 9 or 10 web browser ∙Includes CD-ROMdrive∙Use the provided power adapter Chapter 4 DVR Safety Instructions∙Keep product surfaces clean and dry ∙Do not install near any heat sources∙Handle the DVR carefully ∙Do not attempt to remove the top coverChapter 4 DVR Safety Instructions Chapter 5: Troubleshooting Chapter 5: Troubleshooting 6.1 Back Panel of DVR Chapter 6: DVR ComponentsChapter 6: DVR Components 6.2 Front Panel of DVRChapter 6: DVR Components 6.3 MouseButton 6.4 Remote ControlFunction Chapter 6: DVR Components7.1Connecting the Power Supply Chapter 7: DVR InstallationChapter 7: DVR Installation 7.2 Connecting the DVR to a TV or Monitor8.1Connecting Cameras to the DVR Chapter 8: Camera InstallationChapter 8: Camera Installation 8.2Mounting the Cameras9.1 System Initialization Chapter 9: DVR Start-upChapter 9: DVR Start-up 9.2 On-ScreenDisplayChapter 10: Startup Wizard Chapter 11: Login Screen Chapter 12: Main Menu Disk Management Information Menu Maintenance Menu Chapter 13: Menu IconsBasic Menu Advanced Menu Record Search Menu ExitBasic Menu Chapter 14: Basic MenuChapter 14: Basic Menu 14.1 System MenuChapter 14: Basic Menu 14.2 Date/Time MenuChapter 14: Basic Menu 14.2.2 DST MenuChapter 14: Basic Menu 14.3.1 Display MenuChapter 14: Basic Menu 14.3.1.1 Mask ScreenChapter 14: Basic Menu 14.3.1.2 Color ScreenChapter 14: Basic Menu 14.3.1.3 Time/Name ScreenChapter 14: Basic Menu 14.3.2 Auto SEQ MenuBasic 14.4.1 Record MenuChapter 14: Basic Menu Chapter 14: Basic Menu 14.4.2 Bit Rate MenuD1 Resolution 704x480 pixels 14.4.3 ResolutionHD1 Resolution 704x240 pixels CIF Resolution 352x240 pixels∙Recording Types 14.4.4 Schedule MenuChapter 14: Basic Menu Chapter 14: Basic Menu 14.5 User MenuChapter 14: Basic Menu 14.5.1User Management Menu Basic TabChapter 14: Basic Menu 14.5.1User Management Menu Authority TabAdvanced Menu Chapter 15: Advanced MenuChapter 15: Advanced Menu 15.1Alarm Menu 15.1.1 Motion MenuChapter 15: Advanced Menu 15.1.1.1 Area Screen∙Recording types 15.1.1.2 Schedule ScreenChapter 15 Advanced Menu 15.1.1.3 Trigger Screen ∙Alarm output duration This has no functionChapter 15: Advanced Menu Chapter 15: Advanced Menu 15.1.2 Video Loss MenuBlock 15.1.3 Camera Block MenuChapter 15 Advanced Menu Chapter 15: Advanced Menu 15.1.4 Others MenuThis should be the router’s IP Address Chapter 15: Advanced MenuChapter 15: Advanced Menu 15.2.2 PPPoE MenuChapter 15: Advanced Menu 15.2.3 Port MenuSub-Stream 15.2.4 Sub-StreamMenuChapter 15: Advanced Menu Chapter 15: Advanced Menu 15.3.1 DDNS MenuChapter 15: Advanced Menu 15.3.2 E-MailMenuChapter 15: Advanced Menu 15.3.3 UPnP MenuChapter 15: Advanced Menu 15.4 PTZ MenuRecord Search Menu Chapter 16: Record Search MenuChapter 16: Record Search Menu CalendarChapter 16: Record Search Menu File ListThe playback screen has the following buttons Chapter 16 Record Search MenuDisk Management Menu Chapter 17: Disk Management MenuChapter 17: Disk Management Menu Information Menu Chapter 18: Information MenuChapter 18 Information Menu 18.1 Device MenuChapter 18 Information Menu 18.2.1 LAN MenuChapter 18 Information Menu 18.2.2 PPPoE MenuOnline 18.3 Online MenuChapter 18 Information Menu Chapter 18: Information Menu 18.4 Record MenuMaintenance Menu Chapter 19: Maintenance MenuChapter 19: Maintenance Menu 19.1 Basic MenuChapter 19: Maintenance Menu 19.1.1 Firmware UpgradeChapter 19: Maintenance Menu 19.2 Settings MenuChapter 20: Remote Access Chapter 20: Remote Access 20.1 Connecting the DVR and Router/ModemChapter 20: Remote Access 20.2 Windows Network Configuration6.Find the Default Gateway Chapter 20 Remote AccessChapter 20: Remote Access Changing the Network Settings on the DVR3.Select Ethernet wired 20.3 Apple Mac Network Configuration2.Select the Open Network Preferences option Chapter 20: Remote Access∙Subnet Mask: This should be set to Chapter 20: Remote AccessChapter 21: Port Forwarding 5.You will need to enter a new port forwarding entry for each port that your DVR uses: Media Port 9000, Web Port 2049, and Server Port 2050. Repeat the steps below for each entry Chapter 21: Port ForwardingChapter 21 Port Forwarding 21.1 Checking the Ports After Port Forwarding22.1 Registering a Free Domain Name DDNS Chapter 22: DDNS Registration4. Create a domain name Chapter 22: DDNS RegistrationChapter 22: DDNS Registration 22.2 Adding your New Domain Name to your DVRChapter 23: Internet Viewing 23.1 Setting ActiveX ControlsChapter 23: Internet Viewing 23.2 DVR LoginChannel Information 23.3 Using Internet ExplorerMenu Bar Chapter 23 Internet ViewingChapter 23: Internet Viewing Play ControlChapter 23: Internet Viewing PTZ ControlChapter 23: Internet Viewing PlaybackChapter 23: Internet Viewing Playback continuedChapter 23: Internet Viewing BackupChapter 23: Internet Viewing Remote SettingChapter 23: Internet Viewing Key Features of the CMSChapter 23: Internet Viewing Starting the CMSChapter 23: Internet Viewing Device ListAllows you to refresh devices Allows you to add groupsChapter 23: Internet Viewing Device TabChapter 23: Internet Viewing Channel Group TabChapter 23: Internet Viewing Patrol TabChapter 23: Internet Viewing Panel OptionsChapter 23: Internet Viewing Live ViewPlay Control PTZ Control Chapter 23: Internet ViewingFocuses the camera Zooms the camera in and outAdjusts the brightness of the image Live View Color SettingsAdjusts the contrast of the colors Adjusts the dominance of the huesPlayback Chapter 23: Internet ViewingDisplays the playback screens Plays the video Chapter 23: Internet Viewing System SettingThis screen allows you to access the DVR setting menus Remote SettingChapter 23: Internet Viewing Chapter 23: Internet Viewing Event∙ Apple ∙ Android Chapter 24: Night Owl Pro Mobile ApplicationChapter 24: Night Owl Pro Mobile Application Device PageChapter 24: Night Owl Pro Mobile Application Adding/Editing a DeviceLive View Chapter 24: Night Owl Pro Mobile ApplicationTakes a snapshot of the live video feed Playback Chapter 24: Night Owl Pro Mobile ApplicationThe Playback screen lets you control several playback operations from your mobile device Chapter 24: Night Owl Pro Mobile Application SettingsChapter 24: Night Owl Pro Mobile Application MoreChapter 25: DVR Specifications Chapter 25 DVR Specifications General DVR Information ∙Admin Password Chapter 26: Information Log∙User Password ∙Mac Address ∙Serial Number Internet Login Information ∙Internal IP AddressExclusions Chapter 27: WarrantyChapter 27: Warranty Returns Under this WarrantyDisclaimer TOLL-FREECUSTOMER SERVICEEmail:Support@NightOwlSP.com Chapter 27: Warranty