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7 TROUBLESHOOTING
Before calling your service provider, review this troubleshooting guide. This information is to help you quickly solve a problem. If your problem still exists, contact your service provider.
Problem | Possible Solution | ||
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| ||
The DCX set- | The DCX | ||
top will not | update and may not power on while the new | ||
power on | software is being installed. Try again in a few | ||
| minutes. |
| |
| • | Verify that the AC power cord of the | |
|
| external power supply is connected to | |
|
| the DCX | |
|
| Unplug the DCX | |
|
| outlet, plug it back in, and then press | |
|
| the POWER button. | |
| • | If the DCX | |
|
| switched outlet on another unit, verify | |
|
| that that unit is powered on. Unplug the | |
|
| power cord from the DCX | |
|
| outlet, plug it back it in, and then press | |
|
| the POWER button. It is recommended | |
|
| to use an unswitched outlet, if possible. | |
| • | Press the POWER button on the DCX | |
|
| ||
|
| the remote control may be depleted. | |
|
| ||
The remote | Verify that the remote control is in “Cable” mode. | ||
control does | Verify that there are no obstructions between the | ||
not work | |||
remote control and the DCX | |||
| |||
| remote control directly at the DCX | ||
| panel, not the TV or VCR. | ||
| The angle between the remote control and the | ||
| DCX | ||
| the DCX | ||
| • | Press and release operation keys one at | |
|
| a time, firmly and deliberately. | |
| • | Check the batteries in the remote | |
|
| control. Install new batteries if needed. | |
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