Troubleshooting

 

Problem

Cause/Solution

A

 

Streaks of light or partial

Smear may occur when the camera is aimed at a

128

 

discoloration are visible in the

bright subject. When using multi-16, sport

 

 

monitor.

continuous, or when recording movies, avoid

 

 

 

bright objects such as the sun, reflections of the

 

 

 

sun, and electric lights.

 

 

 

 

 

 

Bright specks appear in images

Flash is reflecting off particles in air. Set flash

7, 28

 

captured with flash.

mode to W(Off).

 

 

 

 

 

 

Flash does not fire.

• Flash mode is set to W(Off).

7, 28

 

 

• Scene mode in which flash does not fire is

35

 

 

selected.

 

 

 

• Sport continuous mode is selected.

48

 

 

• A feature that cannot be used with the flash is

60

 

 

selected.

 

 

Digital zoom cannot be used.

Digital zoom cannot be used in the following

 

 

 

situations.

 

 

 

• When Portrait, Night portrait, or Pet

36, 37,

 

 

portrait is selected for scene mode

43

 

 

• When smart portrait mode is selected

46

 

 

• When Multi-shot 16 is selected for

57

 

 

Continuous

 

 

Image mode not available.

A feature that cannot be used with image mode

60

 

 

is selected.

 

 

 

 

 

 

No sound when shutter is

Off is selected for Sound settings > Shutter

115

 

released.

sound in setup menu. Depending on the

 

 

 

current shooting mode or settings, the shutter

 

Technical

 

sound is not heard even when set to On.

 

AF-assist illuminator does not

depending on the position of the focus area or

36-43,

 

Off is selected for AF assist option in camera

 

light.

setup menu. AF-assist illuminator may not light

115

Notes

 

the current scene mode, even when Auto is

 

 

selected.

 

 

 

 

 

Images appear smeared.

Lens is dirty. Clean lens.

127

 

 

 

 

 

Hues are unnatural.

White balance or hue is not adjusted properly.

55

 

 

 

 

 

Randomly spaced bright pixels

The subject is dark, so shutter speed is too slow

 

 

(“noise”) appear in image.

or ISO sensitivity is too high.

 

 

 

• Noise can be reduced by using flash.

28

 

 

• Select a lower ISO sensitivity.

58

138