![](/images/backgrounds/201374/201374-144132x1.png)
Troubleshooting
| Problem |
| Cause/Solution | A |
| Digital zoom cannot be used. | Digital zoom cannot be used in the following |
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| situations. |
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| • When Portrait or Night portrait is selected | 34, 35 | |
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| for Scene mode. |
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| • When using smart portrait mode. | 44 | |
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| • Just before recording a movie (up to 2× can be | 53 | |
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| applied while recording movies). |
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| • When | 76 | |
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| Continuous. |
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| Image mode not available. | • Image mode cannot be adjusted when Multi- | 76 | |
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| shot 16 is selected for Continuous. |
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| No sound when shutter is | • Off is selected for Sound settings > Shutter | 96 | |
| released. |
| sound in setup menu. Even when set to On, |
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| the shutter sound is not heard depending on |
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| the current shooting mode or settings. |
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| • Do not block the speaker. | 4 | |
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| • Off is selected for AF assist option in camera | 95 | ||
| light. |
| setup menu. |
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| some scene modes. |
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| Pictures appear smeared. | Lens is dirty. Clean lens. | 113 | |
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| Hues are unnatural. | White balance does not match light source. | 74 | |
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| Randomly spaced bright pixels | The subject is dark, so shutter speed is too slow |
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| (“noise”) appear in image. | or ISO sensitivity is too high. Noise can be |
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Technical |
| reduced by: |
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| • | Using flash. | 28 | |
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| Pictures are too dark | • | Flash is off. | 28 |
Notes | (underexposed). | • Flash window is blocked. | 20 | |
| • Subject is beyond flash range. | 28 | ||
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| • | Adjust exposure compensation. | 32 |
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| • Subject is backlit. Select the Backlight scene | 28, 39 | |
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| mode, or set the flash mode to X(fill flash). |
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| Pictures are too bright | Adjust exposure compensation. | 32 | |
| (overexposed). |
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120