Manuals / Nokia / Cell Phone / Cell Phone

Nokia 1220 Troubleshooting, Can’t listen to my voice messages, You don’t have voice mail service

Models: 1220

1 146

Download 146 pages 52.05 Kb

Page 124

Image 124

• TROUBLESHOOTING

This section lists some of the most commonly encountered problems and provides possible solutions.

Problem

My phone isn’t charging.

My phone isn’t making or answering calls.

I can’t listen to my voice messages.

Possible cause

The charger and the phone are not properly connected.

The charger is not properly plugged in.

The battery is not charged.

The signal strength is too low.

You don’t have voice mail service.

The voice mail number you have saved is incorrect.

You have forgotten your password or are entering in incorrectly.

Your voice mail number is not saved in the phone.

Possible solution

Securely connect the charger to the phone.

Ensure that the charger is plugged in correctly.

Charge the battery.

If you are indoors, move toward a window.

This is a service provider dependent feature. Please call your wireless service provider.

Refer to “Save the voice mailbox number” on page 48.

[ 118 ]

Page 124

Image 124

Nokia 1220 Troubleshooting, Can’t listen to my voice messages, Charger is not properly plugged Battery is not charged

Contents

Battery My numberModel number Phone type 1261Legal Information Contents Personalization Use Keyguard Understand the security code Restrict calls Start a new game Snake II Space impact Pairs IIPage Safety first Qualified service Accessories and batteriesUse sensibly Water-resistanceGET the Most OUT of this Guide Welcome and quick guideUnderstand the terms Learn text conventions Follow graphic cluesBold Understand Wireless Network Services Look for updatesSign up with a service provider Register Your Phone NewslettersUnderstand Your Phone Install and remove the battery Use the antennaFrom the top of the phone. Apply Phone Remove the BatteryIt, then remove it Charge the battery Important Battery Information Prolong Battery LifeConnect the headset SET UP Your HeadsetUse the headset GET Started with the Quick Guide Page GET Help Find your phone’s labelContact Nokia FaxContact your service provider Receive accessibility informationLPS-3 Mobile Inductive Loopset HOW the Loopset WorksSet up the TTY/TDD profile Scroll to Yes, then press SelectMake a TTY/TDD Call Receive a TTY/TDD CallEND a TTY/TDD Call PressSwitch Your Phone on or OFF Switch on your phoneSwitch OFF your phone Basic operationsPress to end the call or cancel the call attempt Use the keypadUse the phone book Make a 1-touch dial callAdjust the earpiece volume Answer a callSilence an incoming call Redial the last-dialed numberIndicators Understand indicators and iconsUnderstand the Scroll Bar Alarm clock is set IconsUSE the Selection Keys Scroll KeysCheck IN-PHONE Help Selection key allows you to select various phone optionsBrowse Phone Menus Scroll through menusReturn to the previous menu level Use shortcutsMenu shortcuts Menu TipsProfiles Show/Hide clock Set the time Time format Automatic redialSystem Phone Book Menu Enter letters ABC mode Text entryStandard Text Input EntryErase Mistakes Enter numbers 123 modeChange from Capital Uppercase Letters Enter SPACES, Punctuation and Special Characters R SY Z Enters an empty space or Special charactersUse special characters Use symbols in names and numbersUse four-way scrolling Understand predictive text input Write with Predictive TextTurn on predictive text input Turn off predictive text input Save a word in the dictionaryEnter numbers Enter punctuation and special charactersChange the case Write compound wordsClear the screen Delete informationUSE Phone Book Menus Phone bookFind Add new Erase all Options Touch dialing Save an entry using the phone book menu Save NAMES, Numbers and E-MAIL AddressesQuickly save a name and number Save an e-mail addressRecall information with shortcuts Recall Names and NumbersEdit a Name or Number Entire contents Erase Names and NumbersIndividual entries Customize Your Phone Book ViewSelect your scrolling view Check Memory StatusName list Name onlyCall log Call LOG OptionsMissed calls Received calls Dialed calls Call timeCheck Missed Calls Check Received CallsCheck Dialed Calls Clear call listsUSE Call Timers Press Menu 2-5 Menu Call log Call timersDuration of last call Duration of all calls Clear timers Press Menu 2-4 Menu Call log Clear call listsClear call timers Turn on a current call timerMessages Voice MailCheck for messages Appears on your phone’s screen, along with the iconListen to your voice messages Save the voice mailbox numberFollow the prompts to review your messages Options when working with messages Send SettingsTEXT, E-MAIL and Picture Messages Understand messagingOrganize messages using folders DetailsPredictive text input by repeatedly pressing Inbox FolderText Messages Outbox FolderArchive Folder Erase Messages from FoldersWrite and send a text message Read a text messageRespond to a text message Reply to the MessageForward the Message Save a MessageWhen Your Memory is Full Picture MessagesSend a picture message Press Menu 1-7 Menu Messages Picture MessagesReceive a picture message Save a picture messageMail Messages Preview a Picture Message Before SendingReceive an e-mail message Send an e-mail messagePress Menu 1-2 Menu Messages Write e-mail Reply to an e-mail message Edit an existing e-mail messageForward an e-mail message Personalization ProfilesCustomize a profile Select a profileSET the Ringing Options SET the Ringing Tone SET the Ringing VolumePress Menu 3 Menu Profiles SET Keypad Tones SET the Message Alert ToneSET the Warning Tones Accessory settings SET UP the LoopsetPress Menu 4-4-3 Settings Accessory settings Loopset Rename a profilePress Menu 4-4 Settings Accessory settings SET the Default ProfileAutomatic Answer SET the Lights CAR KIT onlySET the Clock Using AM/PM Format SET the Clock Using 24-HOUR FormatSet the display language Set the clockDisplay the clock Automatic update of timeAdd a welcome note Restore factory settings Understand ACTIVE-CALL Options Advanced calling featuresLock keys Mute End all calls Touch tones Access menus Access the phone bookMake a new call End all callsMute the phone’s microphone Use conference callConference a Call Disconnect Third PartyUSE Voice Privacy USE Call ForwardingEND a Conference Call To end all calls, pressLearn about call forwarding feature codes Store the call forwarding feature codeForward if busy Forward if out of reachActivate/cancel call forwarding Store the call waiting feature codePress Menu 4-6-2 Settings Network services Call forwarding USE Call WaitingStore the Feature Code Manage callsUSE Send OWN Caller ID Place a Call Without Sending Your NumberSelect the phone number Select a Phone NumberScroll to the phone number you want to use and press Select USE Automatic Redial USE 1-TOUCH DialingAssign a key to 1-touch dialing Change 1-touch dialing numbersErase 1-touch dialing numbers SET Touch Tone StringsSet manual touch tones Set touch tone lengthStore touch tone strings Continuous Fixed OffLink Phone Book Entries Send a Touch Tone StringUSE Linking Options Store the touch tone string into your phone bookSelect a System Search for a networkPress Menu 5 Menu System You have the following three optionsSecurity USE KeyguardLock the Keypad Unlock the KeypadUnderstand the Security Code Answer a call while Keyguard is activeChange your security code Restrict Calls Add a number to the call restriction listRestrict outgoing calls Restrict all incoming callsScroll to Restrict outgoing calls, then press Select Scroll to Restrict incoming calls, then press SelectSpecial features USE the Alarm ClockSet the alarm clock Respond to the alarmAlarm when phone power is off Turn off the alarm clockSend and Receive Business Cards Send a business cardSave a viewed business card Delete a viewed business cardDownload a Ringing Tone Notification of a received ringing toneSave a received ringing tone Discard a received ringing toneCheck Your Call Information Minute ManagerMy charges My minutes My dataCheck Your Account Information My billMy limit My rate planMy number Customer CareGames Start a NEW GameGame Settings SnakeSpace Impact Time trial Pairs II only Puzzle Pairs II onlyPairs Move the cursor with keys , , To reveal the pictures, pressBattery Statements Your phone is powered by a rechargeable batteryReference information Charging and DischargingProper Care and Maintenance Do not dispose of batteries in a fireTraffic safety Important Safety InformationRemember road safety always comes first Operating environment Electronic devicesPacemakers Pacemaker manufacturers recommend that a minimum separationOther medical devices VehiclesPotentially explosive atmospheres Hearing AidsVehicles Make Emergency Calls To make an emergency callCertification Information SAR 101102 Accessory Safety Practical rules for accessory operationCharging Times BatteriesStandby and Talk Times MAh NiMH Battery BMC-3 AccessoriesMAh Li-ion Battery BLC-2 Rapid Travel Charger ACP-8U Standard Travel Charger ACP-7URapid Travel Charger ACP-12U Spare Battery Charger DDC-1 Rapid Cigarette Lighter Charger LCH-9Compatible with Standard Travel Charger ACP-7U Rapid Travel Charger ACP-8UHeadset HDE-2 Headset HDC-5Boom headset HDB-5 Loopset LPS-3 TTY/TDD Adapter HDA-9What YOU’LL Need Here is what you’ll need for TTY/TDD communicationMobile Holder MBC-6 Express Car Kit CarkExpress Car Kit PPH-1 Carry case CSM-6Frequently Asked Questions What is my security code?How do I lock and unlock the keypad? How do I make the ringing louder?How do I store my voice mailbox number? How do I redial the last-dialed number?Press twice How do I assign a key to 1-touch dialing?How do I find my phone’s Model number and ESN number? Glossary SMS Weight Volume Frequency Range Transmitter Output Power Technical InformationNumber of Channels Up toTroubleshooting Charger is not properly plugged Battery is not chargedYou don’t have voice mail service Can’t listen to my voice messagesNokia One-Year Limited Warranty 119120 Melbourne, FL 121122 123 124 125 126 To all users of mobile phones Guide to Safe and Responsible Wireless Phone Use 127 128 Appendix B Message from the FDA U.S 130 131 132 133 Accessory Accessories Boom headset HDB-5 107 car kit PPH-1Index Carry case 110 change Definition of terms 114 dialed callsDisplay language 63 download MakingMemory Menu tipsAccessory settings 61 customize 58 selecting Punctuation Phone bookMenu Reference information 93 ringingTimers check 44 clear 45 current call Storing with numbers 76 troubleshooting TTYTime Turn the phone on/off Unlock the keypad 79 user guide