• TROUBLESHOOTING

Problem

Possible cause

Possible solution

 

 

 

My phone is not

The charger and phone are

Securely connect the

charging

not properly connected.

charger to the phone.

 

 

 

 

The charger is not properly

Ensure the charger is

 

plugged into the wall.

plugged in correctly.

 

 

 

My phone is

The battery is not charged.

Charge the battery.

not making/

 

 

The signal strength is poor.

If you are indoors, move

receiving calls

 

toward a window.

 

 

 

 

 

I cannot listen

You do not have voice mail

Call your wireless

to my voice

service.

provider.

messages

 

 

You have not setup your

Call your wireless

 

 

voice mail service with your

provider.

 

wireless provider.

 

 

 

 

 

You have not saved your

See “Save your voice

 

voice mail number to your

mailbox number” on

 

phone.

page 69.

 

 

 

 

You have forgotten your

Call your wireless

 

password or are entering it

provider.

 

incorrectly.

 

 

 

 

 

The voice mail number you

Call your wireless

 

have saved to your phone is

provider.

 

incorrect.

 

 

 

 

When I insert my

Fixed dialing is activated on

Deactivate fixed dialing

SIM card into

your SIM card and the

on the SIM.

another phone,

receiving phone does not

 

it is rejected

support fixed dialing.

 

 

 

 

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Nokia 6200 warranty Troubleshooting, Problem Possible cause Possible solution, 158