TROUBLESHOOTING

This section lists and answers many of the questions phone users most frequently ask.

Problem

Possible cause

Possible solution

 

 

 

My phone isn’t

The charger and the phone are

Securely connect the

charging.

not properly connected.

charger to the phone.

 

 

 

 

The charger is not properly

Ensure that the

 

plugged in.

charger is plugged in

 

 

correctly.

 

 

 

My phone isn’t

The battery is not charged.

Charge the battery.

making or

 

 

The signal strength is too low.

If you are indoors,

answering

 

move toward a

calls.

 

 

window.

 

 

 

 

 

I can’t listen

You don’t have voice mail

 

to my voice

service.

 

messages.

 

 

You have not set up your voice

This is a provider

 

 

mailbox with your service

 

provider.

dependent feature.

 

 

Please call your

 

The voice mail number you

 

wireless service

 

have saved is incorrect.

provider.

 

 

 

 

You have forgotten your

 

 

password or are entering

 

 

it incorrectly.

 

 

 

 

 

Your voice mail number is not

Refer to “Set up your

 

saved in the phone.

voice mailbox” on

 

 

page 31.

 

 

 

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Nokia 8265i warranty Troubleshooting, Problem Possible cause