Nokia 9000i owner manual Troubleshooting 14-3, Pressing the key on the phone interface keyboard

Chapter 14 - Troubleshooting 14-3

Check the status of your call restrictions and call forwarding, see Chapter 4 "Telephone: Telephone settings - Voice call forward, call restrictions and call waiting" on page 4-2.

The phone interface is already busy (data or fax being sent or received, the communicator is used as a fax modem). Wait for the data/ fax transmission to end or drop the call (by

pressing the key on the phone interface keyboard).

6.Calls, faxes or data cannot be forwarded or restricted

You may not have a subscription to the service in question.

The service in question is not supported by the network.

The service center number and voice mailbox number (required for call forwarding) may be missing or incorrect.

Fax forwarding and restrictions are set in the Fax application’s settings. Data restrictions are set in the Internet main settings (data cannot be forwarded).

7.Common reasons why faxes, short messages or e-mail cannot be sent or received

•The phone interface is off.

•You have no subscription to the specific network service.

•The communicator is low on memory (see problem 16).

•The number format used is invalid.

•The dialed number does not answer (within 10 tries).

•You are calling the wrong phone number.

•The phone interface is already busy (data or fax being sent or received, the communicator is used as a fax modem). Wait for the data/

fax transmission to end or drop the call (by

pressing the key on the phone interface keyboard).

•Fax/data restrictions or fax forwarding may be active (fax restrictions/forwarding are set in Fax application’s settings, data restrictions are set in the Internet settings).

•Fax reception: The SIM does not have a fax number.

•E-mail reception: The SIM does not have a phone number for data connections. Contact your cellular service provider.

•Short message sending: You have not subscribed to the Short Message Service or the Short Message Service center number is missing or incorrect. Contact your cellular service provider.

•E-mail sending: You do not have a remote mailbox service.

•The e-mail server (which delivers your mail) does not comply with the SMTP protocol. Contact your e-mail service provider.

If you are using the Send upon request op- tion, e-mail sending must be started in the Document outbox, see Chapter 12 ”Docu- ment outbox” on page 12-1.

The failure reason can also depend on the network:

•No network support for SMS.

•No network support for fax.

•No network support for data/e-mail.

•Network out of order.

•Network is busy.

•The field strength is not adequate for sending.

8.Cannot establish a terminal or Internet connection

Internet, E-mail, WWW, Telnet or Terminal set- tings and configurations may be missing or in- correct. Check your Internet access point num- ber (in Internet main settings). Contact your In- ternet service provider for the correct settings. See also ”Internet settings” on page 7-3.

If you receive internal error messages, re- move and replace the battery and try again. If the problem persists, see problem 4.

If you receive service provider error messages when connecting to your remote mailbox, contact your remote mailbox service provider. Your remote mailbox may contain corrupted e-mail messages or the e-mail server settings may be incorrect.