PROBLEM SOLVING
Problem | Possible causes | What to do |
You made a video recording of a dig- The Mediamaster was not left on | If you make a recording of digital terres- | |
ital terrestrial channel and whole or | the appropriate channel. | trial TV your Mediamaster has to be left |
parts of the programme was not |
| on the channel you like to record. |
recorded. | The system is connected by SCART | If the system is connected by SCART |
| leads and the VCR is not in AV/EXT | leads, switch the VCR to appropriate AV |
| mode. | input. |
|
| If the system is connected by RF leads, |
| The system is connected by RF | switch the VCR to the channel for digital |
| leads and the VCR is not set to the | terrestrial TV. If you have not manually |
| channel tuned for digital terrestrial | tuned in the VCR you may do this first. |
| TV. | Please look in the VCR manaul for in- |
|
| structions. |
|
|
|
The remote control is not working. | Battery exhausted. | Change the batteries (both. |
| Remote control is incorrectly | Aim the remote control at box. |
| aimed. | Check that nothing blocks the front |
|
| panel. |
| The Mediamaster is in standby | Check if (.) is flashing on the front panel |
| mode. | display when you press a button. If not |
|
| replace the batteries (both). |
|
|
|
You see the | The Mediamaster can’t recognise | Check that you are using the proper |
| your smartcard. | Smartcard. Check that the Smartcard |
Viewing card faulty. |
| has been correctly inserted. If the prob- |
|
| lem persists, you may have a problem |
|
| with the card. |
|
| Contact your dealer or Service Provider. |
You have forgotten your secret PIN code.
Contact your Service Provider. They will help you set it up again.
CA Module is not working.
CA module is not installed.
CA module is not correctly inserted.
Check that the CA module has been cor- rectly inserted.
Contact your dealer or Service Provider.
Please note! The first thing to do before sending the
1:Perform ”Diagnostic” procedure in System Information menu.
2:Try downloading new software into the Mediamaster. With this procedure, the new software may solve the problem in the quickest and most efficient way. See the relevant section ”Receiver Upgrade” further on in this manual.
What to do if you can’t solve the problem
Please contact your dealer or Service Provider.
FRONT PANEL DISPLAY
When
When starting from standby, prod- uct variant and system software version is shown.
Remaining time in percent dur- ing the download procedure.
The Mediamaster is in standby mode, and current time is shown.
Channel number in TV mode.
RF channel in tuning mode.
In TV mode.
In video mode.
When downloading new soft- ware via the air.
When downloading new soft- ware via the Serial RS232 socket.
Error messages. For service personnel
Lights when no signal is being received. Flashes when pressing a button on the remote control.
GB 31
