Branch Office
Branch Office
A Branch Office handset can operate in Normal Mode or Local Mode.
Normal mode
The handset registers with the Main Office and receives services from the Main Office. At any time during Normal Mode you can check local mode functionality (make and receive calls) by enabling Local Mode and returning to Normal Mode.
Local mode
If the WAN connection goes down, the handset loses communication with the
Main Office TPS. It then registers with the Branch Office and receives services from the Branch Office. When in Local Mode, the handset displays “LOCAL MODE”.
Troubleshoot Branch Office
When using Branch Office, you can see error messages on your screen. Table 4 lists error messages and corrective actions.
Table 4
Troubleshoot Branch Office
Display Message | Probable Cause | Actions |
|
|
|
Local Mode | Network problem. | Contact local network |
|
| administrator if problem |
|
| persists. |
Local Mode | Gatekeeper unable to find end | Notify local network |
Invalid ID (1) | point from Branch User ID. | administrator. |
Local Mode | Branch User ID not found in | Notify local network |
Invalid ID (2) | any equipped TN. | administrator. |
|
|
|
77
