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P0919438 02
manual
Call Center Supervisor Guide
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P0919438 02
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Using a headset
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Part No. P0919438 02
Call Center
Supervisor Guide
Page 2
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Contents
Call Center Supervisor Guide
Trademarks
Copyright 2001 Nortel Networks
Using a headset
Using ≤·‚› to monitor skillsets
Logging on to Call Center
Monitoring tips
Logging on to Call Center
Logging off
Changing your supervisor password
Reading the telephone wallboard display
Playing messages in a skillset mailbox
Checking skillset mailboxes for messages
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