ØCopyright, Company Information and Laser Safety Standards Compliance
US and Canadian Customers: |
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Océ Display Graphics Systems | Service: |
13231 Delf Place, Building #501 | Fax: |
Richmond, British Columbia, Canada | Parts Orders: |
V6V 2C3 |
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European Customers: |
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Océ Display Graphics Systems | Service Tel: |
6 Waltham Park | Service Fax: |
Waltham Road | Parts Inquiries: |
White Waltham | Parts Orders Fax: |
Berkshire SL6 3TN |
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England |
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Asia Pacific Customers: |
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Océ Display Graphics Systems | Service: |
Grand Palace Tamachi 601 | Fax: |
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Tokyo, Japan |
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Other: |
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Your regional distributor |
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When you call one of our customer service numbers you will be provided with telephone technical support. Outside of office hours, you can leave a message and your call will be returned the next working day. When you call, identify yourself as a LightJet® customer and provide the following information:
§ | The serial number of your LightJet 500XL | § | Your telephone number |
§ | Your company name | § | Nature of the problem |
§Your name
If we are unable to resolve your problem over the telephone, field engineers can be dispatched to your site to conduct repairs. Service visits are paid for by the customer, either under a maintenance agreement or by purchase order or prepayment. Time and material rates are charged for any service not covered under a maintenance agreement. Before calling to report a problem, gather as much information about the problem as possible and have it ready to provide to the customer care center engineer. The more information you can provide initially, the more quickly the problem can be corrected.
see copyright, disclosure, use and duplication information on pg ii | iii |
