OEM Systems CH-4100 operation manual XM Radio

XM Radio

Bluetooth

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Troubleshooting

Problem	Cause	Solution
OFF AIR appears on display	The selected channel is not in service	Try another channel
	The antenna cable is damaged	Check for pinched or cut antenna cable
No song title or artist name is	This information may not be available for some	This condition is normal, there is nothing wrong with
	music channels, news channels, or when there
displayed		your receiver
	is no song playing
You can not receive any XM	Your XM Radio receiver is not activated	Contact XM
channels
You can not tune into a	You may not be authorized to receive that	Verify your subscription with XM Contact
specific XM channel	channel
NO SIGNAL appears on	The XM signal is blockedThis message may	Move vehicle from obstructed area (such as inside a
	appear when driving inside a tunnel or under
display		tunnel or a garage)
	obstacles
CHK ANTENNA appears on	The XM antenna is not connected	Check XM antenna connection.
display		Make sure the antenna has a clear view of the sky
Please connect first appears	There is no mobile device connected to the	Pair and or connect a mobile device to the head unit as
in the display	head unit.	described under Bluetooth Operation.
	Bluetooth function is not active on the head unit.	Activate Bluetooth function in General Setup
	Bluetooth function is not active on the mobile	Refer to owner's manual of your mobile device.
Mobile device will not connect	device
to the head unit.	A mobile device is already connected to the	Disconnect current mobile device first, then connect the
	head unit. This time the head unit can only be
		desired mobile device
	connected to one device at a time.
ERROR! Connect Timeout	The time limit for the pairing mobile device has	Pair the mobile device within 120 seconds
appears on display	been reached
Pairing Fail appears in display	The attempted pairing process has failed.	Retry the pairing process again.
Mobile device will not connect	When the Connect function is set to Manual, the
	head unit will not connect to any mobile device	Set Connect Function to Auto as described on page 37.
to the head unit automatically.
	automatically
	Ring tone volume is turned down	Increase the volume of the ring tones using the up and
Ring tone cannot be heard		down volume control during the ringing process
through the speakers	MUTE function is activated in the head unit	Press MUTE to cancel the mute function and resume
		audio
Echo or noise is heard during	Possible road noise or interior interference	Close all windows and turn off any fans or A/C
	Microphone opening on the front panel is
a phone call		Clear any obstacles in front of microphone opening
	obstructed
Call is connected (but no		Press Audio Transfer to allow audio from the phone to
audio can be heard through	Audio is routed to the mobile device
		be heard through the speakers
the speakers)
Call is answered automatically	Auto Answer function is set to ON	Set Auto Answer function to OFF as described on page
		37
Caller ID does not appear	The calling mobile device is not set to send the	Some devices may not communicate or work properly
during incoming call	Caller ID or the service is not available.	with this head unit.

Refer to SNAV-1 or P-NAVi owners manual

Troubleshoot

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