ES 3037/3037e Windows Troubleshooting • 434
PROBLEM SOLVING

Paper feed problems

Paper jams are frequent.
•More than one sheet feeds at a time.
•Paper curls.
•Paper feeds at an angle.

Paper jam has been cleared, but printer does not print.

Possible cause Remedy
The printer is not horizontal. Place the printer on a stable, level surface.
The paper is too thin. Use the correct type of paper (see Specifications).
The paper is moist or affected
by static.
Store paper within specified temperature and
humidity levels.
The paper is creased or
wrinkled.
Remove the creased/wrinkled paper from the feed
tray.
The paper is not aligned
correctly.
Adjust tray or manual feed guides.
Paper doesn’t feed. Correct paper feed selection in the printer driver.
Possible cause Remedy
The top cover has not
remained open until all
paper jams have been
cleared.
Removing a paper jam is not sufficient:
Raise and gently lower the top cover, especially if the
paper jam has been removed from behind the front cover.