Dealing with unsatisfactory printing

SYMPTOMS

POSSIBLE CAUSES

STEPS TO TAKE

 

 

 

Vertical white

The LED head is dirty.

Wipe the LED head with a soft, lint-free

lines can be

 

cloth.

seen on the

 

 

The toner is low.

Open the top cover and tap the cartridge

printed page.

 

a few times to evenly distribute any

 

 

 

 

remaining toner. If symptoms persist,

 

 

replace the toner cartridge.

 

 

 

 

Foreign materials may be

Replace the image drum cartridge.

 

present in the image drum.

 

 

 

 

 

Light-shielding film of the image

Wipe the film with a soft, lint-free cloth.

 

drum cartridge is dirty.

 

 

 

 

Printed images

The LED head is dirty.

Wipe the LED head with a soft, lint-free

are fading

 

cloth.

vertically.

 

 

The toner is low.

Open the top cover and tap the cartridge

 

 

 

a few times to evenly distribute any

 

 

remaining toner. If symptoms persist,

 

 

replace the toner cartridge.

 

 

 

 

The paper is not suitable for the

Use recommended paper.

 

printer unit.

 

 

 

 

Printing is light.

The toner cartridge is not

Reinstall the toner cartridge.

 

properly seated.

 

 

 

 

 

The toner is low.

Open the top cover and tap the cartridge

 

 

a few times to evenly distribute any

 

 

remaining toner. If symptoms persist,

 

 

replace the toner cartridge.

 

 

 

 

The paper is moist.

Use paper stored in proper temperature

 

 

and humidity conditions.

 

 

 

 

The paper is not suitable for the

Use recommended paper.

 

printer unit.

 

 

 

 

 

Thickness and type of paper are

Set a proper value for Media Weight and

 

inappropriate.

Media Type in the Paper Setup menu, or

 

 

set one value thicker for Media Weight.

 

 

 

 

Recycled paper is being used.

Set one value thicker for Media Weight in

 

 

the Paper Setup menu.

 

 

 

Partially faded

Paper is moist or dry.

Use paper stored in proper temperature

images. White

 

and humidity conditions.

spots and lines

 

 

appear in solid

 

 

printing.

 

 

 

 

 

163 • Troubleshooting