
SYMPTOMS | POSSIBLE CAUSES | STEPS TO TAKE | |
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Vertical white | The LED head is dirty. | Wipe the LED head with a soft, | |
lines can be |
| cloth. | |
seen on the |
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The toner is low. | Open the top cover and tap the cartridge | ||
printed page. | |||
| a few times to evenly distribute any | ||
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| remaining toner. If symptoms persist, | |
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| replace the toner cartridge. | |
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| Foreign materials may be | Replace the image drum cartridge. | |
| present in the image drum. |
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| Wipe the film with a soft, | ||
| drum cartridge is dirty. |
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Printed images | The LED head is dirty. | Wipe the LED head with a soft, | |
are fading |
| cloth. | |
vertically. |
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The toner is low. | Open the top cover and tap the cartridge | ||
| |||
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| a few times to evenly distribute any | |
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| remaining toner. If symptoms persist, | |
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| replace the toner cartridge. | |
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| The paper is not suitable for the | Use recommended paper. | |
| printer unit. |
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Printing is light. | The toner cartridge is not | Reinstall the toner cartridge. | |
| properly seated. |
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| The toner is low. | Open the top cover and tap the cartridge | |
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| a few times to evenly distribute any | |
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| remaining toner. If symptoms persist, | |
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| replace the toner cartridge. | |
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| The paper is moist. | Use paper stored in proper temperature | |
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| and humidity conditions. | |
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| The paper is not suitable for the | Use recommended paper. | |
| printer unit. |
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| Thickness and type of paper are | Set a proper value for Media Weight and | |
| inappropriate. | Media Type in the Paper Setup menu, or | |
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| set one value thicker for Media Weight. | |
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| Recycled paper is being used. | Set one value thicker for Media Weight in | |
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| the Paper Setup menu. | |
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Partially faded | Paper is moist or dry. | Use paper stored in proper temperature | |
images. White |
| and humidity conditions. | |
spots and lines |
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appear in solid |
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printing. |
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163 • Troubleshooting