PRINT QUALITY PROBLEMS
Before consulting a service representative regarding a print quality problem, check the table below to see if there is a solution, or something you might have overlooked.
SYMPTOM | PROBLEM | SOLUTION |
|
|
|
Blank sheets | Image drum | Reinstall image drum cartridge. |
printed. | cartridge not |
|
| properly installed. |
|
|
|
|
| Empty or missing | Install new toner cartridge. |
| toner cartridge. |
|
|
|
|
Entire page | Empty toner | Install new toner cartridge. |
prints faintly. | cartridge. Pages |
|
| get fainter when |
|
| toner is used up. |
|
|
|
|
| LED array is dirty. | Clean LED array. |
|
|
|
Page has grey | Static electricity, | Change paper to a smoother laser |
background. | generally from dry | bond or use a humidifier. |
| environments, |
|
| causes toner to |
|
| stick to |
|
| background. |
|
|
|
|
Page prints all | Hardware problem. | Contact service. |
black. |
|
|
|
|
|
Page has | Damaged image | Generate a cleaning page, |
repetitive | drum cartridge | repetitive marks may be |
marks. | causes repetitive | temporary. |
| marks every 1.6 |
|
| inches (4.06 cm) |
|
| due to surface |
|
| nicks and |
|
| scratches. |
|
|
|
|
Oblong area of | Drop out caused by | Change paper stocks, check paper |
faint print | using paper | storage environment or use a |
appears on each | exposed to high | dehumidifier; check toner level. |
page. | humidity. |
|
|
|
|
Vertical white | Toner is low and | Replace toner cartridge. Check |
streaking or | does not distribute | drum and replace the drum, if |
faint areas on | properly, or the | necessary. Contact service. |
page. | drum is worn out. |
|
|
|
|
| LED array is dirty. | Clean LED array. |
|
|
|
Vertical black | Hardware problem. | Contact service. |
lines. |
|
|
|
|
|
PG L26/PG L26 Special User’s Guide – Troubleshooting > 82