PRINT QUALITY PROBLEMS

Before consulting a service representative regarding a print quality problem, check the table below to see if there is a solution, or something you might have overlooked.

SYMPTOM

PROBLEM

SOLUTION

 

 

 

Blank sheets

Image drum

Reinstall image drum cartridge.

printed.

cartridge not

 

 

properly installed.

 

 

 

 

 

Empty or missing

Install new toner cartridge.

 

toner cartridge.

 

 

 

 

Entire page

Empty toner

Install new toner cartridge.

prints faintly.

cartridge. Pages

 

 

get fainter when

 

 

toner is used up.

 

 

 

 

 

LED array is dirty.

Clean LED array.

 

 

 

Page has grey

Static electricity,

Change paper to a smoother laser

background.

generally from dry

bond or use a humidifier.

 

environments,

 

 

causes toner to

 

 

stick to

 

 

background.

 

 

 

 

Page prints all

Hardware problem.

Contact service.

black.

 

 

 

 

 

Page has

Damaged image

Generate a cleaning page,

repetitive

drum cartridge

repetitive marks may be

marks.

causes repetitive

temporary.

 

marks every 1.6

 

 

inches (4.06 cm)

 

 

due to surface

 

 

nicks and

 

 

scratches.

 

 

 

 

Oblong area of

Drop out caused by

Change paper stocks, check paper

faint print

using paper

storage environment or use a

appears on each

exposed to high

dehumidifier; check toner level.

page.

humidity.

 

 

 

 

Vertical white

Toner is low and

Replace toner cartridge. Check

streaking or

does not distribute

drum and replace the drum, if

faint areas on

properly, or the

necessary. Contact service.

page.

drum is worn out.

 

 

 

 

 

LED array is dirty.

Clean LED array.

 

 

 

Vertical black

Hardware problem.

Contact service.

lines.

 

 

 

 

 

PG L26/PG L26 Special User’s Guide – Troubleshooting > 82