User Manual a nd Technica l Guide The O'Neil microF lash Series of Printers • 85
Troubleshooting

Paper Loading Problems

If the paper feed mechanism does not feed correctly on the first part of a
new paper roll, remove two to three feet of paper from the outside of the
roll. The length of paper rolls can vary by as much as five feet, making
the roll too thick in diameter for the printer to accommodate.
If the printer is out of paper (or the paper release lever is disengaged) this
condition will interrupt a batch of receipts, and the printer will suspend
operation until the condition is cleared. The printer will continue to
communicate with the hand held as long as it does not “time out.” Once
the printer is operational, the suspended print batch (if any) will continue
to print, insuring that all receipts are properly printed.

Printer Not Printing

1) Print a self test. If the self test will not print, check battery voltage by
plugging the microFlash into a wall outlet using the AC adapter.
Repeat the self test, and check the Battery Voltage print out. Charge
battery if necessary or replace.
2) Check cable connections. Make sure the modular connector is
inserted and cliped in.
3) Check to see if your cable has been damaged by excessive pulling. A
cable may also be damaged if it is bent at sharp angles.
4) Make sure the paper is properly installed (with lever closed).
5) Turn the print head knob to ensure that paper is not jammed.
6) Use only the recommended battery pack for the printer.
7) Printer will not print on wrong side of paper. Re-load if necessary.
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