Onkyo TX-SR501E Troubleshooting-Continued, Amp Remote controller, Symptom, Possible cause, Remedy

Troubleshooting—Continued

Amp

Remote controller

Symptom	Possible cause				Remedy
A low-frequency noise or	The audio connecting cables at the rear of the		Untangle the audio cables and position them as far
	TX-SR501/TX-SR501E are too close to the
hum can be heard?			away as possible from the power cord.
	power cord.
The sound is too bright or
harsh and the high range is	The Treble function is set too high.		Adjust the Treble function (pages 29, 37).
not clear.
	The subwoofer mode is set to OFF or is set		Check the subwoofer mode (page 25).
	incorrectly.
The subwoofer is not work-	The volume of the subwoofer is set at mini-		Check the volume of the subwoofer (page 27).
	mum.
ing or is very quiet?
	Subwoofer output depends on the source mate-
	rial. Some material may not use the subwoofer
	much.
	The TV’s input selector is set incorrectly.		Select the correct input on the TV (i.e., the input to
			which the TX-SR501/TX-SR501E is connected).
	The video cable is not connected properly.		Check your video cables and connections
			(pages 10–19).
There’s no picture on the			The TX-SR501/TX-SR501E doesn’t convert between
TV or monitor?			video formats. It works as a video signal switcher.
	The video input and output are different for-		Composite video input signals are output only by
			composite video outputs. S-Video input signals are
	mats.
			output only by S-Video outputs. And component
			video input signals are output only by component
			video outputs.
Can’t hear an AV compo-	The wrong input source is selected.		Select the correct input source (page 28).
nent?
	The wrong remote controller mode is selected.		Select the correct mode (page 9).
	There are no batteries in the remote controller.		Install new batteries (page 5).
	The batteries are flat.		Replace with new batteries (page 5).
	The batteries are installed incorrectly.		Check the batteries and correct as necessary (page 5).
	You’re not pointing the remote controller at the		Point the remote controller at the TX-SR501/
The buttons on the	TX-SR501/TX-SR501E’s remote sensor.		TX-SR501E’s remote sensor (page 5).
			Use the remote controller closer to the TX-SR501/
TX-SR501/TX-SR501E	You’re too far away from the TX-SR501/
			TX-SR501E (page 5). The remote controller has a
work OK but those on the	TX-SR501E.
			range of approximately 16 ft. (5 meters).
remote controller don’t?
	A strong light source is interfering with the		Make sure that the TX-SR501/TX-SR501E is not sub-
			jected to direct sunshine or inverter-type fluorescent
	TX-SR501/TX-SR501E’s remote sensor.
			lights. Relocate if necessary.
	If the TX-SR501/TX-SR501E is installed in a
	cabinet with colored glass doors, the remote		Open the doors, or use a cabinet without colored
	controller may not work reliably when the		glass.
	doors are closed.
			Try entering the code again (page 41).
	The wrong manufacturer’s code has been		If more than one code is provided, try them all
			(page 41).
	entered.
			With some manufacturer’s AV components, certain
			buttons will not work as expected.
Can’t use the remote con-			To control an AV component connected via				,
troller with other AV com-	You’re pointing the remote controller at the		point the remote controller at the TX-SR501/
ponents?			TX-SR501E. To control an AV component that’s not
	wrong AV component.
			connected via		, point the remote controller at that
			AV component (pages 40, 42)
			To use	, you must make an		connection and an
	You’ve made an	connection but not an ana-	analog RCA/phono connection between the AV com-
	log RCA/phono connection.		ponent and TX-SR501/TX-SR501E, even if they are
			connected digitally (page 19).

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