Onkyo TX-SR501E instruction manual Troubleshooting, Symptom, Possible cause, Remedy

Troubleshooting

	Symptom	Possible cause	Remedy
		The power cord is not connected.	Connect the power cord to a suitable wall outlet
			(page 24).
		The [POWER] switch is set to OFF (other than	Set the [POWER] switch to ON (page 24).
	Can’t turn on the	North American model).
	TX-SR501/TX-SR501E?
			Turn off the TX-SR501/TX-SR501E, wait five sec-
		External interference is affecting the TX-SR501/	onds, then try turning it on again. If that fails, discon-
		TX-SR501E’s digital circuitry.	nect the power cord from the wall outlet, wait five
			seconds, reconnect it, then try turning it on again.
	The TX-SR501/TX-SR501E
	shuts down immediately	The amp protection system has been activated.	Contact your Onkyo dealer.
	after being turned on?
	The buttons on the	Power supply voltage fluctuations and other	Turn off the TX-SR501/TX-SR501E, wait five sec-
	TX-SR501/TX-SR501E and		onds, then try turning it on again. If that fails, discon-
		anomalies, such as static electricity, can inter-
	remote controller don’t		nect the power cord from the wall outlet, wait five
		fere with normal operation.
	work?		seconds, reconnect it, then try turning it on again.
		The TX-SR501/TX-SR501E is muted.	Unmute the TX-SR501/TX-SR501E (page 33).
			Check your connections.
			If your turntable doesn’t have a built-in phono
		The TX-SR501/TX-SR501E is not connected	preamp, you must connect one between your turnta-
		properly.	ble and the TX-SR501/TX-SR501E.
			If your turntable uses an MC cartridge, you must use
			a compatible phono preamp.
		The speaker cables are not connected properly.	Check the speaker connections (page 21).
	There’s no sound coming
		The wrong input source is selected.	Select the correct input source (page 28).
	from the speakers?
		A pair of headphones are connected.	Disconnect the headphones (page 33).
		The input signal format is set to PCM or DTS.	Set the input signal format to Auto (page 29).
Amp
		The volume is set at minimum.	Turn up the volume (page 28).
		The speakers are configured incorrectly.	Check the speaker configuration (page 25).
		Some speakers are not used with certain listen-	See page 34 for information on listening modes.
		ing modes.
		A connecting cable may be damaged.	Check your connecting cables for signs of damage and
			replace as necessary.
	Only the front speakers are	The Stereo listening mode is selected.	In Stereo listening mode, only the front speakers and
	working?		subwoofer are used (page 34).
		The center speaker is not connected properly.	Check the center speaker connections (page 21).
		The Stereo, Direct, or Orchestra listening mode	The center speaker is not used with these modes
	The center speaker is not	is selected.	(page 34).
		The volume of the center speaker is set at mini-
	working or is very quiet?		Check the volume of the center speaker (page 27).
		mum.
		The currently selected speaker configuration	Check the speaker configuration (page 25).
		doesn’t use the center speaker.
		You’re listening to a mono sound source (e.g.,
	Only the center speaker is	TV or AM broadcast) and the PL II MOVIE or	Select another listening mode (page 34).
	working?	PL II MUSIC listening mode is selected, so the
		sound is concentrated in the center speaker.
		The surround speakers are not used with certain	See page 34 for information on listening modes.
		listening modes.
		Surround speaker output depends on the
	The surround speakers are	source material. Some material may not use the
		surround speakers much.
	not working?
		The volume of the surround speakers is set at	Check the volume of the surround speakers (page 27).
		minimum.
		The currently selected speaker configuration	Check the speaker configuration (page 25).
		doesn’t use the surround speakers.

45