If the printer is not responding properly, complete the following checklist in order. If the printer does not pass a step, follow the corresponding troubleshooting suggestions.
Troubleshooting Checklist
Make sure the printer | If no lights are on, check the power cord |
Ready light is on. | connections. Check the power switch. Check the |
| power source by plugging into another outlet. |
| If other lights are on, go to Troubleshooting Control |
| Panel Messages or use the control panel simulator. |
Press GO to print a demo page to verify that the printer is feeding paper correctly.
If a demo page does not print, check the paper supply in Tray 2 or Tray 3.
Check for paper left in the duplexer. See Duplexer Area for instructions on clearing paper from
the duplexer.
If the page jams in the printer, go to Clearing Paper Jams.
If the printer prints, but the status lights are blinking, go to Troubleshooting Control Panel Messages or use the control panel simulator.
Check the demo page to see if it printed correctly.
If there is a print quality problem, go to Solving Print Quality Problems.
70 Chapter 4 Problem Solving | EN |