Problem Solving | HP 2200 instruction

4 Problem Solving

Overview

This chapter helps you troubleshoot printer problems in the following areas:

!Troubleshooting Checklist

!Troubleshooting General Printing Problems

!Printing Special Pages

!Clearing Paper Jams

!Solving Print Quality Problems

!Wireless Printing Problems

!Troubleshooting Control Panel Messages

!Secondary Light Patterns

!Network Printing Problems

!Common Windows Problems

!Common Macintosh Problems

!Troubleshooting PostScript (PS) Errors

EN	Chapter 4 Problem Solving 69

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HP 2200 manual Problem Solving

Contents

User guide Page User Guide Copyright and License HP Customer Care Service and Support Accessories or supplies HP Support Assistant HP Customer Care Service and Support HP direct ordering forHP Service Information HP Service Agreements Customer Support Worldwide Page Contents Viii Printer Tips and Maintenance Service and Support Index Getting to Know the Printer Printer Basics HP LaserJet 2200d Printer ConfigurationsHP LaserJet 2200dt HP LaserJet 2200dn Built-in Duplexing Printer Features PS Language Printer Software Software for DOS is not included with this printer If You Connected a Parallel Cable Windows Installation Update Device Driver Wizard window should appear on Windows Millennium If You Connected a USB Cable Windows Millennium Printer Drivers Software for Windows Control Panel Simulator HP LaserJet Device Configuration HP JetSend Web Windows 9x/NT 4.0/ Millennium only What is JetSend?How the JetSend Communications Technology Works Infrared Devices Macintosh Installation Software For Macintosh Computers PostScript Printer Description Files PPDsHP LaserJet Utility Network Installation Before You Install the Printer SoftwareWindows installation will walk you through the following Networking the Printer using Windows Sharing To Install the Printer Software Software for Networked Computers HP Web JetAdmin HP JetDirect Embedded Web Server How to Access HP Web JetAdmin How do I access printer features? Software Installation TipsWhat additional drivers and software upgrades are Available to me? How do I remove the printing software? What other software is available to me?Windows Macintosh Job Cancel Control Panel ButtonsButton Usage FIR Port Printing with the Fast Infrared Port Wireless Printing Wireless Printing Instructions Interface Ports Accessories Option Description or Use Part Number Accessories and Ordering Information Cable and Interface Accessories Media Option Description or Use Part Number Accessories Overview Printing Tasks Purchasing Paper and Other Media Tray 1 Media Sizes Media Input Options Tray 2 and Optional 250-sheet Tray Paper Sizes Optional 500-sheet Tray 3 Paper Sizes Loading Media into Tray On the next Loading Media into Tray 2 or Optional 250-sheet TrayPage Loading Media into Optional 500-sheet Tray Top output bin Rear output bin Media Output Options Printing on Envelopes Printing TasksPage Label Orientation Print-side up, top Printing on Labels Printing on Transparencies Printing on Custom-Sized Media or Cardstock Guidelines for Printing Both Sides of Paper Printing on Both Sides of Paper Duplexing Tray All other trays Paper Orientation for Printing Both Sides of Paper Duplexing Long-edge landscape Layout Options for Printing Both Sides of Paper Tray 1 letterhead orientation print-side up, top-edge toward Printing on Letterhead or Preprinted Forms Inks, such as those used in some types of thermography Job Cancel Tips Canceling a Print Job Software Features Features in the Printer DriverAccessing the Printer Driver Using the Printer Driver Help Windows Only Printing Multiple Pages on One Sheet of Paper N-up Printing Creating and Using Watermarks Setting a Custom Paper Size Creating and Using Quick SetsUsing EconoMode or Draft Printing Using Reduce/Enlarge Options Choosing Print Quality SettingsRestoring Default Printer Driver Settings Selecting a Paper Source Printing on Different Paper for the First Configuration and HP LaserJet Utility Features in the HP LaserJet Device Tray Lock Language Save Settings to a File Retrieve Settings from a FilePrinting by Size of Paper Printer Tips and Maintenance HP Policy on Non-HP Toner Cartridges Managing the UltraPrecise Toner CartridgeToner Cartridge Storage Toner Cartridge Life Expectancy Redistributing the Toner Page Cleaning the Printer Using the Printer Cleaning ProcessEngine Cleaning To Start Engine Cleaning Internal Cleaning Procedure Printer Tips and Maintenance Problem Solving Troubleshooting Checklist Troubleshooting Checklist Series printer driver Troubleshooting General Printing Problems File may have blank pages Problem Solving Not configured for the printer Messages or use the control Cleaning Process Self Test/ConfigurationPrinting Special Pages Demo Clearing Paper Jams Toner Cartridge Area If the paper is too difficult to remove or Tray 2 or Optional Tray 3 Paper Feed Area Output Areas Duplexer Area Print Quality Checklist Solving Print Quality Problems Image Defect Examples Light Print or Fade Toner SpecksDropouts Gray Background Vertical LinesToner Smear Loose Toner Vertical Repetitive Defects Misformed CharactersSkew Wrinkles or Creases Curl or WaveToner Scatter Outline Random Image Repetition Wireless Printing Problems Symptom Possible Cause Solution Wireless Printing Problems One of the IR ports may cause Basic Control Panel Messages Troubleshooting Control Panel MessagesStartup Ready Processing Control Panel Error Messages Service Error Accessory Error Secondary Light Patterns Problem Solving Dimm IO Error Problem Solving Network Printing Problems Common Windows Problems Symptom Possible Cause Solution Common Windows Problems Directory. It is usually C\temp by Common Macintosh Problems Printing Errors Macintosh Problems Symptom Possible Cause Solution USB Problems Software troubleshooting Renaming the Printer Selecting an Alternate PostScript Printer Description PPD PS Errors Symptom Possible Cause Solution Troubleshooting PostScript PS Errors PS Errors Symptom Possible Cause Solution Specific Errors HP Express Exchange Availability Guidelines for Repacking the Printer WHO is Returning the EQUIPMENT? Service Information Form On-Site Service Agreements HP Maintenance AgreementsPriority On-Site Service Next-Day On-Site Service Hewlett-Packard Limited Warranty Statement Service and Support Limited Warranty for Toner Cartridge Life Worldwide Sales and Service Offices Croatia ColombiaCzech Republic Denmark Italy IsraelJapan Latin American Headquarters Norway New ZealandPoland Portugal Taiwan SwitzerlandUkraineThailand United Arab Emirates Printer Specifications Electrical Specifications Volt ModelsHP LaserJet With Optional Tray Sheet Sound Power Declared Per ISO FCC Regulations Protecting the Environment Environmental Product Stewardship Program HP LaserJet Printing Supplies Plastics Material Safety Data Sheet PaperReturns Non-U.S. Returns Declaration of Conformity Regulatory Statements Laser Safety Statement LED SafetyCanadian DOC Regulations Vcci Statement Japan Korean EMI Statement Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat Laser Statement for Finland Media Specifications Supported Sizes of Paper Tray Dimensionsa Weight Capacityb Tray 3 Dimensionsa Weight Capacityb Sheet tray Tray 2 or Tray Dimensionsa Weight Capacityb Sheet tray Automatic Duplexer Dimensionsa Weight Symptom Problem with Paper Solution Guidelines for Using Paper Category Specifications Paper Specifications Printing and Paper Storage Environment Minimum Maximum Envelopes Envelopes with Adhesive Strips or Flaps Envelopes with Double Side Seams Envelope Margins Envelope StorageType of Address Top Margin Left Margin Label Construction Labels Transparencies Printer Memory and Expansion Printer Memory Installing Memory Page Checking Memory Installation Installing an HP JetDirect EIO Card PrinterCommands PJL Understanding PCL Printer Command Syntax Category of commandUppercase letter Combining Escape Sequences Entering Escape CharactersDOS Software Application Entry What Appears Selecting PCL Fonts Common PCL Printer Commands Function Command Options # ?&l #O ?&l #C Language Selection Primary Stroke Wt Appendix D Printer Commands Index PCL Index Page Page C7058-90915