Macintosh Problems (continued)

Symptom

Possible Cause

Solution

 

 

Make sure the printer has been

 

 

chosen in the Chooser by printing

 

 

a self-test. (Simultaneously press

 

 

GO and JOB CANCEL.) Check the

 

 

AppleTalk name of the printer

 

 

displayed on the self-test page.

 

 

Make sure AppleTalk is on. (The

 

 

button next to Active is selected in the

 

 

Chooser.) You may need to restart the

 

 

computer to activate the change.

 

 

 

The printer driver does not

 

Reinstall the printer software.

automatically set up your

 

See Macintosh Installation.

selected printer even

 

 

though you clicked Auto

 

Select an alternate PPD.

Setup in the Chooser.

 

 

 

 

 

Printing Errors

 

 

A print job was not sent to your desired printer.

Another printer with the same or similar name may have received your print job.

Check the AppleTalk name of the printer displayed on the self-test page.

Make sure the cables are connected correctly, the printer is on, and the Ready light is on.

You cannot use the

Background Printing has LaserWriter 8.3

computer while the printer

not been selected.

is printing.

Turn Background Printing on in the

 

Chooser. Status messages will now

 

be redirected to the Print Monitor

 

allowing you to continue working

 

while the computer is processing data

 

to be sent to the printer.

 

LaserWriter 8.4 and higher

 

Turn Background Printing on by

 

selecting File, Print Desktop,

 

and Background Printing.

 

 

EN

Chapter 4 Problem Solving 105