Troubleshooting General Printing Problems
Symptom | Possible Cause | Solution |
Printer selects media from the wrong tray.
The tray selection in the software application may be incorrect.
The configured size does not match the size of the media loaded in the tray.
For many software applications, the paper tray selection is found under the Page Setup menu within the application.
Remove any media in other trays to make the printer select from the desired tray.
For Macintosh, use the
HP LaserJet Utility to change the priority of the tray.
Change the configured size to match the size of the media loaded in the tray through the printer driver or the
HP LaserJet Device Configuration (Windows users). For
Printer does not pull paper from Tray 2 or Optional Tray 3.
The rear paper length guide is set incorrectly (Tray 2 or Optional
The rear paper stop is set incorrectly (Optional
To properly set the rear guides, see Loading Media into Tray 2 or Optional 250- sheet Tray 3 or Loading Media into Optional
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