Warranty
ORECK MANUFACTURING COMPANY: (ORECK gives you the following limited warranty for this product only if it was originally purchased for use, not resale, from ORECK or an ORECK Authorized Retail Dealer.)
ORECK will repair or replace, free of charge, to the original purchaser, any part which is found to be defective in material or workmanship within one (3) years of the date of purchase. This limited warranty applies to normal domestic use. Any commercial use of this product will void this limited warranty.
Drive belts, revolving brushes, bulbs, disposable bags, and other parts subject to normal wear are not covered by this limited warranty.
This limited warranty does not apply to any part subjected to accident, abuse, commercial use, alteration, misuse, damage caused by fire or act of God, the use of voltages other than indicated on the serial number plate of this product or service of this product by other than ORECK or an ORECK Factory Authorized Service Center.
ORECK does not authorize any person or representative to assume or grant any other warranty obligation with the sale of this product.
ORECK’s limited warranty is valid only if you retain proof of purchase from ORECK or an ORECK Authorized Retail Dealer for this product. If you purchase this product from any other source, your purchase is “AS IS,” which means ORECK grants you no warranty, and that you, not ORECK, assume the entire risk of the quality and performance of this product, including the entire cost of any necessary servicing or repairs of any defects.
ORECK’s liability for damages to you for any costs whatsoever arising out of this statement of limited warranty shall be limited to the amount paid for this product at the time of original purchase, and ORECK shall not be liable for any direct, indirect, consequential or incidental damages arising out of the use or inability to use this product.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
ALL EXPRESS AND IMPLIED WARRANTIES FOR THIS PRODUCT, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD, AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THIS PERIOD.
Some states do not allow limitations on the duration of implied warranties, so the above limitation may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
CALL CUSTOMER SERVICE HOT LINE
US: 1-800-989-3535
CANADA:
Whenever calling, please be sure to have your model and serial number from data plate.
Troubleshooting Guide
WARNING: Unplug cord from electrical outlet before servicing.
PROBLEM | SOLUTION |
Water and cleaning solution | • Check that the upper supply tank is partially |
is not dispensing onto carpet | filled with lukewarm water. Caution: Do not |
or upholstery. | overfill. |
| • Check that a cleaner cartridge is installed and |
| that the white lever is locked in the downward |
| position. Due to pressurization, the cleaner will |
| not properly operate without a cleaner |
| cartridge in place. If the cleaner cartridge is |
| empty, replace it with a full cartridge. |
| • Check that the spray tips are not clogged. Use a |
| towel or damp cloth to clean. |
| • For |
| |
| connected to the cleaner neck. Also insure that |
| the button lock has been engaged. |
|
|
Not removing certain stains. | • For best results, use a stain pretreatment, such |
Heavy traffic area spots. | as STEEMER Full Release™ Professional Spot & |
| Stain PreCleaner. These solutions loosen and |
| break down most common household grease, |
| oil, and food stains. |
| • Make several slow passes over the stain from |
| different angles. |
|
|
Carpet is excessively wet after | • Make at least one additional pass over the wet |
cleaning. | carpet without pressing the cleaner button. |
Note: Under normal | • Check that the handle trigger lock is not |
conditions, a carpet may take | engaged. |
up to four hours or longer to | • With each pass, slowly pull the unit toward you |
completely dry. Drying time | to extract any remaining liquid in the carpet. To |
depends on a combination of | speed drying, gently push the nozzle deep into |
various factors including: | the carpet pile. |
carpet type, carpet pile | • Check for airpath obstructions in the |
thickness, temperature, | stair/upholstery hose, cleaner neck and in the |
humidity, air circulation and | nozzle. Check to insure that the inlet screen is |
the number of wet passes. | free of debris. |
| |
|
|
Excessive foaming at spray tips. | • Check that the upper supply tank has water. |
|
|
Dark streaks on carpet after | • Operate the machine more slowly; you will |
cleaning. | achieve better results with one slow pass than |
| several fast strokes. |
| • Overlap each pass to provide maximum |
| cleaning without streaking. |
| • In high traffic or heavily soiled carpets, it is |
| occasionally beneficial to allow the carpet to dry |
| and repeat the process as needed to achieve |
| optimal cleaning. |
|
|
STEEMER brush roll will | • Check that the STEEMER power cord is |
not turn. | completely connected to the main unit. |
| • If an obstruction stalls the brush roll, the belt is |
| designed to burn through so as to protect the |
| motor. Please insure through inspection that the |
| brush roll is free of obstructions and is free to |
| turn. Secondly, make sure that the belt is in |
| good working order. Replace the belt if needed. |
| • If the belt and the brush roll become |
| excessively wet, momentary slippage can occur. |
| By running the unit on a dry section of carpet |
| for a minute or less, the belt will function |
| properly. |
|
|
Cleaner will not run or | • Reinsert the plug, if it has slipped out of the outlet. |
suddenly stops. | • The A.L.C.I. may have tripped off due to |
| fluctuations in household current. Press the reset |
| button and restart the unit. |
|
|
ALL OTHER SERVICING SHOULD BE DONE BY AN ORECK AUTHORIZED SERVICE CENTER.
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