Oreck XLS465A warranty Warranty, Troubleshooting Guide

Warranty

ORECK MANUFACTURING COMPANY: (ORECK gives you the following limited warranty for this product only if it was originally purchased for use, not resale, from ORECK or an ORECK Authorized Retail Dealer.)

ORECK will repair or replace, free of charge, to the original purchaser, any part which is found to be defective in material or workmanship within one (3) years of the date of purchase. This limited warranty applies to normal domestic use. Any commercial use of this product will void this limited warranty.

Drive belts, revolving brushes, bulbs, disposable bags, and other parts subject to normal wear are not covered by this limited warranty.

This limited warranty does not apply to any part subjected to accident, abuse, commercial use, alteration, misuse, damage caused by fire or act of God, the use of voltages other than indicated on the serial number plate of this product or service of this product by other than ORECK or an ORECK Factory Authorized Service Center.

ORECK does not authorize any person or representative to assume or grant any other warranty obligation with the sale of this product.

ORECK’s limited warranty is valid only if you retain proof of purchase from ORECK or an ORECK Authorized Retail Dealer for this product. If you purchase this product from any other source, your purchase is “AS IS,” which means ORECK grants you no warranty, and that you, not ORECK, assume the entire risk of the quality and performance of this product, including the entire cost of any necessary servicing or repairs of any defects.

ORECK’s liability for damages to you for any costs whatsoever arising out of this statement of limited warranty shall be limited to the amount paid for this product at the time of original purchase, and ORECK shall not be liable for any direct, indirect, consequential or incidental damages arising out of the use or inability to use this product.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

ALL EXPRESS AND IMPLIED WARRANTIES FOR THIS PRODUCT, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD, AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THIS PERIOD.

Some states do not allow limitations on the duration of implied warranties, so the above limitation may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

CALL CUSTOMER SERVICE HOT LINE

US: 1-800-989-3535

CANADA: 1-888-676-7325

Whenever calling, please be sure to have your model and serial number from data plate.

Troubleshooting Guide

WARNING: Unplug cord from electrical outlet before servicing.

PROBLEM	SOLUTION
Water and cleaning solution	• Check that the upper supply tank is partially
is not dispensing onto carpet	filled with lukewarm water. Caution: Do not
or upholstery.	overfill.
	• Check that a cleaner cartridge is installed and
	that the white lever is locked in the downward
	position. Due to pressurization, the cleaner will
	not properly operate without a cleaner
	cartridge in place. If the cleaner cartridge is
	empty, replace it with a full cartridge.
	• Check that the spray tips are not clogged. Use a
	towel or damp cloth to clean.
	• For above-the-floor cleaning, check that the
	hand-held nozzle and hose assembly is properly
	connected to the cleaner neck. Also insure that
	the button lock has been engaged.
Not removing certain stains.	• For best results, use a stain pretreatment, such
Heavy traffic area spots.	as STEEMER Full Release™ Professional Spot &
	Stain PreCleaner. These solutions loosen and
	break down most common household grease,
	oil, and food stains.
	• Make several slow passes over the stain from
	different angles.
Carpet is excessively wet after	• Make at least one additional pass over the wet
cleaning.	carpet without pressing the cleaner button.
Note: Under normal	• Check that the handle trigger lock is not
conditions, a carpet may take	engaged.
up to four hours or longer to	• With each pass, slowly pull the unit toward you
completely dry. Drying time	to extract any remaining liquid in the carpet. To
depends on a combination of	speed drying, gently push the nozzle deep into
various factors including:	the carpet pile.
carpet type, carpet pile	• Check for airpath obstructions in the
thickness, temperature,	stair/upholstery hose, cleaner neck and in the
humidity, air circulation and	nozzle. Check to insure that the inlet screen is
the number of wet passes.	free of debris.
Excessive foaming at spray tips.	• Check that the upper supply tank has water.
Dark streaks on carpet after	• Operate the machine more slowly; you will
cleaning.	achieve better results with one slow pass than
	several fast strokes.
	• Overlap each pass to provide maximum
	cleaning without streaking.
	• In high traffic or heavily soiled carpets, it is
	occasionally beneficial to allow the carpet to dry
	and repeat the process as needed to achieve
	optimal cleaning.
STEEMER brush roll will	• Check that the STEEMER power cord is
not turn.	completely connected to the main unit.
	• If an obstruction stalls the brush roll, the belt is
	designed to burn through so as to protect the
	motor. Please insure through inspection that the
	brush roll is free of obstructions and is free to
	turn. Secondly, make sure that the belt is in
	good working order. Replace the belt if needed.
	• If the belt and the brush roll become
	excessively wet, momentary slippage can occur.
	By running the unit on a dry section of carpet
	for a minute or less, the belt will function
	properly.
Cleaner will not run or	• Reinsert the plug, if it has slipped out of the outlet.
suddenly stops.	• The A.L.C.I. may have tripped off due to
	fluctuations in household current. Press the reset
	button and restart the unit.

ALL OTHER SERVICING SHOULD BE DONE BY AN ORECK AUTHORIZED SERVICE CENTER.

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