ConnectPRO PR14KIT warranty Troubleshooting, Symptoms Causes Solutions

Troubleshooting

If at any time the Master-IT PRO behaves abnormally, Consult the following table for possible solutions. As always, first verify that all cables are connected correctly and securely, and that all power adapters necessary are connected and functioning.

If a solution cannot be found in the table, send an email message to: support@connectpro.com. Be sure to clearly explain the symptoms and provide the following information:

1.The serial number and model number of the Master-IT PRO unit.

2.Types of operating systems being used.

3.Types of computers being connected: PS/2 or AT/Serial.

4.Brands and models of mouse and keyboard being used.

5.Type of configuration: Single Master or Cascade (master/slave).

6.Name of the person or business that purchased the Master-IT PRO.

7.Contact information of the user who is experiencing the difficulties.

SYMPTOMS	CAUSES	SOLUTIONS
	∙ No power.	∙ After rebooting the
	∙ Loose monitor connection.	computers, press and
No OSD screen.	∙ Monitor is not a multi-	release the left CTRL key
	synchronous type.	twice
		∙ Reconnect the monitor.
		∙ Use a multi-sync monitor.
Keyboard error on	∙ Loose keyboard	∙ Reconnect the keyboard
boot.	connection.	cable, then reboot.
	∙ A slave unit has more	∙ Remove the slave that
	ports than the master.	has more ports than the
	∙ A slave unit has been	master and reconnect it
	daisy-chained to a port	as the master.
Cannot access	other than ports1~8 of the	∙ Use only ports 1~8 of the
	master.	master for daisy-chaining.
computers in a	∙ Power was installed to a	∙ Remove all power
cascade	slave before the slave was	sources and 3-in-1 cables
configuration.	daisy chained to the	from the slave, then
	master.	reinstall the 3-in-1 cables
		first, and the power
		adapter last.
		∙ Press and release the
		front panel reset buttons.
	∙ The computer was in	∙ Press both SHIFT keys
	shifted state when was last	for 5 seconds.
Keyboard strokes	switched.	∙ Remove and reinstall all
remain in a shifted		power adapters and 3-in-1
		cables. First reinstall the
state.
		3-in-1 cables, then the
		power adapters.

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