APPENDIX
Problem |
| Possible cause(s) |
| Solution(s) |
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Phone does | 1. | The ringer is off. | 1. | Turn ON the ringer. |
not ring when a | 2. Too many phones are sharing the same | 2. | REMOVE some of the phones from the phone line. | |
call comes in. |
| phone line. | 3. | Check base unit CONNECTIONS. |
| 3. | Base unit not plugged in. |
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Keypad does | Keypad may be locked. | UNLOCK the keypad. | ||
not work. |
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Busy tone + | 1. | Other handset may still be connected. | 1. | Check ALL handsets and END all calls. |
in use light on. | 2. | Check power supply connection. | 2. | Check CONNECTIONS to wall and base. |
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Can’t transfer a | 1. | Handset is busy. | 1. | Check ALL handsets and END all calls. |
call. | 2. | Handset is out of range. | 2. | Move handset CLOSER to base unit. |
| 3. Wrong handset number. | 3. Check HANDSET NUMBER. | ||
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Answering | 1. | Message limit exceeded. | 1. | DELETE old messages. |
machine won’t | 2. | Machine not switched on. | 2. | |
record. | 3. | OGM2 selected. | 3. | Can only record with OGM1, CHANGE to OGM1. |
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Remote | 1. | Incorrect security PIN. | 1. | CHECK security PIN. |
operation | 2. Some cordless and mobile handsets do | 2. | Need to use a | |
doesn’t work. |
| not generate continuous tones. | 3. | Key in the digits within the 10 seconds limit. |
| 3. | Pausing too long between key press. |
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Note: If none of the above solutions help, reset your phone by disconnecting the mains power from the base and removing batteries from handset/s. Reconnect after 15 minutes.
Alternatively please contact Customer Service on 1300 889 785.
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