Troubleshooting
Troubleshooting (Basic)
Recover Pro
Cannot install Recover Pro | Recover Pro cannot be installed when four primary partitions exist. Reduce the number | ||||||
| of primary partitions to three or less before installation. You can check the number of | ||||||
| the primary partitions in the order of [start] - [Control Panel] - [Performance and Mainte- | ||||||
| nance] - [Administrative Tools] - [Computer Management] - [Disk Management]. | ||||||
| Recover Pro cannot be installed when a backup area is remaining on the hard disk. | ||||||
| Try one of the following methods: | ||||||
| If the backup area has complete backup data and you want to restore that data: | ||||||
| Follow the “Complete Restore” instructions in “Hard Disk Backup Function (Recover | ||||||
| Pro)” ( page 20) to restore the data. | ||||||
| To return the computer to its condition at the time of shipment: | ||||||
| Reinstall the software ( page 22). | ||||||
| In step 10, do not select “3. Reinstall Windows to the first partition.” | ||||||
| If you do not need the data in the backup area, or if it is corrupted, or if does not in- | ||||||
| clude complete backup data: | ||||||
| AAccess [http://www.phoenix.com/en/Customer+Services/Utilities/ | ||||||
| Recover+Pro+6.htm#Where], and download/install “Cleanup Utility for Recover | ||||||
| Pro 6”. | ||||||
| B Delete the backup area using “Cleanup Utility for Recover Pro 6”. | ||||||
| C Reinstall Recover Pro. | ||||||
| In this case, all data in the backup area will be lost. | ||||||
An unnecessary backup | Perform the following steps. | ||||||
area is present (is left) when | A Access [http://www.phoenix.com/en/Customer+Services/Utilities/ | ||||||
Recover Pro is not installed. | Recover+Pro+6.htm#Where], and download/install “Cleanup Utility for Recover Pro 6”. | ||||||
| B Delete the backup region using “Cleanup Utility for Recover Pro 6”. | ||||||
Some parts of the hard disk | The hard disk area encrypted by security software may not be backed up. Exclude the | ||||||
cannot be File Backed up. | area from the File Backup object. | ||||||
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No response. | Press |
| + |
| + |
| to open Task Manager and close the software application |
Ctrl | Shift | Esc | |||||
| that is not responding. | ||||||
| An input screen (e.g., password input screen at startup) may be hidden behind another | ||||||
| window. Press Alt +Tab to check. | ||||||
| Slide the power switch for four seconds or longer to shut down the computer, and then | ||||||
| slide the power switch to turn it on. If the application program does not work normally, | ||||||
| uninstall and reinstall the program. To uninstall, click [start] - [Control Panel] - [Add or | ||||||
| Remove Programs]. | ||||||
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