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Troubleshooting (Advanced)
No response
zIs there an input screen (e.g., password input screen at startup) hidden behind another window? Use the
Alt
+
Tab
to
check for other windows being displayed.
zPress the
Ctrl
+
Shift
+
Esc
to open Task Manager and close the software application which is not responding.
zAfter sliding the power switch for at least four seconds to turn off the computer, turn on again.
If Windows runs correctly, but the application software does not start, click [start] - [Control Panel] - [Add or Remove Pro-
grams] and remove the failing application software, then reinstall the application software.
Cannot play movies with the Windows® Media Player
zWhen you try to play a movie, is [Codec required] displayed?
Some video files use a Codec that is not installed as a standard. In these instances, if you play back the video file after
connecting to the Internet, the Codec may be downloaded automatically, allowing you to play back the file.
[Files Needed] is displayed
zWhen you add-on Windows components, etc, the screen shown on the right will be dis-
played. Input “c:\windows\i386”, then click [OK].