28 VQT3B11
Reference
Troubleshooting guide
Before requesting service, please perform
the following checks.
If the problem remains unresolved, consult
your dealer for instructions.
The following do not indicate a problem with this unit:
– Regular disc rotating sounds.
– Image disturbance during search.

∫Unit doesn’t respond to remote

control or front panel buttons.

Disconnect the AC mains lead, wait 1 minute, then
reconnect the AC mains lead.

∫Cannot eject disc.

The unit may have a problem.
1While the unit is on, press and hold [OK], the yellow
button and the blue button on the remote control at the
same time for more than 5seconds .
– “00 rEt” is displayed on the unit’s display.
2Repeatedly press [1] (right) on the remote control or
[Í/I] on the unit until “06 FtO” is displayed on the unit’s
display.
3Press [OK] on the remote control or [<OPEN/CLOSE]
on the unit.
To return to the factory preset.
¾
Select “Yes” in “Default Settings” in the Setup menu.
(27)
To return all settings to the factory preset.
¾
Reset the unit as follows:
1While the unit is on, press and hold [OK], the yellow
button and the blue button on the remote control at the
same time for more than 5 seconds.
– “00 rEt” is displayed on the unit’s display.
2Repeatedly press [1] (right) on the remote control or
[Í/I] on the unit until “08 FIn” is displayed on the unit’s
display.
3Press and hold [OK] on the remote control or [<OPEN/
CLOSE] on the unit for at least 4 seconds.
The remote control doesn’t work properly.
¾
Change the batteries in the remote control. (4)
¾
The remote control and main unit are using different
codes. If “SEt ” is displayed on the unit’s display when
a button is pressed on the remote control, change the
code on the remote control. (30)
The TV tuner mode is not displayed when
the TV is switched on.
¾
This phenomenon may occur, depending on the TV
setting, when “Quick Start” is set to “On”.
– Depending on the TV, this phenomenon may be prevented
by reconnecting the HDMI cable to a different HDMI input
terminal or by changing the HDMI auto connection setting.
You have forgotten your ratings password.
You want to cancel the ratings level.
¾
The ratings level returns to the factory preset.
1While the unit is on, press and hold [OK], the yellow
button and the blue button on the remote control at the
same time for more than 5 seconds.
– “00 rEt” is displayed on the unit’s display.
2Repeatedly press [1] (right) on the remote control or
[Í/I] on the unit until “03 VL” is displayed on the unit’s
display.
3Press [OK] on the remote control or [<OPEN/CLOSE]
on the unit.
This unit does not recognize the USB
connection correctly.
¾
If inserted during playback the USB device may not be
recognized by this unit.
¾
Disconnect and reconnect the USB cable. If it still does
not recognize the connection, turn this unit off and on
again.
¾
USB devices connected using a USB hub may not be
recognized by this unit.
¾
If you connect USB HDD to this unit, use USB extension
cable that is supplied with the HDD.
Do you have the latest firmware installed?
Firmware updates may be released to correct operating
irregularities that are discovered with certain movies.
(12)

General operation

DMP-BD75GNGCGAGW-VQT3B11.book 28 ページ ２０１１年２月９日　水曜日　午後７時２８分