Troubleshooting guide

RQT8380

68

Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the solutions indicated in the chart do not solve the problem, consult your dealer for instructions.

The following do not indicate a problem with this unit:

Regular disc rotating sounds.

 

Operations do not work due to a poor-quality disc. (Try again using a

Poor reception due to atmospheric conditions.

Panasonic disc.)

 

Image disturbance during search.

 

The unit freezes due to one of its safety devices being activated.

Interruptions in reception due to periodic satellite broadcasting

(Press and hold [Í/I] on the main unit for 10 seconds.)

 

breaks.

 

When the HDD has been automatically placed in the SLEEP mode

A sound is heard when the HDD goes into SLEEP mode, or

(9), or the unit is turned on or off, there may be an unexpected

operations are slow to respond in SLEEP mode.

sound. This does not indicate a problem with this unit.

 

 

 

 

 

Power

 

 

Page

 

 

 

No power.

Insert the AC mains lead securely into a known active household mains socket.

14

The unit does not turn on

 

 

 

pressing [Í DVD].

 

 

 

The unit switches to standby mode.

One of the unit’s safety devices is activated. Press [Í/I] on the main unit to turn the unit on.

 

 

 

 

Displays

 

 

 

 

 

 

The display is dim.

Change “FL Display” in the Setup menu.

60

“0:00” is flashing on the unit’s

Set the clock.

 

64

display.

 

 

 

 

 

 

The time recorded on the disc

Times shown may disagree with actual times.

and the available time shown do

Available recording space on DVD-RW (DVD-Video format) or +RW increases only when the

not add up.

last recorded title is deleted. It does not increase if other titles are deleted.

The play time shown for MP3

Even if you delete recorded content from the DVD-R, DVD-R DL, +R or +R DL, there is no

does not agree with the actual

increase in disc space.

 

time.

More disc space than the actual recording time is used after recording or editing the DVD-R,

 

DVD-R DL, +R or +R DL 200 times or more.

 

While searching, the elapsed time may not display correctly.

Compared to the actual recorded

The displayed recording/play time is converted from the number of frames at 29.97 frames

time, the elapsed time displayed

(equal to 0.999 seconds) to one second. There will be a slight difference between the time

 

is less.

displayed and the actual elapsed time (e.g., actual one-hour elapsed time may display as

 

(Only when recording in NTSC)

approximately 59 minutes 56 seconds). This does not affect the recording.

 

 

 

 

“U88” is displayed and the disc

The unit is carrying out the recovery process. Do the following to eject the disc.

cannot be ejected.

1 Press [Í/I] on the main unit to switch the unit to standby.

 

 

If the unit doesn’t switch to standby, press and hold [Í/I] on the main unit for about 10

 

 

seconds. The unit is forcibly switched to standby.

 

 

2 While the unit is off, press and hold [] and [CH W] on the main unit at the same time for

 

 

about 5 seconds. Remove the disc.

 

TV screen and video

 

 

 

 

 

 

Television reception worsens

This can occur because the signals are being divided between the unit and other equipment.

after connecting the unit.

It can be solved by using a signal booster, available from audio-visual suppliers. If it is not

 

 

solved by using a signal booster, consult the dealer.

 

Status messages do not appear.

Select “Automatic” in “On-Screen Messages” in the Setup menu.

60

 

 

 

The grey background does not

Select “On” in “Grey Background” in the Setup menu.

60

appear.

 

 

 

Picture does not appear during

Timer recordings work regardless whether the unit is on or off. To confirm the timer recording

timer recording.

is going to work properly, turn the unit on.

 

 

 

 

The 4:3 aspect ratio picture

Use the television to change the aspect. If your television does not have that function, set

37

expands left and right.

“Progressive” in the Picture menu to “Off”.

61

 

Check the settings for “TV Aspect” in the Setup menu.

Screen size is wrong.

If you connect an HDMI cable, set “Aspect for 4:3 Video” to “16:9” in the Setup menu.

61

The recorded title is stretched

16:9 aspect programmes are recorded in 4:3 aspect in the following cases.

 

vertically.

–If you recorded to the HDD or a DVD-RAM and “Rec for High Speed Copy” was set to “On”

59

 

in the Setup menu.

 

 

 

–If you recorded or copied to a DVD-R, DVD-R DL, DVD-RW (DVD-Video format), +R,

 

 

+R DL or +RW.

 

 

 

It may be possible to adjust the display mode on the TV. Refer to your television’s operating

 

 

instructions.

 

 

 

 

 

There is a lot of after-image

Set “Playback NR” in the Picture menu to “Off”.

37

when playing video.

 

 

 

When playing DVD-Video using

Set “Progressive” in the Picture menu to “Off”. This problem is caused by the editing method

37

progressive output, one part of

or material used on DVD-Video, but should be corrected if you use interlace output.

 

the picture momentarily appears

 

 

 

to be doubled up.

 

 

 

 

 

 

There is no apparent change in

The effect is less perceivable with some types of video.

picture quality when adjusted

 

 

 

with the Picture menu in the on-

 

 

 

screen menus.

 

 

 

The images from this unit do not

Make sure that the television is connected to the VIDEO OUT terminal,

14–16

appear on the television.

S VIDEO OUT terminal, COMPONENT VIDEO OUT terminals or HDMI AV OUT terminal on

 

Picture is distorted.

this unit.

 

Make sure that the television’s input setting (e.g., AV 1) is correct.

 

Progressive output is set to on but the connected television is not progressive compatible.

 

Press and hold [] and [1] (PLAY) on the main unit at the same time for more than 5

 

 

seconds to cancel this setting. The setting will change to interlace.

63

 

The unit’s “TV System” setting differs from the TV system used by the disc now playing. While

 

stopped, keep pressing [] and [< OPEN/CLOSE] on the main unit for 5 or more seconds.

 

 

The system switches from PAL to NTSC or vice versa.

 

When this unit is connected with an HDMI cable, use a disc that matches with this unit’s TV

 

system.

 

 

Picture may not be seen when more than 4 devices are connected with HDMI cables.

 

Reduce the number of connected devices.

 

 

 

 

 

Page 68
Image 68
Panasonic DMR-EH65 operating instructions Troubleshooting guide

DMR-EH65 specifications

The Panasonic DMR-EH65 is a versatile and robust DVD recorder that combines traditional recording functions with modern digital technology, making it a popular choice for home entertainment enthusiasts. It is particularly well-regarded for its range of features, user-friendly interface, and superior recording quality.

One of the standout features of the DMR-EH65 is its integrated hard disk drive, which offers a generous storage capacity of 250GB. This allows users to record a large quantity of their favorite TV shows, movies, and other content without the need for additional storage media. The hard drive enables flexible recording options, such as timeshift recording, which allows viewers to pause live television, making it easier to catch up on missed content.

The DMR-EH65 supports various recording formats, including DVD-RAM, DVD-R, DVD-RW, and DVD+R, ensuring compatibility with a wide range of discs. This flexibility gives users the freedom to choose the format that best meets their needs. Additionally, with its high-quality video and audio recording capabilities, the device can capture content in exceptional clarity, delivering an enjoyable viewing experience.

Another notable feature is the built-in digital tuner, which allows users to access Freeview channels without the need for an external receiver. This enhances the convenience of the device, as users can easily record their favorite shows directly from the digital broadcasting signal.

The DMR-EH65 is equipped with advanced technologies, including the VIERA Link feature, which allows seamless integration with Panasonic VIERA TVs. This technology simplifies the connectivity and control between devices, enabling users to manage their home entertainment systems with ease. Furthermore, the unit features an intuitive on-screen interface that simplifies navigation, making it easy for users of all levels to function effectively.

Additionally, the product offers multi-format playback, allowing users to enjoy a variety of content without limitations. The inclusion of features such as progressive scan and built-in upscaling ensures that DVDs are played back with remarkable quality, enhancing the overall viewing experience.

In summary, the Panasonic DMR-EH65 stands out for its excellent recording capabilities, vast storage, integrated digital tuner, and user-centric features. It is an ideal solution for those seeking a reliable and high-performing DVD recorder that meets today's entertainment demands.