Troubleshooting guide
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the remedies indicated in the chart do not solve the problem, consult your dealer for instructions. (Reference pages are shown in parentheses.)
Power
No power.
The unit is automatically switched to the standby mode.
≥Insert the AC mains lead securely into the household mains socket. (7)
≥When “Auto Power Off” is set to “On”, the unit automatically switches to standby after approximately 30 minutes in the stop mode. (19)
Play doesn’t start. | ≥This unit may not play WMA and MPEG4 that |
| contains still picture data. [WMA] [MPEG4] |
| ≥If playing DivX VOD content, refer to the |
| homepage where you purchased the DivX VOD |
| content. (Example: www.divx.com/vod) [DivX] |
| ≥If a disc contains |
| proper playback may not be possible. |
No operation
Subtitle position is wrong. | ≥Adjust the position. (“Subtitle Position” in Display |
| Menu) (17) |
Troubleshooting guide
No response when any buttons pressed.
No response when remote control buttons pressed.
No picture or sound.
You have forgotten your ratings password.
Reset all the settings to Factory Preset.
≥This unit cannot play discs other than the ones listed in these operating instructions. (4)
≥The unit may not be operating properly due to lightning, static electricity or some other external factor. Turn the unit off and then back to ON. Alternatively, turn the unit off, disconnect the AC mains lead, and then reconnect it.
≥Condensation has formed: Wait 1 to 2 hours for it to evaporate.
≥Check that the batteries are installed correctly. (7)
≥The batteries are depleted: Replace them with new ones. (7)
≥Point the remote control at the remote control sensor and operate. (8)
≥Check the video or audio connection. (6, 7)
≥Check the power or input setting of the connected equipment.
≥Check that the disc has something recorded on it.
≥While stopped, press and hold [QUICK OSD] and [;] on the unit and then also press and hold [<OPEN/CLOSE] on the unit until “Initialised” disappears from the television. Turn the unit off and on again. All settings will return to the default values.
No subtitles. | ≥Display the subtitles. (12) |
|
|
In | ≥The end of an item becomes point B when it is |
automatically set. | reached. |
Repeat play is automatically | |
canceled. | [QUICK REPLAY]. |
| ≥Repeat play may be canceled when you press |
| [MANUAL SKIP] or [ADVANCED DISC REVIEW]. |
Picture incorrect
Picture distorted. | ≥Ensure that the unit is not connected through a video | |
| cassette recorder. (6) | |
| ≥Make sure that progressive output has not been selected | |
| when the connected television is not progressive compatible. | |
| Press and hold [CANCEL] until the picture displays correctly. | |
| The settings will return to “xxxi” (interlace). | |
| ≥ Change “Source Select” in Picture Menu. [DivX] (17) | |
Picture size | ≥Change “TV Aspect” in “Video” tab. (18) | |
doesn’t fit the | ≥Use the television to change the aspect. If your television | |
screen. | does not have that function, change “4:3 Aspect” in Display | |
Menu. (17) | ||
|
Specific operation impossible or incorrect
| ≥Change the Zoom setting. (12) |
Picture stops. | ≥Picture may stop if the DivX files are greater than 2GB. [DivX] |
RQT8127
It takes time before play starts.
The program and
random play functions do not work.
Menu doesn’t appear. [VCD] with
playback control
≥Play may take time to begin when an MP3 track has still picture data. Even after the track starts, the correct play time
will not be displayed; however, this is normal. [MP3] ≥This is normal on DivX video. [DivX]
≥These functions do not work with some
≥Press [∫] twice and then press [1] (PLAY).
The television | ≥The unit and television are using different video systems. | |
may display | Use a | |
incorrectly or | ≥The system used on the disc doesn’t match your television. | |
colours appear | ||
television. | ||
faded. | ||
| on a PAL television (“NTSC Disc Output” in “Video” tab). | |
| (18) |
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