Troubleshooting guide
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the solutions indicated in the chart do not solve the problem,
Specific operation impossible or incorrect
refer to “Customer Services Directory” on page 26 if you reside in the U.S.A., or refer to “Product information” on page 4 if you reside in Canada.
Power
It takes time before play starts.
MP3 DivX
The program functions do not work.
• Play may take time to begin when an MP3 track has still | |
| picture data. Even after the track starts, the correct play time |
| will not be displayed, however this is normal. |
• | This is normal on DivX video. |
• | These functions do not work with some |
No power.
The unit is automatically switched to the standby mode.
•Insert the AC power supply cord securely into the household AC outlet. (9)
•When “AUTO POWER OFF” is set to “ON”, the unit automatically switches to standby after approximately 30 minutes in the stop mode. (19)
Menu doesn’t appear. VCD with playback control
Play doesn’t start.
• Press [g] twice and then press [q] (PLAY). | |
• | If a disc contains |
| may not be possible. |
• | This unit may not play WMA and MPEG4 that contains still |
No operation
picture data. |
• If playing DivX VOD content, refer to the homepage where |
No response when any buttons pressed.
No response when remote control buttons pressed.
• This unit cannot play discs other than the ones listed in |
these operating instructions. (5) |
• The unit may not be operating properly due to lightning, |
static electricity or some other external factor. Turn the unit |
off and then back to ON. Alternatively, turn the unit off, |
disconnect the AC power supply cord, and then reconnect it. |
• Condensation has formed: Wait 1 to 2 hours for it to |
evaporate. |
• Check that the batteries are installed correctly. (9) |
• The batteries are depleted: Replace them with new ones. (9) |
• Point the remote control at the remote control sensor and |
operate. (10) |
No subtitles.
The subtitles overlap closed captions recorded on discs.
In
Repeat play is automatically canceled.
you purchased it. (Example: www.divx.com/vod) |
• Display the subtitles. (14) |
• Clear the subtitles. (14) |
• The end of an item becomes point B when it is reached. |
• |
• Repeat play may be canceled when you press [CM SKIP]. |
Troubleshooting guide
No picture or sound.
• | Check the video or audio connection. (7 to 9) |
• | Check the power or input setting of the connected |
Progressive video
You have forgotten your ratings password.
Reset all the settings to Factory Preset.
equipment. |
• While stopped, remove the disc, and then press and hold |
[q] (PLAY) and [g] on the unit and then also press and hold |
[POWER 8] on the unit until “INITIALIZED” disappears from |
the television. Turn the unit off and on again. All settings will |
return to the default values. |
There is ghosting when progressive or HDMI output is on.
Pictures not in progressive output.
Closed captions not displayed.
•This problem is caused by the editing method or material used on
•If the unit is connected to the television through VIDEO OUT or S VIDEO OUT, output will be interlace.
•When progressive output or HDMI output is on, closed captions will not be displayed.
RQTC0152
21
