Troubleshooting
If a problem occurs while the unit is being used, check the following items and check the scanner status by User Utility. If the unit still malfunctions, turn it OFF, unplug the power cord and call for service.
Symptom | Possible Cause |
| Remedy |
| |||
|
|
|
| ||||
The LED does not light when the | The power cord is not plugged in. | Insert the power plug firmly. | |||||
|
|
|
|
| |||
| Disconnect the | scanner | from the | ||||
power switch is turned ON. | Problem with power supply. | ||||||
|
| electric outlet and call for service. | |||||
|
|
| |||||
|
|
|
|
|
|
| |
|
| The scanner is not connected to the | Connect the cables correctly. | ||||
|
| computer correctly. | |||||
|
|
|
|
|
| ||
The computer does not recognize |
|
|
|
|
| ||
| Uninstall the scanner from PC. | ||||||
the scanner. |
| ||||||
The scanner is not registered | Register | the | scanner | hardware | |||
|
| ||||||
|
| correctly. | again. (Refer to the Installation | ||||
|
|
| Manual on pages 22 and 23.) | ||||
|
|
|
| ||||
|
|
| Check your computer whether the | ||||
|
| The computer cannot recognize the | SCSI card is installed correctly | ||||
|
| SCSI card. | using the device manager’s prop- | ||||
|
|
| erty. |
|
|
| |
|
|
|
| ||||
|
| The same ID number is used for the | Use the different SCSI ID numbers | ||||
|
| scanner and the other device. | for each devices. |
| |||
|
|
|
| ||||
| SCSI |
| If the scanner is the last device in | ||||
|
| the SCSI chain, set the DIP switch | |||||
| connection |
| |||||
|
| of SCSI terminator to Enable. | |||||
|
|
| |||||
|
| The terminator is not set correctly. | If the scanner is not the last device | ||||
|
|
| in the SCSI chain, set the DIP | ||||
|
|
| switch of SCSI terminator to Dis- | ||||
|
|
| able. |
|
|
| |
|
|
|
|
| |||
|
| The scanner was turned on after | Turn the | computer OFF. Turn the | |||
|
| scanner ON, and then turn the com- | |||||
|
| the computer was turned on. | |||||
|
| puter ON again. |
|
| |||
|
|
|
|
| |||
|
|
|
| ||||
|
|
| Check the computer whether the | ||||
|
| The USB interface of the computer | USB interface of your computer is | ||||
|
| is not installed correctly. | correctly using the device man- | ||||
| USB |
| ager’s property. |
|
| ||
|
|
|
|
|
| ||
| The scanner is connected via USB |
|
|
|
| ||
| connection | Do not connect via USB hub. | |||||
|
| hub. | |||||
|
|
|
|
|
| ||
|
|
|
| ||||
|
| The cable without | Use the cable with | ||||
|
| is used. | logo. |
|
|
| |
|
|
|
|
|
|
| |
Scan speed is slow at USB connec- | The scanner is connected with USB | Connect with USB 2.0. |
| ||||
tion. | 1.1. |
| |||||
|
|
|
| ||||
|
|
|
| ||||
The ADF does not open when the | The ADF door is not closed | Push the ADF door release again | |||||
after you close the ADF door until it | |||||||
ADF door release is pushed. | properly. | ||||||
is locked. |
|
|
| ||||
|
|
|
|
|
| ||
|
|
|
|
|
|
| |
37