Troubleshooting

Symptom

Possible Cause

Remedy

 

 

 

 

The document is not loaded

Load the document correctly.

The document has been loaded on

properly.

(See page 17.)

 

 

the feed tray. But the scanner does

The sensor cannot detect the docu-

Flatten the document and load it

not start scanning.

ment as the edge of the document

 

again.

 

is curled.

 

 

 

 

 

 

The rollers are dirty.

Clean all of the rollers.

 

(See page 23.)

 

 

 

 

 

 

The rollers have reached their life

Replace the paper feed roller mod-

 

ule and the retard roller module.

 

expectancy.

 

(See page 27 and page 30.)

 

 

 

 

 

Double feeding or skewing prob-

The document is curled or folded.

Flatten the document and load it

lems occur frequently or the scan-

again after reducing the pages.

 

ner stops loading while scanning.

 

 

The irregular type document is to

Make a copy of the document on

 

 

specified paper (see page 35) and

 

be scanned.

 

scan the copy.

 

 

 

 

 

 

The document has a length of less

Make a copy of the document on

 

than 70 mm (2.75z).

paper of the specified size and scan

 

 

the copy.

 

 

 

The scanned document is blank.

The document to be scanned was

Load the document correctly.

loaded face down (upside down).

(See page 17.)

 

 

 

 

 

The CIS glasses are dirty.

Clean the CIS glasses.

Vertical lines appear on the

(See page 25.)

 

 

 

scanned document.

The sensor rollers are dirty.

Clean the sensor rollers.

 

 

(See page 25.)

 

 

 

 

 

 

The CIS glasses or the sensor

Clean the CIS glasses and the

The scanning density is uneven.

sensor rollers.

rollers are dirty.

 

(See page 25.)

 

 

 

 

 

The color of the scanned document

 

 

is extremely different from the origi-

The setting of the monitor is wrong.

Adjust the monitor setting.

nal document.

 

 

 

 

 

Dark spots or noise appear on the

The CIS glasses or the sensor

Clean the CIS glasses and the

sensor rollers.

scanned documents.

rollers are dirty.

(See page 25.)

 

 

 

 

 

Scanned image has moire fringes

It is caused by printing pattern of

Please change the resolution and

such as stripe or wavy pattern

the document and the congeniality

try to scan.

noise.

of the scanning resolution.

 

 

 

 

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