Troubleshooting

If a problem occurs while the unit is being used, first check the following items. If the unit still malfunctions, turn it OFF, unplug the power cord and call for service.

Symptom

Possible Cause

Remedy

 

 

 

The LCD does not display

The power cord is not plugged in.

Insert the power plug firmly.

 

 

A fuse has blown.

 

when the power switch is

Pull out the power plug, then call for

 

Foreign matter is lodged in the fan,

turned ON.

service.

 

preventing it from rotating.

 

 

 

 

The scanner rattels during

 

Remove the metal clamp and re-attach it

initialization after turning

The optical unit of flatbed remains affixed

at the proper position (position B).

on, and the LCD displays

by the metal clamp.

(Refer to “Installation” on the Installation

“F41 Call Service”.

 

Manual.)

 

 

 

Double feeding problem

The rollers are dirty.

Clean all of the rollers.

occurs.

 

(See pages 44 through 47.)

Retard roller is not installed correctly.

 

 

 

 

The document is creased or torn, or longer

Make a copy of the document on paper

 

of the specified size [between

 

than A3 size or smaller than 106a148mm

The document stops

106a148mm (4.2a5.8 in.) and A3 size]

(4.2a5.8 in).

during scanning in the

and scan the copy.

 

ADF.

 

Open the front or ADF door and remove

 

The document is jammed.

the jammed paper.

 

 

(See pages 63 and 64.)

 

 

 

 

The rollers are dirty.

Clean all of the rollers.

The document is not fed

(See pages 44 through 47.)

 

smoothly into the ADF

 

 

Paper feed rollers, separation roller and

Replace paper feed roller module,

during scanning.

separation roller module and retard roller

retard roller are the end of their life.

 

module. (See pages 52 through 57.)

 

 

 

 

 

 

The document to be scanned was loaded

Load the document correctly.

 

face down (upside down).

 

 

The scanned document is

 

 

The scanning conditions are set on the

 

blank.

computer side but the scanner condition

Return all of the scanning conditions for

 

setting for each item have not become

each item’s setting to “Host”.

 

“Host”.

 

 

 

 

The scanned document is

The document guides were not touching

Set the document guides or the

the edges of the document, or the

skewed.

document correctly.

document was skewed when loaded.

 

 

 

 

 

Vertical lines appear on

The sensor roller, scanning section glass

Wipe the dirty parts with a clean cloth.

the scanned document.

or the rubber rollers are dirty.

(See pages 47 through 50.)

 

 

 

The scanned document is

The sensor roller is dirty.

Clean the sensor roller.

faint.

(See pages 47 through 50.)

 

 

 

 

 

 

Turn the computer OFF. Turn the scanner

 

 

ON, and then turn the computer ON again.

 

 

 

The computer does not

The computer cannot recognize the

Confirm the SCSI ID, product ID and

terminator, and then set them correctly.

recognize the scanner.

scanner.

 

 

 

Use a shielded cable which is as short

 

 

as possible. Reduce the SCSI transfer

 

 

rate, and then proceed.

 

 

 

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