Panasonic KX-FHD331 Fax receiving

Frequently Asked Questions

68 For Fax Advantage assistance, call 1-800-435-7329.

The other party complains that letters on

their received document are distorted or not

clear.

LIf your line has special telephone services

such as call waiting, the service may have

been activated during fax transmission.

Connect the unit to a line that does not have

these services.

LThe extension telephone on the same line is

off the hook. Hang up the extension

telephone and try again.

LTry copying the document. If the copied

image is clear, there may be something

wrong with the other party’s machine.

The other party complains that smudges or

black lines appear on their received

document.

LThe glass or rollers are dirty. Clean them

(page 77).

I cannot send a fax overseas.

LUse the overseas transmission mode of

feature #23 (page 61).

LAdd two pauses at the end of the telephone

number or dial manually.

Fax – receiving

I cannot receive documents.

LThe telephone line cord is connected to the

EXT jack on the unit. Connect to the LINE

jack (page 15).

LWhen you have a single telephone line and

subscribe to a voice mail service, you must

also subscribe to a Distinctive Ring service

(page 53).

I cannot receive documents automatically.

LThe receiving mode is set to TEL mode. Set

to FAX ONLY mode by pressing

{

{{

{RECEIVE MODE}

}}

}.

LThe time taken to answer the call is too long.

Decrease the number of rings of feature #06

(page 60).

The display shows the following, but faxes

are not received.

CONNECTING.....

LThe incoming call is not a fax. Change the

receiving mode to TEL mode by pressing

{

{{

{RECEIVE MODE}

}}

}.

A blank sheet is ejected.

LIf a blank sheet is ejected after the received

document is printed out, the receiving

reduction rate is not programmed correctly.

Program the proper rate in feature #36 (page

62).

LThe other party placed the document in their

fax machine the wrong way. Check with the

other party.

A white line or a smudge appears on your

recording paper.

LThe glass or rollers are dirty. Clean them

(page 77).

The printing quality is poor.

Note:

Please do not reuse the ink film!

For best results, use genuine Panasonic

replacement film. Refer to page 7 for further

details.

LThe other party sent a faint document. Ask

them to send a clearer copy of the document.

LThe thermal head is dirty. Clean it (page 78).

LSome paper has instructions recommending

which side to print on. Try turning the paper

over.

LYou may have used paper with a cotton

and/or fibre content that is over 20%, such as

letterhead or resume paper. We recommend

smooth paper such as “Hammermill Jet Print”

for clearer printing.

The other party complains that they cannot

send a document.

LThe memory is full of received documents

due to a lack of recording paper or a

recording paper jam. Install paper (page 14)

or clear the jammed paper (page 73).

Contents

Main Operating Instructions Compact Plain Paper Fax and Copier L S E NERGY S L L L L Safety instructions Important safety instructions SAVE THESE INSTRUCTIONS INSTALLATION: L Table of Contents 4 Initial Preparation Telephone Fax Table of Contents Copy Programmable Features Help General Information Accessories Included accessories L L L Accessories Accessory information L L L Finding the Controls Location of controls D J HK Finding the Controls Overview B I K Ink film 1 2 4 5 L 6 L Paper tray L To use legal size paper Document tray Handset Recording paper 1 2 L L To add paper ( ) Connecting to a telephone line jack and power outlet ( ) L Case 1: Receives faxes and phone calls (on answering machine) on a single line (one phone number) You wish to use the fax machine and your answering machine in the same room. 1 3 4 Case 2: One line used for fax only You wish to use the fax machine only for fax reception/transmission. Page Case 3: Fax machine and telephone share a single line (one phone number); Fax seldom used Page Case 4: Receives faxes and phone calls on a single line, but different numbers (Distinctive Ring) L 1 2 L If you subscribe for three or more phone numbers in a single telephone line Case 5: Receives faxes and voice mail on same line, but different numbers (Distinctive Ring) L Voice mail 1 L 2 L If you subscribe for three or more phone numbers in a single telephone line Case 6: Computer with MODEM and fax machine share a single line (one phone number) 1 2 Help Button Help function Volume Adjusting volume Ringer volume Handset receiver volume Monitor volume Date and time, your logo and fax number Setting the date and time 4 5 Setting your logo 4 32 Setting your fax number Storing names and telephone numbers into one-touch dial 2 3 5 Storing names and telephone numbers into navigator directory 3 5 Editing a stored entry 5 7 8 Erasing a stored entry Making a phone call using one-touch dial and navigator directory Using one-touch dial 2 Using the directory Caller ID service from your phone company How Caller ID is displayed L To confirm caller information using the Caller ID list Viewing and calling back using caller information Erasing caller information Erasing all caller information Erasing specific caller information Storing caller information into one-touch dial and navigator directory 4 Sending a fax manually 1 2 TEL=5678901 6 Page Documents you can send L L L Sending a fax using one-touch dial and navigator directory 1 2 4 Broadcast transmission Programming entries into the 5 Adding a new entry into the Erasing a stored entry in the 8 Sending the same document to pre-programmed parties 1 Receiving Faxes Receiving a fax manually Activating TEL mode 1 2 Receiving Faxes Receiving a fax automatically Activating FAX ONLY mode 1 Distinctive Ring Using two or more phone numbers in a single telephone line Activating the Distinctive Ring feature Distinctive Ring If you use three or more phone numbers Programming the ring pattern assigned for fax Making a copy 1 2 Convenient way of copying Page Programming Programming method for basic features 2 5 Programming method for advanced features 4 7 Basic features Advanced features @@ @ Page Reports Display Page When a function does not work, check here General Fax sending Fax receiving Receiving mode Copying ABC Using an answering machine If a power failure occurs Replacement Ink film 1 2 4 Replacement 7 L 8 L Recording paper jam When the recording paper has jammed in the unit 1 2 4 5 6 7 When the recording paper was not fed into the unit properly Page Document feeder 1 2 3 L Thermal head 1 2 3 4 6 7 8 Printed Reports Reference lists and reports openLCR service for the Caller IQ feature To turn the Caller IQ feature from ON to OFF OFF 82 To turn the Caller IQ feature from OFF to ON Updating the rate table (downloading the rate table) FLASH/LIGHT Downloading the fax system setup and telephone directory entries (downloading from web) Specifications Technical data about this product Page FCC Information List of FCC requirements and information CAUTION: NOTE: Warranty Limited Warranty Panasonic Facsimile Product Limited Warranty Page Customer Services Customer Services directory Index Program index Basic features Advanced features Index Index N V O P Q R Free peace of mind, direct from Panasonic NO EXTRA COST Free replacement P DVANTAGE A