Panasonic KX-FHD351 When a function does not work, check here

Frequently Asked Questions

78 For Fax Advantage assistance, call 1-800-435-7329.

Frequently Asked Questions

When a function does not work, check here

General

I cannot make and receive calls.

LThe power cord or telephone line cord is not

connected. Check the connections.

LIf you used a splitter to connect the unit,

remove the splitter and connect the unit to the

wall jack directly. If the unit operates properly,

check the splitter.

I cannot make calls.

LThe dialing mode setting is wrong. Change

the setting of feature #13 (page 70).

The unit does not work.

LDisconnect the unit from the telephone line

and connect the line to a known working

telephone. If the working telephone operates

properly, contact our service personnel to

have the unit repaired. If the working

telephone does not operate properly, contact

your telephone company.

The unit does not ring.

LThe ringer volume is set to off. Adjust it (page

23).

LThe ring setting of feature #06 is set to

“RINGER OFF”. Change to another ring

setting (page 70).

The unit displays the following though the

paper is inserted.

CHECK PAPER

LThe paper is inserted halfway. Insert it

correctly (page 14) and press {SET} to clear

the message.

The other party complains they only hear a

fax tone and cannot talk.

LFAX ONLY mode is set. Tell the other party

the number is only used for faxes.

LChange to TEL mode or TAD/FAX mode by

pressing {AUTOANSWER}.

LIf you use a Distinctive Ring service, turn

AUTO ANSWER off so that the fax machine

is in TEL mode.

LIf you use a Distinctive Ring service, make

sure you have set the same ring pattern

assigned by the telephone company (page

49).

The receiving mode does not function

properly.

LA Distinctive Ring of feature #31 is set (page

49).

The {REDIAL/PAUSE} button does not

function properly.

LIf this button is pressed during dialing, a

pause will be inserted. If pressed

immediately after a dial tone is obtained, the

last number dialed will be redialed.

During programming, I cannot enter the code

or ID number.

LAll or part of the numbers are the same.

Change the number: feature #11 (page 70),

#41 (page 72), #51 and #52 (page 73).

The ink film runs out quickly.

LThe help printing function, copy function, and

reports also use ink film.

Whenever I try to retrieve my voice mail

messages, the retrieval is interrupted by the

fax tone.

LYou are probably entering *#9. This is the

default setting for the fax activation code. If

you use a voice mail service, set the fax

activation feature to off or reprogram the

activation code (feature #41 on page 72).

The speakerphone is not working.

LUse the speakerphone in a quiet room.

LIf you have difficulty hearing the other party,

adjust the volume.

Fax – sending

I cannot send documents.

LThe other party’s fax machine is busy or has

run out of recording paper. Try again.

LThe other party’s machine is not a fax

machine. Check with the other party.

LThe other party’s fax machine rings too many

times. Send the fax manually (page 38).

Contents

Main Operating Instructions Compact Plain Paper Fax with Answering System S E NERGY S Safety instructions Important safety instructions SAVE THESE INSTRUCTIONS INSTALLATION: WARNI NG: Table of Contents 4 Initial Preparation Telephone Fax Table of Contents Answering Device Programmable Features Help General Information Accessories Included accessories Accessories Accessory information Finding the Controls Location of controls PQ M KO Finding the Controls Overview H JL Front view Ink film 1 2 4 5 6 Paper t ray To use legal size paper Document tray Handset Recording paper 1 2 To add paper Selecting the way to use your fax machine ( ) Connecting to a telephone line jack and power outlet ( ) Case 1: Using the fax machine only Page Case 2: Using the fax machine with an extension telephone Telephone wiring image in house or office Connections 1 2 1 2 3 1 2 3 Case 3: Using the fax machine with computer Telephone wiring image in house or office Connections Page Help Button Help function 1 2 Vol um e Adjusting volume Ringer volume To turn the ringer off While the ringer volume is set to off Date and time, your logo and fax number Setting the date and time 2 4 5 2 4 6 To change capital or lower-case letters To delete a character To select characters with the dial keypad Display order of characters To select characters using {+} or {-} Setting your fax number 2 4 6 To delete a number Storing names and telephone numbers into one-touch dial 1 2 3 5 Storing names and telephone numbers into navigator directory 1 2 3 5 Page Erasing a stored entry 2 4 Another method to erase a stored entry Making a phone call using one-touch dial and navigator directory Using one-touch dial 1 2 Using the directory Recording Telephone conversation 1 2 Caller ID service from your phone company How Caller ID is displayed To confirm caller information using the Caller ID list Viewing and calling back using caller information 2 3 To change the display of the caller information To stop viewing Erasing caller information Erasing all caller information 5 1 2 Storing caller information into one-touch dial and navigator directory 2 4 Sending a fax manually 1 TEL=5678901 6 To select the resolution To redial the last number To send more than 10 pages at a time Convenient way to send a fax Sending from memory (Quick scan feature) To stop transmission Sending a fax with the voice guide Documents you can send Sending a fax using one-touch dial and navigator directory 1 2 3 4 Broadcast transmission Programming entries into the 1 2 3 2 4 5 Erasing a stored entry in the 2 4 5 7 8 Sending the same document to pre-programmed parties 1 2 To send the same document to more than one party only once To cancel the broadcast setting Receiving a fax manually Activating TEL mode 1 2 3 Receiving a fax automatically Activating FAX ONLY mode 1 2 3 FAX ONLY MODE 3 RINGS 1 2 3 Ring setting in TAD/FAX mode Distinctive Ring Using two or more phone numbers in a single telephone line 5 Activating the Distinctive Ring feature 2 Distinctive Ring If you use three or more phone numbers 5 Programming the ring pattern assigned for fax 2 Making a copy 1 2 3 4 Convenient way of copying To reduce a document To collate multiple copies Greeting Recording your own greeting message 1 2 4 Page Memo Message Incoming Messages Listening to recorded messages To repeat a message To skip a message To stop playback Incoming Messages To erase a specific message To erase all the messages Operating from a remote location Listening to recorded messages 1 2 3 Remote operations using the remote command key Other remote operations How callers can leave you private messages To use a mailbox 4 * 1 Recording your own mailbox greeting messages 2 7 3 5 Listening to recorded messages 1 4 2 3 Listening to recorded messages from a remote location 1 2 3 To listen to messages in another memory after playback Page Option To check the transfer greeting message To erase your own transfer greeting Pager call - when the unit receives a voice Programming Programming method for basic features 5 2 3 2 4 7 5 Programming by entering the program code number directly Basic features Advanced features Page Page Page Reports Display Page When a function does not work, check here General Fax sending Fax receiving 80 Receiving mode Copying ABC Answering device If a power failure occurs Replacement Ink film 1 2 4 Replacement 7 8 Recording paper jam When the recording paper has jammed in the unit 1 2 4 5 6 7 Page Page Document feeder 1 2 3 4 Thermal head 1 2 3 4 6 7 8 Printed Reports Reference lists and reports 4 1 2 openLCR service for the Caller IQ feature To turn the Caller IQ feature from ON to OFF 2 3 OFF 2 3 Updating the rate table (downloading the rate table) 2 FLASH/LIGHT During download Automatic dow nload To stop downloading Downloading the fax system setup and telephone directory entries (downloading from web) Specifications Technical data about this product Specifications Paper specifications Note for recording paper: FCC and Other Information FCC and Other Information NOTE: CAUTION: NOTE: Page Warranty Limited Warranty Panasonic Facsimile Product Limited Warranty Warra nty Customer Services Customer Services directory Program Index Basic features Advanced features Index A B C D O P Q R S T V Free peace of mind, direct from Panasonic NO EXTRA COST Free replacement P DVANTAGE A