76
Operations
For fax advantage assistance, call 1-800-435-7329.
Copying
Problem
●You cannot make a copy during programming. Make the
copy after programming or stop programming.
●The glass or rollers are dirty. Clean them (p. 80).
●The thermal head is dirty. Clean it (p. 80).
●
Some paper has instructions recommending which side to
print on. Try turning the paper over. We recommend smooth
paper such as Hammermill Jet Print for clearer printing.
●You may have used paper with a cotton and/or fiber
content that is over 20%, such as letterhead or resume
paper. We recommend smooth paper such as
Hammermill Jet Print for clearer printing.
R
R
Cause & solution
The unit does not make a copy.
A black line, a white line or a
dirty pattern appears on the
copied document.
The copied image is distorted.
The printing quality is poor.

ABC

Original Copy
Answering device
Problem
●Press the remote operation ID correctly and firmly (p. 56).
●The mailbox password is wrong. Enter the correct
password (see feature #51 for mailbox 1 password and
feature #52 for mailbox 2 password on page 67).
●The memory is full. Erase unnecessary messages
(p. 50, 54, 58).
●The memory is full of received documents due to a lack of
recording paper or a recording paper jam. Install paper or
clear the jammed paper.
Cause & solution
I cannot retrieve recorded
messages from a remote
location.
Messages in the mailbox do not
play back.
The other party complains that
the following greeting message
is played and they cannot leave
a voice message.
The other party complains that
the following greeting message
is played and they cannot send
a document.
Hello! We are unable to
answer right now.

To send a fax, please start

transmission.

To leave a voice message,

please try again later.

Thank you.
Hello! We are unable to
answer right now.

To send a fax, please try

again later.

To leave a voice message,

please speak after the beep.

Thank you.
(continued)