Troubleshooting and Error Messages
Troubleshooting
Problem | Description and Solution |
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The handset does not work. | • The battery is drained. |
| → Charge the battery fully. (See “Charging the Battery” in the |
| Installation Instructions.) |
| • The power is OFF. |
| → Turn it ON. (See “Handset” on page 3.) |
| → |
| Installation” in the Installation Instructions.) |
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The handset does not ring. | • Ringer volume is set to “Off”. |
| → Adjust the ringer volume level. (See “Adjusting the Ringer |
| Volume” on page 8.) |
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You cannot make/receive a call. | • The handset is out of range or the telephone line is not |
| connected properly. |
| → Move closer to the base unit. |
| → Check the telephone line. |
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You cannot dial. | • The number which you dialed is restricted by the PBX. |
| → Consult your dealer. |
| • The key lock mode is ON. |
| → To cancel the mode, press the Joystick for about 2 seconds. |
| (See “Key Lock” on page 4.) |
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You cannot use the handset | • The handset will not function during a power failure |
during a power failure. | because the base unit stops emitting radiowaves. |
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The headset does not work. | • A headset tone cannot be heard when receiving an |
| incoming call, when the headset is attached. |
| → Make sure the headset tone setting is set to on. (See |
| page 31.) |
| → Make sure the headset jack is connected properly. (See |
| “Handset” on page 3.) |
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The tone from the headset | • The headset tone is a specific tone and is not related to |
cannot be changed to a bell or | the Incoming Option Tone settings (Single/Double/Triple/ |
melody. | |
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The date and time are not | → Time settings can only be changed on the PBX. |
displayed correctly when viewing |
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the Incoming Call Log. |
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After performing settings for | → Check the Fwd/DND Icon setting in “Setting Base”. If it |
Fwd, DND settings are displayed, | is set to Mode 2, change to Mode 1, or vice versa. (See |
or vice versa. | “Selecting the Fwd/DND Icon” on page 6.) |
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Some dialed calls are not stored | → Outgoing calls using some PBX features (e.g., Redial, One- |
in the Outgoing Call Log. | touch Dialing or Speed Dialing) cannot be stored in the |
| Outgoing Call Log. |
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