Useful Information

Problem

Cause/solution

The caller list/incoming

LThe Caller ID number auto edit feature is turned off.

phone numbers are not

Turn it on and try again (page 35).

edited automatically.

LYou need to call back the edited number to activate

 

Caller ID number auto edit.

 

 

I cannot dial the phone

LThe phone number you dialed might have an incorrectly

number edited in the

edited pattern (for example, the long distance “1” or the

caller list.

area code is missing). Edit the phone number with

 

another pattern (page 31).

 

 

The 2nd caller’s

LIn order to use Caller ID, Call Waiting, or Call Waiting

information is not

Caller ID (CWID), you must first contact your telephone

displayed during an

company and subscribe to the desired service.

outside call.

After subscribing, you may need to contact your

 

telephone company again to activate this specific

 

service, even if you already subscribed to both Caller ID

 

and Call Waiting with Caller ID services (CWID).

 

 

*1 KX-TG5651/KX-TG5652/KX-TG5653

*2 KX-TG5652/KX-TG5653

 

Answering system

 

Problem

Cause/solution

I cannot listen to

LA touch tone phone is required for remote operation.

messages from a remote

LEnter the remote code correctly (page 41).

location.

LThe answering system is off. Turn it on (page 42).

 

 

The unit does not record

LThe recording time is set to “Greeting only”. Select

new messages.

a different setting (page 43).

 

LThe message memory is full. Erase unnecessary

 

messages (page 39).

 

LIf you subscribe to the Voice Mail service, messages

 

are recorded by the telephone company not your

 

telephone (page 43).

 

 

I cannot operate the

LSomeone is operating the answering system.

answering system.

LIf someone is talking on a conference call, you cannot

 

operate the answering system. Try again later.*1

The message indicator

LNew messages have been recorded. Listen to the new

on the handset flashes.

messages (page 39).

 

 

*1 For models with 2 or more handsets included only (page 4).

54For assistance, please visit http://www.panasonic.com/phonehelp

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Panasonic KX-TG5632M operating instructions Answering system Problem Cause/solution