2 Print quality problems continued, Problem, Action | Xerox NC20

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Xerox manual 2 Print quality problems continued, Action, Printer Problems, DocuPrint C20/NC20 User Guide

Contents

Version The Xerox DocuPrint C20/NC20 Color Ink Jet PrinterUser Guide Safety Information Safety Notes ContentsChapter 1 Getting to Know Your Printer Chapter 2 Loading Print Media Chapter 3 Printing Chapter 5 Troubleshooting Printer SpecificationsChapter 4 Maintaining the Printer Certifications Appendix C Printer Options Safety Notes Safety Notes Electrical Safety Do not override or disable electrical or mechanical interlocks Maintenance Safety Maintenance Safetyiv DocuPrint C20/NC20 User Guide Operational Safety Do not place the printer near a heat source Frequent operation of the on/off switch is not recommended Do not switch off the printer power while printingKeep hands, hair, and neckties away from the exit feed rollers Do not open the Top Cover while printing viii DocuPrint C20/NC20 User Guide Getting to Know Your Printer Chapter 1 Getting to Know Your Printer Introduction Introduction1-2 DocuPrint C20/NC20 User Guide Printer Features Print Speed Resolution Resident Fonts The following fonts are included with your printer 75 resident -scalable fontsPostScript Level 2 emulation 39 compatible plus 36 additional PCL emulation 45 LaserJet compatible plus 30 additional in PCL Only one option card can be installed in your printer at a time The DocuPrint C20/NC20 supports the Windows 95 and The following printing protocols are enabled with the Color Matching Systems ICM Windows 95, 98 and NT Apple ColorSync PANTONE Color Profiles Printer Driver Software Printer Components Figure 1.1 Printer Components, Front ViewFront View Figure 1.2 Printer Components, Rear View A Tri-Port Interface Card to provide support for LocalTalk Figure 1.3 Connection Interface Area 1 Standard Parallel Port 2 Optional Tri-Port Interface Front Cover Print Cartridge Components Figure 1.4 Print cartridge components DocuPrint Documentation Printed Documentation Electronic Documentation User Guide, which is the electronic version of this book Reader provided on the CD if you do not already have one installed Note, Caution and Warning Symbols 1-18 DocuPrint C20/NC20 User Guide Loading Print Media Chapter 2 Loading Print Media This chapter will help you select paper for your DocuPrint C20/NC20 and to properly position paper in the different input trays. It will refer you to the separate Supplies/ Options Guide to help you understand the different types of paper you can use with the DocuPrint C20/NC20 Selecting Paper Paper Selection Guidelines DocuPrint C20/NC20 Paper Recommendations “Using the Standard Input Tray” page “Using the Manual Feed Slot” page “Using Tray 2” page“Using Letterhead” page Loading Paper To Load the Standard Input Tray Using the Standard Input Tray2-6 DocuPrint C20/NC20 User Guide Go to Step Lift and slide the envelope length guide out toward you If you are not using large-size paper, go to Step 2-8 DocuPrint C20/NC20 User Guide Using the Manual Feed Slot To Load the Manual Feed Slot 2-10 DocuPrint C20/NC20 User Guide 5 Send your job to print capacity To Load Tray2-12 DocuPrint C20/NC20 User Guide right-hand side of the tray to determine that the Use the paper length indicators printed on the topprint material is fully inserted into Tray 2-14 DocuPrint C20/NC20 User Guide Tray Linking Printing Multiple Jobs Changing thePaper Source Ready Paper Source Manual Paper Paper Source Tray1Paper Source Manual Env Load Manual Plain Envelopes Load Manual Plain Paper2-18 DocuPrint C20/NC20 User Guide Using Letterhead Table 2.1 Letterhead OrientationPaper Source Place Print 2-20 DocuPrint C20/NC20 User Guide Printing Chapter 3 Printing DocuPrint C20/NC20 Printer Drivers Table 3.1 DocuPrint C20/NC20 printer driversEnvironment Printer Driver Driver Features Installing CentreWare DP and Printer Drivers Using the Control Panel Using the Control Panel3-4 DocuPrint C20/NC20 User Guide Control Panel Features Figure 3.1 DocuPrint C20/NC20 Control Panel Busy PCL The Control Panel DisplayBusy PCL Supplies Item Menu Menussuch as Supplies Menu or Job Menu Using the Control Keys Table 3.2 Control Key FunctionsControl Key Function Table 3.2 Control Key Functions continued 3-10 DocuPrint C20/NC20 User Guide DocuPrint C20/NC20 Menu Map Figure 3.2 DocuPrint C20/NC20 Menu Map JOB MENU SETUP MENU PCL EMUL MENU POSTSCRIPT MENU3-12 DocuPrint C20/NC20 User Guide SUPPLIES MENU COLOR MENU PAPER MENU FINISHING MENU TESTS MENU Figure 3.2 DocuPrint C20/NC20 Menu Map continued PARALLEL MENUSERIAL MENU INFRARED MENU To print a menu settings page Printing Menu SettingsTests Menu Printing Menu Settings Tests Menu Print Menus Changing Printer Settings To select a new value as the default settingMenu e.g., Supplies Menu or Job Menu Saved 3-18 DocuPrint C20/NC20 User Guide Maintaining the Printer Replacing the Print Cartridges Table 4.1 Print cartridge messages Cartridge Carrier To Position the PrintChange Cartridge Change Print Cartridge Print Cartridges To Replace the4-4 DocuPrint C20/NC20 User Guide Go to the procedure “To Install Print Cartridges” page If you are replacing both print cartridges, repeat Steps To Install Print Cartridges Table 4.2 Print cartridges and slotsCartridge Type Cartridge Carrier Slot LEFT CART TYPE Not Changed Old Hi Capacity LEFT CART TYPE New Standard4-8 DocuPrint C20/NC20 User Guide RIGHT CART TYPE Not Changed Not Changed 13 Go to the procedure “To Align the Print Cartridges” RIGHT CART TYPE New Standard4-10 DocuPrint C20/NC20 User Guide To Align the Print Cartridges The actual test pattern will print more steps then shown above Figure 4.1 Print cartridge alignment pattern4-12 DocuPrint C20/NC20 User Guide To Change the Alignment Value Test A Alignment =5 To Print an Alignment Test Page Align CartridgesPrinting Alignment Page Cleaning the Printheads Cleaning Your PrinterTo Run the Printhead Test Tests Menu Clean Heads Tests Menu Cleaning HeadsThe printer returns to the ready state after the test page prints 4-16 DocuPrint C20/NC20 User Guide If the print quality is not satisfactory, continue with Step Wiping the Printheads When cleaning the color print cartridge, wipe theposition. See the section “To Position the Print Cartridge printheads in one direction so the colors do not Repeat Steps 3 and 4 for the other print cartridge counter, see “To Align the Print Cartridges” page Cleaning the Cartridge Carrier 4-20 DocuPrint C20/NC20 User Guide counter, see the section “To Align the Print Cartridges” Run the Printhead Test” page Storing Print Cartridges Troubleshooting Printer Problems Printer Operation Problems Table 5.1 Printer operation problems ProblemAction Make sure PCL SmartSwitch and PS SmartSwitch are set to On described in Chapter 2 Loading Print Media Table 5.1 Printer operation problems continued5-4 DocuPrint C20/NC20 User Guide Printer Problems Chapter 4 Maintaining the Printer for more information 5-6 DocuPrint C20/NC20 User Guide Table 5.2 Print quality problems Print Quality ProblemsPrint Cartridges” page System Administrator Guide for more information Table 5.2 Print quality problems continued5-8 DocuPrint C20/NC20 User Guide Table 5.2 Print quality problems continued Paper Jams What Causes a Paper Jam? Any of the paper sources The output bin Possible Paper Jam Areas Printer Components and Jam AreasFigure 5.1 Paper Jam Areas 1 Manual Feed Slot When a paper jams occurs, determine where in the printer the jam has occurred. Once you have determined that, proceed to one of the following sections and follow the described steps for clearing the jam To Clear a Jam in the Input Tray Lift the output bin and locate the jammed paper inside the input trayPull the paper up and toward you to remove it Lower the output bin 1 Locate the jammed paper in the manual feed slot To Clear a Jam in the Manual Feed Slot2 Pull the paper straight up and remove it To Clear a Jam in the Output Bin 5-16 DocuPrint C20/NC20 User Guide 1 Locate the jammed paper in Tray To Clear a Jam in Tray2 Pull the paper up and toward you to remove it Common Error Messages Table 5.3 Common error messagesCause/Action 30 Color Print Table 5.3 Common error messages continued 37 InsufficientCollation Memory 38 Memory Full 900-979 Service 88 Color PrintCartridge Low 88 Black Print Change tray type sizeTray Tray 2 only displays if the optional Tray 2 is installed Load tray 5-22 DocuPrint C20/NC20 User Guide Custom Type Name Load Manualsize To Cancel the Current Print Job Job Menu Cancel JobJob Menu 5-24 DocuPrint C20/NC20 User Guide To Reset the Printer and Cancel the Print Job Job Menu Reset Printer 5-26 DocuPrint C20/NC20 User Guide Printer Specifications Appendix A Printer Specifications A-1 Table A.1 DocuPrint C20/NC20 Features FeaturePrinter Specifications A-2 DocuPrint C20/NC20 User Guide Appendix A Printer Specifications A-3 A-4 DocuPrint C20/NC20 User Guide Certifications Appendix B Certifications B-1 Without an External Ethernet Adapter Installed Electronic Emission Notices Reorient or relocate the receiving antenna Industry Canada Compliance Statement European Community EC Directives Conformity With an External Ethernet Adapter Installed Appendix B Certifications B-5 Industry Canada Compliance Statement The United Kingdom Telecommunications Act German Acoustics StatementTable B.1 1-Meter Average Sound Pressure, dBA Quick Print Quality Energy Star Printer Options Installing the Hard Disk Option Card InstallationAccessing the System Board from the Right Installing the Paper Tray Installing Printer Options Table C.1 Installing OptionsOption Go to Printer Memory Printer MemoryC-4 DocuPrint C20/NC20 User Guide Accessing the System Board from the Front Appendix C Printer Options C-5 Installing Printer MemoryTouch something metal to discharge any static electricity before you touch it You can hear the memory option click into place Appendix C Printer Options C-7 If you need help, see the Quick Installation Guide Closing the System Board from the FrontC-8 DocuPrint C20/NC20 User Guide Accessing the System Board from the Rear Flash Memory Pull the tab on the access cover until the cover rotates toward you Locate the system board access coverC-10 DocuPrint C20/NC20 User Guide Installing a Flash in “Accessing the System Board from the Rear” in theMemory SIMM Appendix C Printer Options C-11 You can hear the memory SIMM click into place C-12 DocuPrint C20/NC20 User Guide Closing the System Board from the Rear Appendix C Printer Options C-13 Administrator Guide C-14 DocuPrint C20/NC20 User Guide External Ethernet Adapter An External Ethernet Adapter is available for your printerWith this adapter, you can connect your printer to an Ethernet network so that it can be shared. The External Installing the External Ethernet Adapter To install the External Ethernet Adapter Installing the Tri-Port Interface Card Tri-Port Interface Card Infrared Adapter Infrared AdapterInfrared Adapter C-18 DocuPrint C20/NC20 User Guide Infrared Adapter Using theAppendix C Printer Options C-19 Installing the installed at a timeHard Disk Hard Disk Option Card Installation Accessing the System Board from the RightOption Card Installation Appendix C Printer Options C-21 Installing an Option Card C-22 DocuPrint C20/NC20 User Guide 7 Push the card straight into the printer Appendix C Printer Options C-23 Complete the following steps after you install an option card Closing the System Board from the RightC-24 DocuPrint C20/NC20 User Guide Installing the Paper Tray Input TrayInput Tray Appendix C Printer Options C-25 The paper tray fits straight into the back of the printer Push the paper tray straight in until it clicks into placeContinue with “Attaching the Paper Support” on the next page C-26 DocuPrint C20/NC20 User Guide Attaching the Paper Support Appendix C Printer Options C-27 C-28 DocuPrint C20/NC20 User Guide See Printer cleaning IndexSee Control Panel, Control keys Installing C-20, C-21 C-24 Opening 1-12, 2-6, 2-10See Standard input tray or Tray Hard Disk C-20, C-21 C-24 See Installation, Options Also see Printer problems NumericsSee Standard input tray