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Xerox NC20 manual The following printing protocols are enabled with the

Models: C20 NC20

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Printer Features

The following printing protocols are enabled with the

External Ethernet Adapter or Tri-Port Interface Option:

•NetWare 2.x, 3.x, 3.1x and 4.1x with complete NDS native support (IPX/SPX)

•AppleTalk (EtherTalk)

•SunOS, Solaris (TCP/IP)

•WFWG (DLC/LLC)

•Windows NTAS (DLC/LLC)

•Windows 95 and Windows 98 (IPX/SPX)-Peer to Peer

•IBM LAN Server (DLC/LLC)

•LocalTalk.

Auto-protocol sensing switches port to correct protocol

1-6 ❖ DocuPrint C20/NC20 User Guide

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Xerox NC20 manual The following printing protocols are enabled with the

Contents

User Guide The Xerox DocuPrint C20/NC20 Color Ink Jet PrinterVersion Safety Information Chapter 1 Getting to Know Your Printer ContentsSafety Notes Chapter 2 Loading Print Media Chapter 3 PrintingChapter 5 Troubleshooting Printer SpecificationsChapter 4 Maintaining the Printer CertificationsAppendix C Printer Options Safety Notes Safety NotesElectrical Safety Do not override or disable electrical or mechanical interlocks iv DocuPrint C20/NC20 User Guide Maintenance SafetyMaintenance Safety Operational Safety Do not place the printer near a heat source Frequent operation of the on/off switch is not recommended Do not switch off the printer power while printingOperational Safety Safety Notesviii DocuPrint C20/NC20 User Guide Getting to Know Your Printer Chapter 1 Getting to Know Your Printer1-2 DocuPrint C20/NC20 User Guide IntroductionIntroduction Printer Features Print Speed ResolutionPrinter Features Resident Fonts The following fonts are included with your printer75 resident -scalable fonts PostScript Level 2 emulation 39 compatible plus 36 additionalOnly one option card can be installed in your printer at a time The DocuPrint C20/NC20 supports the Windows 95 andThe following printing protocols are enabled with the Color Matching Systems Printer FeaturesICM Windows 95, 98 and NT Apple ColorSync PANTONE Color Profiles Chapter 1 Getting to Know Your PrinterPrinter Driver Software Printer Components Figure 1.1 Printer Components, Front ViewFront View Figure 1.2 Printer Components, Rear ViewA Tri-Port Interface Card to provide support for LocalTalk Figure 1.3 Connection Interface Area 1 Standard Parallel Port 2 Optional Tri-Port InterfacePrinter Components Chapter 1 Getting to Know Your PrinterFront Cover Print Cartridge Components Figure 1.4 Print cartridge componentsDocuPrint Documentation Printed DocumentationElectronic Documentation User Guide, which is the electronic version of this bookReader provided on the CD if you do not already have one installed Chapter 1 Getting to Know Your Printer Note, Caution and Warning SymbolsDocuPrint Documentation 1-18 DocuPrint C20/NC20 User Guide Loading Print Media Chapter 2 Loading Print MediaIntroduction This chapter will help you select paper for your DocuPrint C20/NC20 and to properly position paper in the different input trays. It will refer you to the separate Supplies/ Options Guide to help you understand the different types of paper you can use with the DocuPrint C20/NC20Selecting Paper Paper Selection GuidelinesDocuPrint C20/NC20 Paper Recommendations “Using the Standard Input Tray” page “Using the Manual Feed Slot” page “Using Tray 2” page“Using Letterhead” page Loading PaperUsing the Standard Input Tray To Load the Standard Input TrayLoading Paper 2-6 DocuPrint C20/NC20 User GuideChapter 2 Loading Print Media Loading PaperGo to Step Lift and slide the envelope length guide out toward you 2-8 DocuPrint C20/NC20 User Guide If you are not using large-size paper, go to StepLoading Paper Using the Manual Feed Slot 2-10 DocuPrint C20/NC20 User Guide To Load the Manual Feed SlotLoading Paper Chapter 2 Loading Print Media Loading Paper5 Send your job to print To Load Tray capacityLoading Paper 2-12 DocuPrint C20/NC20 User GuideUse the paper length indicators printed on the top Loading Paperright-hand side of the tray to determine that the print material is fully inserted into TrayLoading Paper 2-14 DocuPrint C20/NC20 User GuideTray Linking Printing Multiple Jobs Changing thePaper Source ReadyPaper Source Tray1 Paper Source Manual PaperPaper Source Manual Env ReadyLoad Manual Plain Paper Load Manual Plain EnvelopesPrinting Multiple Jobs 2-18 DocuPrint C20/NC20 User GuideUsing Letterhead Table 2.1 Letterhead OrientationPaper Source Place Print2-20 DocuPrint C20/NC20 User Guide Printing Chapter 3 PrintingDocuPrint C20/NC20 Printer Drivers Table 3.1 DocuPrint C20/NC20 printer driversEnvironment Printer DriverDriver Features Installing CentreWare DP and Printer Drivers 3-4 DocuPrint C20/NC20 User Guide Using the Control PanelUsing the Control Panel Control Panel Features Figure 3.1 DocuPrint C20/NC20 Control PanelThe Control Panel Display Busy PCLBusy PCL Supplies Readysuch as Supplies Menu or Job Menu MenusItem Menu Using the Control Keys Table 3.2 Control Key FunctionsControl Key FunctionTable 3.2 Control Key Functions continued Using the Control PanelControl Key FunctionUsing the Control Panel Table 3.2 Control Key Functions continuedControl Key FunctionDocuPrint C20/NC20 Menu Map Figure 3.2 DocuPrint C20/NC20 Menu Map Using the Control PanelJOB MENU SETUP MENU PCL EMUL MENU POSTSCRIPT MENU 3-12 DocuPrint C20/NC20 User GuideFigure 3.2 DocuPrint C20/NC20 Menu Map continued Using the Control PanelChapter 3 Printing PARALLEL MENUPrinting Menu Settings To print a menu settings pageTests Menu ReadyPrinting Menu Settings Tests Menu Print MenusUsing the Control Panel ReadyChanging Printer Settings To select a new value as the default settingMenu e.g., Supplies Menu or Job MenuChapter 3 Printing SavedUsing the Control Panel 3-18 DocuPrint C20/NC20 User Guide Maintaining the Printer Replacing the Print Cartridges Table 4.1 Print cartridge messagesCartridge Carrier To Position the PrintChange Cartridge Change Print CartridgeTo Replace the Print CartridgesReplacing the Print Cartridges 4-4 DocuPrint C20/NC20 User GuideGo to the procedure “To Install Print Cartridges” page Replacing the Print CartridgesIf you are replacing both print cartridges, repeat Steps Chapter 4 Maintaining the PrinterTo Install Print Cartridges Table 4.2 Print cartridges and slotsCartridge Type Cartridge Carrier SlotChapter 4 Maintaining the Printer LEFT CART TYPE Not ChangedReplacing the Print Cartridges LEFT CART TYPE New Standard Old Hi CapacityReplacing the Print Cartridges 4-8 DocuPrint C20/NC20 User GuideRIGHT CART TYPE Not Changed Not ChangedReplacing the Print Cartridges Chapter 4 Maintaining the PrinterRIGHT CART TYPE New Standard 13 Go to the procedure “To Align the Print Cartridges”Old Hi Capacity Replacing the Print CartridgesTo Align the Print Cartridges Figure 4.1 Print cartridge alignment pattern The actual test pattern will print more steps then shown aboveReplacing the Print Cartridges 4-12 DocuPrint C20/NC20 User GuideTo Change the Alignment Value Test A Alignment =5Replacing the Print Cartridges Chapter 4 Maintaining the PrinterTo Print an Alignment Test Page Align CartridgesPrinting Alignment PageCleaning Your Printer Cleaning the PrintheadsTo Run the Printhead Test ReadyTests Menu Clean Heads Tests Menu Cleaning HeadsCleaning Your Printer The printer returns to the ready state after the test page printsChapter 4 Maintaining the Printer Cleaning Your PrinterIf the print quality is not satisfactory, continue with Step Wiping the Printheads Cleaning Your PrinterWhen cleaning the color print cartridge, wipe the position. See the section “To Position the Print CartridgeCleaning Your Printer Repeat Steps 3 and 4 for the other print cartridgecounter, see “To Align the Print Cartridges” page Chapter 4 Maintaining the PrinterCleaning the Cartridge Carrier Cleaning Your Printerposition. See the section “To Position the Print Cartridge 4-20 DocuPrint C20/NC20 User GuideCleaning Your Printer counter, see the section “To Align the Print Cartridges”Run the Printhead Test” page Chapter 4 Maintaining the PrinterStoring Print Cartridges Troubleshooting Printer Problems Printer Operation ProblemsTable 5.1 Printer operation problems ProblemAction Make sure PCL SmartSwitch and PS SmartSwitch are set to OnTable 5.1 Printer operation problems continued ProblemAction described in Chapter 2 Loading Print MediaTable 5.1 Printer operation problems continued ProblemPrinter Problems Chapter 5 TroubleshootingTable 5.1 Printer operation problems continued ProblemPrinter Problems ActionPrint Quality Problems Table 5.2 Print quality problemsProblem Printer ProblemsTable 5.2 Print quality problems continued ProblemPrinter Problems System Administrator Guide for more informationTable 5.2 Print quality problems continued ProblemPrinter Problems Chapter 5 TroubleshootingPaper Jams What Causes a Paper Jam?Any of the paper sources The output bin Possible Paper Jam Areas Printer Components and Jam AreasFigure 5.1 Paper Jam Areas Paper JamsWhen a paper jams occurs, determine where in the printer the jam has occurred. Once you have determined that, proceed to one of the following sections and follow the described steps for clearing the jam To Clear a Jam in the Input Tray Paper JamsLift the output bin and locate the jammed paper inside the input tray Pull the paper up and toward you to remove itTo Clear a Jam in the Manual Feed Slot Chapter 5 TroubleshootingPaper Jams 1 Locate the jammed paper in the manual feed slot5-16 DocuPrint C20/NC20 User Guide To Clear a Jam in the Output BinPaper Jams To Clear a Jam in Tray Chapter 5 TroubleshootingPaper Jams 1 Locate the jammed paper in TrayCommon Error Messages Table 5.3 Common error messagesCause/Action 30 Color PrintTable 5.3 Common error messages continued 37 InsufficientCollation Memory 38 Memory Full900-979 Service 88 Color PrintCartridge Low 88 Black PrintChange tray type sizeTray Table 5.3 Common error messages continuedLoad tray Table 5.3 Common error messages continuedCommon Error Messages Tray 2 only displays if the optional Tray 2 is installedLoad Manual Custom Type Namesize Table 5.3 Common error messages continuedTo Cancel the Current Print Job Job Menu Cancel JobJob Menu Common Error MessagesTo Reset the Printer and Cancel the Print Job Job Menu Reset PrinterChapter 5 Troubleshooting Job Menu5-26 DocuPrint C20/NC20 User Guide Printer Specifications Appendix A Printer Specifications A-1Table A.1 DocuPrint C20/NC20 Features FeaturePrinter Specifications DescriptionTable A.1 DocuPrint C20/NC20 Features FeaturePrinter Specifications Appendix A Printer Specifications A-3A-4 DocuPrint C20/NC20 User Guide Certifications Appendix B Certifications B-1Without an External Ethernet Adapter Installed Electronic Emission NoticesReorient or relocate the receiving antenna Industry Canada Compliance Statement European Community EC Directives ConformityAppendix B Certifications B-5 With an External Ethernet Adapter InstalledElectronic Emission Notices Industry Canada Compliance Statement European Community EC Directives ConformityThe United Kingdom Telecommunications Act German Acoustics StatementTable B.1 1-Meter Average Sound Pressure, dBA Quick Print QualityEnergy Star Printer Options Installing the Hard Disk Option Card InstallationAccessing the System Board from the Right Installing the Paper TrayInstalling Printer Options Table C.1 Installing OptionsOption Go toC-4 DocuPrint C20/NC20 User Guide Printer MemoryPrinter Memory Appendix C Printer Options C-5 Accessing the System Board from the FrontPrinter Memory Installing Printer MemoryTouch something metal to discharge any static electricity before you touch itAppendix C Printer Options C-7 Printer MemoryYou can hear the memory option click into place Closing the System Board from the Front If you need help, see the Quick Installation GuidePrinter Memory C-8 DocuPrint C20/NC20 User GuideAccessing the System Board from the Rear Flash MemoryLocate the system board access cover Pull the tab on the access cover until the cover rotates toward youFlash Memory C-10 DocuPrint C20/NC20 User GuideInstalling a Flash in “Accessing the System Board from the Rear” in theMemory SIMM Touch something metal to discharge any staticC-12 DocuPrint C20/NC20 User Guide Flash MemoryYou can hear the memory SIMM click into place Appendix C Printer Options C-13 Closing the System Board from the RearFlash Memory C-14 DocuPrint C20/NC20 User Guide Administrator GuideFlash Memory External Ethernet Adapter An External Ethernet Adapter is available for your printerWith this adapter, you can connect your printer to an Ethernet network so that it can be shared. The ExternalInstalling the External Ethernet Adapter To install the External Ethernet AdapterInstalling the Tri-Port Interface Card Tri-Port Interface CardInfrared Adapter Infrared AdapterInfrared Adapter C-18 DocuPrint C20/NC20 User GuideUsing the Infrared AdapterInfrared Adapter Appendix C Printer Options C-19Installing the installed at a timeHard Disk Hard DiskOption Card Installation Accessing the System Board from the RightOption Card Installation Appendix C Printer Options C-21C-22 DocuPrint C20/NC20 User Guide Installing an Option CardOption Card Installation Appendix C Printer Options C-23 Option Card Installation7 Push the card straight into the printer Closing the System Board from the Right Complete the following steps after you install an option cardOption Card Installation C-24 DocuPrint C20/NC20 User GuideInstalling the Paper Tray Input TrayInput Tray Appendix C Printer Options C-25Input Tray The paper tray fits straight into the back of the printerPush the paper tray straight in until it clicks into place Continue with “Attaching the Paper Support” on the next pageAppendix C Printer Options C-27 Attaching the Paper SupportInput Tray C-28 DocuPrint C20/NC20 User Guide Index See Printer cleaningSee Control Panel, Control keys DocuPrint C20/NC20 User GuideInstalling C-20, C-21 C-24 Opening 1-12, 2-6, 2-10See Standard input tray or Tray Hard Disk C-20, C-21 C-24See Installation, Options DocuPrint C20/NC20 User GuideNumerics Also see Printer problemsSee Standard input tray DocuPrint C20/NC20 User Guide