User Guide
The Xerox DocuPrint C20/NC20 Color Ink Jet Printer
Version
Safety Information
Chapter 1 Getting to Know Your Printer
Contents
Safety Notes
Chapter 3 Printing
Chapter 2 Loading Print Media
Certifications
Chapter 5 Troubleshooting
Printer Specifications
Chapter 4 Maintaining the Printer
Appendix C Printer Options
Safety Notes
Safety Notes
Electrical Safety
Do not override or disable electrical or mechanical interlocks
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Maintenance Safety
Maintenance Safety
Operational Safety
Do not place the printer near a heat source
Do not open the Top Cover while printing
Frequent operation of the on/off switch is not recommended
Do not switch off the printer power while printing
Keep hands, hair, and neckties away from the exit feed rollers
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Chapter 1 Getting to Know Your Printer
Getting to Know Your Printer
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Introduction
Introduction
Print Speed Resolution
Printer Features
PCL emulation 45 LaserJet compatible plus 30 additional in PCL
Resident Fonts The following fonts are included with your printer
75 resident -scalable fonts
PostScript Level 2 emulation 39 compatible plus 36 additional
The DocuPrint C20/NC20 supports the Windows 95 and
Only one option card can be installed in your printer at a time
The following printing protocols are enabled with the
ICM Windows 95, 98 and NT Apple ColorSync PANTONE Color Profiles
Color Matching Systems
Printer Driver Software
Figure 1.2 Printer Components, Rear View
Printer Components
Figure 1.1 Printer Components, Front View
Front View
A Tri-Port Interface Card to provide support for LocalTalk
1 Standard Parallel Port 2 Optional Tri-Port Interface
Figure 1.3 Connection Interface Area
Front Cover
Figure 1.4 Print cartridge components
Print Cartridge Components
Printed Documentation
DocuPrint Documentation
User Guide, which is the electronic version of this book
Electronic Documentation
Reader provided on the CD if you do not already have one installed
Note, Caution and Warning Symbols
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Chapter 2 Loading Print Media
Loading Print Media
This chapter will help you select paper for your DocuPrint C20/NC20 and to properly position paper in the different input trays. It will refer you to the separate Supplies/ Options Guide to help you understand the different types of paper you can use with the DocuPrint C20/NC20
Paper Selection Guidelines
Selecting Paper
DocuPrint C20/NC20 Paper Recommendations
Loading Paper
“Using the Standard Input Tray” page
“Using the Manual Feed Slot” page “Using Tray 2” page
“Using Letterhead” page
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Using the Standard Input Tray
To Load the Standard Input Tray
Go to Step Lift and slide the envelope length guide out toward you
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If you are not using large-size paper, go to Step
Using the Manual Feed Slot
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To Load the Manual Feed Slot
5 Send your job to print
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To Load Tray
capacity
print material is fully inserted into Tray
Use the paper length indicators printed on the top
right-hand side of the tray to determine that the
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Tray Linking
Ready
Printing Multiple Jobs
Changing the
Paper Source
Paper Source Manual Env
Paper Source Tray1
Paper Source Manual Paper
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Load Manual Plain Paper
Load Manual Plain Envelopes
Place Print
Using Letterhead
Table 2.1 Letterhead Orientation
Paper Source
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Chapter 3 Printing
Printing
Printer Driver
DocuPrint C20/NC20 Printer Drivers
Table 3.1 DocuPrint C20/NC20 printer drivers
Environment
Driver Features Installing CentreWare DP and Printer Drivers
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Using the Control Panel
Using the Control Panel
Figure 3.1 DocuPrint C20/NC20 Control Panel
Control Panel Features
Busy PCL Supplies
The Control Panel Display
Busy PCL
such as Supplies Menu or Job Menu
Menus
Item Menu
Function
Using the Control Keys
Table 3.2 Control Key Functions
Control Key
Table 3.2 Control Key Functions continued
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DocuPrint C20/NC20 Menu Map
SUPPLIES MENU COLOR MENU PAPER MENU FINISHING MENU TESTS MENU
Figure 3.2 DocuPrint C20/NC20 Menu Map
JOB MENU SETUP MENU PCL EMUL MENU POSTSCRIPT MENU
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INFRARED MENU
Figure 3.2 DocuPrint C20/NC20 Menu Map continued
PARALLEL MENU
SERIAL MENU
Tests Menu
Printing Menu Settings
To print a menu settings page
Tests Menu Print Menus
Printing Menu Settings
e.g., Supplies Menu or Job Menu
Changing Printer Settings
To select a new value as the default setting
Menu
Saved
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Maintaining the Printer
Table 4.1 Print cartridge messages
Replacing the Print Cartridges
Change Print Cartridge
Cartridge Carrier
To Position the Print
Change Cartridge
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To Replace the
Print Cartridges
If you are replacing both print cartridges, repeat Steps
Go to the procedure “To Install Print Cartridges” page
Cartridge Carrier Slot
To Install Print Cartridges
Table 4.2 Print cartridges and slots
Cartridge Type
LEFT CART TYPE Not Changed
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LEFT CART TYPE New Standard
Old Hi Capacity
Not Changed
RIGHT CART TYPE Not Changed
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RIGHT CART TYPE New Standard
13 Go to the procedure “To Align the Print Cartridges”
To Align the Print Cartridges
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Figure 4.1 Print cartridge alignment pattern
The actual test pattern will print more steps then shown above
Test A Alignment =5
To Change the Alignment Value
Alignment Page
To Print an Alignment Test Page
Align Cartridges
Printing
To Run the Printhead Test
Cleaning Your Printer
Cleaning the Printheads
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Tests Menu Clean Heads
Tests Menu Cleaning Heads
The printer returns to the ready state after the test page prints
If the print quality is not satisfactory, continue with Step
printheads in one direction so the colors do not
Wiping the Printheads
When cleaning the color print cartridge, wipe the
position. See the section “To Position the Print Cartridge
counter, see “To Align the Print Cartridges” page
Repeat Steps 3 and 4 for the other print cartridge
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Cleaning the Cartridge Carrier
Run the Printhead Test” page
counter, see the section “To Align the Print Cartridges”
Storing Print Cartridges
Troubleshooting
Printer Operation Problems
Printer Problems
Make sure PCL SmartSwitch and PS SmartSwitch are set to On
Table 5.1 Printer operation problems
Problem
Action
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Table 5.1 Printer operation problems continued
described in Chapter 2 Loading Print Media
Printer Problems
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Chapter 4 Maintaining the Printer for more information
Print Cartridges” page
Print Quality Problems
Table 5.2 Print quality problems
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Table 5.2 Print quality problems continued
System Administrator Guide for more information
Chapter 5 Troubleshooting
What Causes a Paper Jam?
Paper Jams
Any of the paper sources The output bin
1 Manual Feed Slot
Possible Paper Jam Areas
Printer Components and Jam Areas
Figure 5.1 Paper Jam Areas
When a paper jams occurs, determine where in the printer the jam has occurred. Once you have determined that, proceed to one of the following sections and follow the described steps for clearing the jam
Lower the output bin
To Clear a Jam in the Input Tray
Lift the output bin and locate the jammed paper inside the input tray
Pull the paper up and toward you to remove it
2 Pull the paper straight up and remove it
To Clear a Jam in the Manual Feed Slot
1 Locate the jammed paper in the manual feed slot
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To Clear a Jam in the Output Bin
2 Pull the paper up and toward you to remove it
To Clear a Jam in Tray
1 Locate the jammed paper in Tray
30 Color Print
Common Error Messages
Table 5.3 Common error messages
Cause/Action
38 Memory Full
Table 5.3 Common error messages continued
37 Insufficient
Collation Memory
88 Black Print
900-979 Service
88 Color Print
Cartridge Low
Tray 2 only displays if the optional Tray 2 is installed
Change tray
type size
Tray
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Load tray
size
Load Manual
Custom Type Name
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To Cancel the Current Print Job
Job Menu Cancel Job
Job Menu
Job Menu Reset Printer
To Reset the Printer and Cancel the Print Job
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Appendix A Printer Specifications A-1
Printer Specifications
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Table A.1 DocuPrint C20/NC20 Features
Feature
Printer Specifications
Appendix A Printer Specifications A-3
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Appendix B Certifications B-1
Certifications
Electronic Emission Notices
Without an External Ethernet Adapter Installed
Reorient or relocate the receiving antenna
European Community EC Directives Conformity
Industry Canada Compliance Statement
Appendix B Certifications B-5
With an External Ethernet Adapter Installed
European Community EC Directives Conformity
Quick Print Quality
The United Kingdom Telecommunications Act
German Acoustics Statement
Table B.1 1-Meter Average Sound Pressure, dBA
Energy Star
Printer Options
Installing the Paper Tray
Installing the Hard Disk
Option Card Installation
Accessing the System Board from the Right
Go to
Installing Printer Options
Table C.1 Installing Options
Option
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Printer Memory
Printer Memory
Appendix C Printer Options C-5
Accessing the System Board from the Front
electricity before you touch it
Installing Printer
Memory
Touch something metal to discharge any static
Appendix C Printer Options C-7
You can hear the memory option click into place
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Closing the System Board from the Front
If you need help, see the Quick Installation Guide
Flash Memory
Accessing the System Board from the Rear
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Locate the system board access cover
Pull the tab on the access cover until the cover rotates toward you
Appendix C Printer Options C-11
Installing a Flash
in “Accessing the System Board from the Rear” in the
Memory SIMM
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You can hear the memory SIMM click into place
Appendix C Printer Options C-13
Closing the System Board from the Rear
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Administrator Guide
Ethernet network so that it can be shared. The External
External Ethernet Adapter
An External Ethernet Adapter is available for your printer
With this adapter, you can connect your printer to an
To install the External Ethernet Adapter
Installing the External Ethernet Adapter
Tri-Port Interface Card
Installing the Tri-Port Interface Card
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Infrared Adapter
Infrared Adapter
Infrared Adapter
Appendix C Printer Options C-19
Using the
Infrared Adapter
Hard Disk
Installing the
installed at a time
Hard Disk
Appendix C Printer Options C-21
Option Card Installation
Accessing the System Board from the Right
Option Card Installation
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Installing an Option Card
Appendix C Printer Options C-23
7 Push the card straight into the printer
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Closing the System Board from the Right
Complete the following steps after you install an option card
Appendix C Printer Options C-25
Installing the Paper Tray
Input Tray
Input Tray
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The paper tray fits straight into the back of the printer
Push the paper tray straight in until it clicks into place
Continue with “Attaching the Paper Support” on the next page
Appendix C Printer Options C-27
Attaching the Paper Support
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See Control Panel, Control keys
Index
See Printer cleaning
Hard Disk C-20, C-21 C-24
Installing C-20, C-21 C-24
Opening 1-12, 2-6, 2-10
See Standard input tray or Tray
See Installation, Options
See Standard input tray
Numerics
Also see Printer problems