Printer Problems, Printer Operation Problems | Xerox NC20 guide

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Xerox NC20 manual Printer Problems, Printer Operation Problems

Contents

Version The Xerox DocuPrint C20/NC20 Color Ink Jet PrinterUser Guide Safety Information Safety Notes ContentsChapter 1 Getting to Know Your Printer Chapter 2 Loading Print Media Chapter 3 Printing Chapter 4 Maintaining the Printer Chapter 5 TroubleshootingPrinter Specifications Certifications Appendix C Printer Options Safety Notes Safety Notes Electrical Safety Do not override or disable electrical or mechanical interlocks Maintenance Safety Maintenance Safetyiv DocuPrint C20/NC20 User Guide Operational Safety Do not place the printer near a heat source Keep hands, hair, and neckties away from the exit feed rollers Frequent operation of the on/off switch is not recommendedDo not switch off the printer power while printing Do not open the Top Cover while printing viii DocuPrint C20/NC20 User Guide Getting to Know Your Printer Chapter 1 Getting to Know Your Printer Introduction Introduction1-2 DocuPrint C20/NC20 User Guide Printer Features Print Speed Resolution PostScript Level 2 emulation 39 compatible plus 36 additional Resident Fonts The following fonts are included with your printer75 resident -scalable fonts PCL emulation 45 LaserJet compatible plus 30 additional in PCL Only one option card can be installed in your printer at a time The DocuPrint C20/NC20 supports the Windows 95 and The following printing protocols are enabled with the Color Matching Systems ICM Windows 95, 98 and NT Apple ColorSync PANTONE Color Profiles Printer Driver Software Front View Printer ComponentsFigure 1.1 Printer Components, Front View Figure 1.2 Printer Components, Rear View A Tri-Port Interface Card to provide support for LocalTalk Figure 1.3 Connection Interface Area 1 Standard Parallel Port 2 Optional Tri-Port Interface Front Cover Print Cartridge Components Figure 1.4 Print cartridge components DocuPrint Documentation Printed Documentation Electronic Documentation User Guide, which is the electronic version of this book Reader provided on the CD if you do not already have one installed Note, Caution and Warning Symbols 1-18 DocuPrint C20/NC20 User Guide Loading Print Media Chapter 2 Loading Print Media This chapter will help you select paper for your DocuPrint C20/NC20 and to properly position paper in the different input trays. It will refer you to the separate Supplies/ Options Guide to help you understand the different types of paper you can use with the DocuPrint C20/NC20 Selecting Paper Paper Selection Guidelines DocuPrint C20/NC20 Paper Recommendations “Using Letterhead” page “Using the Standard Input Tray” page“Using the Manual Feed Slot” page “Using Tray 2” page Loading Paper To Load the Standard Input Tray Using the Standard Input Tray2-6 DocuPrint C20/NC20 User Guide Go to Step Lift and slide the envelope length guide out toward you If you are not using large-size paper, go to Step 2-8 DocuPrint C20/NC20 User Guide Using the Manual Feed Slot To Load the Manual Feed Slot 2-10 DocuPrint C20/NC20 User Guide 5 Send your job to print capacity To Load Tray2-12 DocuPrint C20/NC20 User Guide right-hand side of the tray to determine that the Use the paper length indicators printed on the topprint material is fully inserted into Tray 2-14 DocuPrint C20/NC20 User Guide Tray Linking Paper Source Printing Multiple JobsChanging the Ready Paper Source Manual Paper Paper Source Tray1Paper Source Manual Env Load Manual Plain Envelopes Load Manual Plain Paper2-18 DocuPrint C20/NC20 User Guide Paper Source Using LetterheadTable 2.1 Letterhead Orientation Place Print 2-20 DocuPrint C20/NC20 User Guide Printing Chapter 3 Printing Environment DocuPrint C20/NC20 Printer DriversTable 3.1 DocuPrint C20/NC20 printer drivers Printer Driver Driver Features Installing CentreWare DP and Printer Drivers Using the Control Panel Using the Control Panel3-4 DocuPrint C20/NC20 User Guide Control Panel Features Figure 3.1 DocuPrint C20/NC20 Control Panel Busy PCL The Control Panel DisplayBusy PCL Supplies Item Menu Menussuch as Supplies Menu or Job Menu Control Key Using the Control KeysTable 3.2 Control Key Functions Function Table 3.2 Control Key Functions continued 3-10 DocuPrint C20/NC20 User Guide DocuPrint C20/NC20 Menu Map 3-12 DocuPrint C20/NC20 User Guide Figure 3.2 DocuPrint C20/NC20 Menu MapJOB MENU SETUP MENU PCL EMUL MENU POSTSCRIPT MENU SUPPLIES MENU COLOR MENU PAPER MENU FINISHING MENU TESTS MENU SERIAL MENU Figure 3.2 DocuPrint C20/NC20 Menu Map continuedPARALLEL MENU INFRARED MENU To print a menu settings page Printing Menu SettingsTests Menu Printing Menu Settings Tests Menu Print Menus Menu Changing Printer SettingsTo select a new value as the default setting e.g., Supplies Menu or Job Menu Saved 3-18 DocuPrint C20/NC20 User Guide Maintaining the Printer Replacing the Print Cartridges Table 4.1 Print cartridge messages Change Cartridge Cartridge CarrierTo Position the Print Change Print Cartridge Print Cartridges To Replace the4-4 DocuPrint C20/NC20 User Guide Go to the procedure “To Install Print Cartridges” page If you are replacing both print cartridges, repeat Steps Cartridge Type To Install Print CartridgesTable 4.2 Print cartridges and slots Cartridge Carrier Slot LEFT CART TYPE Not Changed Old Hi Capacity LEFT CART TYPE New Standard4-8 DocuPrint C20/NC20 User Guide RIGHT CART TYPE Not Changed Not Changed 13 Go to the procedure “To Align the Print Cartridges” RIGHT CART TYPE New Standard4-10 DocuPrint C20/NC20 User Guide To Align the Print Cartridges The actual test pattern will print more steps then shown above Figure 4.1 Print cartridge alignment pattern4-12 DocuPrint C20/NC20 User Guide To Change the Alignment Value Test A Alignment =5 Printing To Print an Alignment Test PageAlign Cartridges Alignment Page Cleaning the Printheads Cleaning Your PrinterTo Run the Printhead Test The printer returns to the ready state after the test page prints Tests Menu Clean HeadsTests Menu Cleaning Heads 4-16 DocuPrint C20/NC20 User Guide If the print quality is not satisfactory, continue with Step position. See the section “To Position the Print Cartridge Wiping the PrintheadsWhen cleaning the color print cartridge, wipe the printheads in one direction so the colors do not Repeat Steps 3 and 4 for the other print cartridge counter, see “To Align the Print Cartridges” page Cleaning the Cartridge Carrier 4-20 DocuPrint C20/NC20 User Guide counter, see the section “To Align the Print Cartridges” Run the Printhead Test” page Storing Print Cartridges Troubleshooting Printer Problems Printer Operation Problems Action Table 5.1 Printer operation problemsProblem Make sure PCL SmartSwitch and PS SmartSwitch are set to On described in Chapter 2 Loading Print Media Table 5.1 Printer operation problems continued5-4 DocuPrint C20/NC20 User Guide Printer Problems Chapter 4 Maintaining the Printer for more information 5-6 DocuPrint C20/NC20 User Guide Table 5.2 Print quality problems Print Quality ProblemsPrint Cartridges” page System Administrator Guide for more information Table 5.2 Print quality problems continued5-8 DocuPrint C20/NC20 User Guide Printer Problems Paper Jams What Causes a Paper Jam? Any of the paper sources The output bin Figure 5.1 Paper Jam Areas Possible Paper Jam AreasPrinter Components and Jam Areas 1 Manual Feed Slot When a paper jams occurs, determine where in the printer the jam has occurred. Once you have determined that, proceed to one of the following sections and follow the described steps for clearing the jam Pull the paper up and toward you to remove it To Clear a Jam in the Input TrayLift the output bin and locate the jammed paper inside the input tray Lower the output bin 1 Locate the jammed paper in the manual feed slot To Clear a Jam in the Manual Feed Slot2 Pull the paper straight up and remove it To Clear a Jam in the Output Bin 5-16 DocuPrint C20/NC20 User Guide 1 Locate the jammed paper in Tray To Clear a Jam in Tray2 Pull the paper up and toward you to remove it Cause/Action Common Error MessagesTable 5.3 Common error messages 30 Color Print Collation Memory Table 5.3 Common error messages continued37 Insufficient 38 Memory Full Cartridge Low 900-979 Service88 Color Print 88 Black Print Tray Change traytype size Tray 2 only displays if the optional Tray 2 is installed Load tray 5-22 DocuPrint C20/NC20 User Guide Custom Type Name Load Manualsize Job Menu To Cancel the Current Print JobJob Menu Cancel Job 5-24 DocuPrint C20/NC20 User Guide To Reset the Printer and Cancel the Print Job Job Menu Reset Printer 5-26 DocuPrint C20/NC20 User Guide Printer Specifications Appendix A Printer Specifications A-1 Printer Specifications Table A.1 DocuPrint C20/NC20 FeaturesFeature A-2 DocuPrint C20/NC20 User Guide Appendix A Printer Specifications A-3 A-4 DocuPrint C20/NC20 User Guide Certifications Appendix B Certifications B-1 Without an External Ethernet Adapter Installed Electronic Emission Notices Reorient or relocate the receiving antenna Industry Canada Compliance Statement European Community EC Directives Conformity With an External Ethernet Adapter Installed Appendix B Certifications B-5 Industry Canada Compliance Statement Table B.1 1-Meter Average Sound Pressure, dBA The United Kingdom Telecommunications ActGerman Acoustics Statement Quick Print Quality Energy Star Printer Options Accessing the System Board from the Right Installing the Hard DiskOption Card Installation Installing the Paper Tray Option Installing Printer OptionsTable C.1 Installing Options Go to Printer Memory Printer MemoryC-4 DocuPrint C20/NC20 User Guide Accessing the System Board from the Front Appendix C Printer Options C-5 Touch something metal to discharge any static Installing PrinterMemory electricity before you touch it You can hear the memory option click into place Appendix C Printer Options C-7 If you need help, see the Quick Installation Guide Closing the System Board from the FrontC-8 DocuPrint C20/NC20 User Guide Accessing the System Board from the Rear Flash Memory Pull the tab on the access cover until the cover rotates toward you Locate the system board access coverC-10 DocuPrint C20/NC20 User Guide Memory SIMM Installing a Flashin “Accessing the System Board from the Rear” in the Appendix C Printer Options C-11 You can hear the memory SIMM click into place C-12 DocuPrint C20/NC20 User Guide Closing the System Board from the Rear Appendix C Printer Options C-13 Administrator Guide C-14 DocuPrint C20/NC20 User Guide With this adapter, you can connect your printer to an External Ethernet AdapterAn External Ethernet Adapter is available for your printer Ethernet network so that it can be shared. The External Installing the External Ethernet Adapter To install the External Ethernet Adapter Installing the Tri-Port Interface Card Tri-Port Interface Card Infrared Adapter Infrared AdapterInfrared Adapter C-18 DocuPrint C20/NC20 User Guide Infrared Adapter Using theAppendix C Printer Options C-19 Hard Disk Installing theinstalled at a time Hard Disk Option Card Installation Option Card InstallationAccessing the System Board from the Right Appendix C Printer Options C-21 Installing an Option Card C-22 DocuPrint C20/NC20 User Guide 7 Push the card straight into the printer Appendix C Printer Options C-23 Complete the following steps after you install an option card Closing the System Board from the RightC-24 DocuPrint C20/NC20 User Guide Input Tray Installing the Paper TrayInput Tray Appendix C Printer Options C-25 Continue with “Attaching the Paper Support” on the next page The paper tray fits straight into the back of the printerPush the paper tray straight in until it clicks into place C-26 DocuPrint C20/NC20 User Guide Attaching the Paper Support Appendix C Printer Options C-27 C-28 DocuPrint C20/NC20 User Guide See Printer cleaning IndexSee Control Panel, Control keys See Standard input tray or Tray Installing C-20, C-21 C-24Opening 1-12, 2-6, 2-10 Hard Disk C-20, C-21 C-24 See Installation, Options Also see Printer problems NumericsSee Standard input tray