1 Printer operation problems continued, Problem, Action | Xerox C20

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Xerox NC20 manual 1 Printer operation problems continued, Action, Printer Problems, Troubleshooting

Contents

Version The Xerox DocuPrint C20/NC20 Color Ink Jet PrinterUser Guide Safety Information Safety Notes ContentsChapter 1 Getting to Know Your Printer Chapter 3 Printing Chapter 2 Loading Print Media Printer Specifications Chapter 5 TroubleshootingChapter 4 Maintaining the Printer Certifications Appendix C Printer Options Safety Notes Safety Notes Electrical Safety Do not override or disable electrical or mechanical interlocks Maintenance Safety Maintenance Safetyiv DocuPrint C20/NC20 User Guide Operational Safety Do not place the printer near a heat source Do not switch off the printer power while printing Frequent operation of the on/off switch is not recommendedKeep hands, hair, and neckties away from the exit feed rollers Do not open the Top Cover while printing viii DocuPrint C20/NC20 User Guide Chapter 1 Getting to Know Your Printer Getting to Know Your Printer Introduction Introduction1-2 DocuPrint C20/NC20 User Guide Print Speed Resolution Printer Features 75 resident -scalable fonts Resident Fonts The following fonts are included with your printerPostScript Level 2 emulation 39 compatible plus 36 additional PCL emulation 45 LaserJet compatible plus 30 additional in PCL The DocuPrint C20/NC20 supports the Windows 95 and Only one option card can be installed in your printer at a time The following printing protocols are enabled with the ICM Windows 95, 98 and NT Apple ColorSync PANTONE Color Profiles Color Matching Systems Printer Driver Software Figure 1.1 Printer Components, Front View Printer ComponentsFront View Figure 1.2 Printer Components, Rear View A Tri-Port Interface Card to provide support for LocalTalk 1 Standard Parallel Port 2 Optional Tri-Port Interface Figure 1.3 Connection Interface Area Front Cover Figure 1.4 Print cartridge components Print Cartridge Components Printed Documentation DocuPrint Documentation User Guide, which is the electronic version of this book Electronic Documentation Reader provided on the CD if you do not already have one installed Note, Caution and Warning Symbols 1-18 DocuPrint C20/NC20 User Guide Chapter 2 Loading Print Media Loading Print Media This chapter will help you select paper for your DocuPrint C20/NC20 and to properly position paper in the different input trays. It will refer you to the separate Supplies/ Options Guide to help you understand the different types of paper you can use with the DocuPrint C20/NC20 Paper Selection Guidelines Selecting Paper DocuPrint C20/NC20 Paper Recommendations “Using the Manual Feed Slot” page “Using Tray 2” page “Using the Standard Input Tray” page“Using Letterhead” page Loading Paper To Load the Standard Input Tray Using the Standard Input Tray2-6 DocuPrint C20/NC20 User Guide Go to Step Lift and slide the envelope length guide out toward you 2-8 DocuPrint C20/NC20 User Guide If you are not using large-size paper, go to Step Using the Manual Feed Slot 2-10 DocuPrint C20/NC20 User Guide To Load the Manual Feed Slot 5 Send your job to print capacity To Load Tray2-12 DocuPrint C20/NC20 User Guide right-hand side of the tray to determine that the Use the paper length indicators printed on the topprint material is fully inserted into Tray 2-14 DocuPrint C20/NC20 User Guide Tray Linking Changing the Printing Multiple JobsPaper Source Ready Paper Source Manual Paper Paper Source Tray1Paper Source Manual Env Load Manual Plain Envelopes Load Manual Plain Paper2-18 DocuPrint C20/NC20 User Guide Table 2.1 Letterhead Orientation Using LetterheadPaper Source Place Print 2-20 DocuPrint C20/NC20 User Guide Chapter 3 Printing Printing Table 3.1 DocuPrint C20/NC20 printer drivers DocuPrint C20/NC20 Printer DriversEnvironment Printer Driver Driver Features Installing CentreWare DP and Printer Drivers Using the Control Panel Using the Control Panel3-4 DocuPrint C20/NC20 User Guide Figure 3.1 DocuPrint C20/NC20 Control Panel Control Panel Features Busy PCL The Control Panel DisplayBusy PCL Supplies Item Menu Menussuch as Supplies Menu or Job Menu Table 3.2 Control Key Functions Using the Control KeysControl Key Function Table 3.2 Control Key Functions continued 3-10 DocuPrint C20/NC20 User Guide DocuPrint C20/NC20 Menu Map JOB MENU SETUP MENU PCL EMUL MENU POSTSCRIPT MENU Figure 3.2 DocuPrint C20/NC20 Menu Map3-12 DocuPrint C20/NC20 User Guide SUPPLIES MENU COLOR MENU PAPER MENU FINISHING MENU TESTS MENU PARALLEL MENU Figure 3.2 DocuPrint C20/NC20 Menu Map continuedSERIAL MENU INFRARED MENU To print a menu settings page Printing Menu SettingsTests Menu Tests Menu Print Menus Printing Menu Settings To select a new value as the default setting Changing Printer SettingsMenu e.g., Supplies Menu or Job Menu Saved 3-18 DocuPrint C20/NC20 User Guide Maintaining the Printer Table 4.1 Print cartridge messages Replacing the Print Cartridges To Position the Print Cartridge CarrierChange Cartridge Change Print Cartridge Print Cartridges To Replace the4-4 DocuPrint C20/NC20 User Guide If you are replacing both print cartridges, repeat Steps Go to the procedure “To Install Print Cartridges” page Table 4.2 Print cartridges and slots To Install Print CartridgesCartridge Type Cartridge Carrier Slot LEFT CART TYPE Not Changed Old Hi Capacity LEFT CART TYPE New Standard4-8 DocuPrint C20/NC20 User Guide Not Changed RIGHT CART TYPE Not Changed 13 Go to the procedure “To Align the Print Cartridges” RIGHT CART TYPE New Standard4-10 DocuPrint C20/NC20 User Guide To Align the Print Cartridges The actual test pattern will print more steps then shown above Figure 4.1 Print cartridge alignment pattern4-12 DocuPrint C20/NC20 User Guide Test A Alignment =5 To Change the Alignment Value Align Cartridges To Print an Alignment Test PagePrinting Alignment Page Cleaning the Printheads Cleaning Your PrinterTo Run the Printhead Test Tests Menu Cleaning Heads Tests Menu Clean HeadsThe printer returns to the ready state after the test page prints 4-16 DocuPrint C20/NC20 User Guide If the print quality is not satisfactory, continue with Step When cleaning the color print cartridge, wipe the Wiping the Printheadsposition. See the section “To Position the Print Cartridge printheads in one direction so the colors do not counter, see “To Align the Print Cartridges” page Repeat Steps 3 and 4 for the other print cartridge 4-20 DocuPrint C20/NC20 User Guide Cleaning the Cartridge Carrier Run the Printhead Test” page counter, see the section “To Align the Print Cartridges” Storing Print Cartridges Troubleshooting Printer Operation Problems Printer Problems Problem Table 5.1 Printer operation problemsAction Make sure PCL SmartSwitch and PS SmartSwitch are set to On described in Chapter 2 Loading Print Media Table 5.1 Printer operation problems continued5-4 DocuPrint C20/NC20 User Guide Printer Problems 5-6 DocuPrint C20/NC20 User Guide Chapter 4 Maintaining the Printer for more information Table 5.2 Print quality problems Print Quality ProblemsPrint Cartridges” page System Administrator Guide for more information Table 5.2 Print quality problems continued5-8 DocuPrint C20/NC20 User Guide Problem What Causes a Paper Jam? Paper Jams Any of the paper sources The output bin Printer Components and Jam Areas Possible Paper Jam AreasFigure 5.1 Paper Jam Areas 1 Manual Feed Slot When a paper jams occurs, determine where in the printer the jam has occurred. Once you have determined that, proceed to one of the following sections and follow the described steps for clearing the jam Lift the output bin and locate the jammed paper inside the input tray To Clear a Jam in the Input TrayPull the paper up and toward you to remove it Lower the output bin 1 Locate the jammed paper in the manual feed slot To Clear a Jam in the Manual Feed Slot2 Pull the paper straight up and remove it 5-16 DocuPrint C20/NC20 User Guide To Clear a Jam in the Output Bin 1 Locate the jammed paper in Tray To Clear a Jam in Tray2 Pull the paper up and toward you to remove it Table 5.3 Common error messages Common Error MessagesCause/Action 30 Color Print 37 Insufficient Table 5.3 Common error messages continuedCollation Memory 38 Memory Full 88 Color Print 900-979 ServiceCartridge Low 88 Black Print type size Change trayTray Tray 2 only displays if the optional Tray 2 is installed 5-22 DocuPrint C20/NC20 User Guide Load tray Custom Type Name Load Manualsize Job Menu Cancel Job To Cancel the Current Print JobJob Menu 5-24 DocuPrint C20/NC20 User Guide Job Menu Reset Printer To Reset the Printer and Cancel the Print Job 5-26 DocuPrint C20/NC20 User Guide Appendix A Printer Specifications A-1 Printer Specifications Feature Table A.1 DocuPrint C20/NC20 FeaturesPrinter Specifications A-2 DocuPrint C20/NC20 User Guide Appendix A Printer Specifications A-3 A-4 DocuPrint C20/NC20 User Guide Appendix B Certifications B-1 Certifications Electronic Emission Notices Without an External Ethernet Adapter Installed Reorient or relocate the receiving antenna European Community EC Directives Conformity Industry Canada Compliance Statement Appendix B Certifications B-5 With an External Ethernet Adapter Installed European Community EC Directives Conformity German Acoustics Statement The United Kingdom Telecommunications ActTable B.1 1-Meter Average Sound Pressure, dBA Quick Print Quality Energy Star Printer Options Option Card Installation Installing the Hard DiskAccessing the System Board from the Right Installing the Paper Tray Table C.1 Installing Options Installing Printer OptionsOption Go to Printer Memory Printer MemoryC-4 DocuPrint C20/NC20 User Guide Appendix C Printer Options C-5 Accessing the System Board from the Front Memory Installing PrinterTouch something metal to discharge any static electricity before you touch it Appendix C Printer Options C-7 You can hear the memory option click into place If you need help, see the Quick Installation Guide Closing the System Board from the FrontC-8 DocuPrint C20/NC20 User Guide Flash Memory Accessing the System Board from the Rear Pull the tab on the access cover until the cover rotates toward you Locate the system board access coverC-10 DocuPrint C20/NC20 User Guide in “Accessing the System Board from the Rear” in the Installing a FlashMemory SIMM Appendix C Printer Options C-11 C-12 DocuPrint C20/NC20 User Guide You can hear the memory SIMM click into place Appendix C Printer Options C-13 Closing the System Board from the Rear C-14 DocuPrint C20/NC20 User Guide Administrator Guide An External Ethernet Adapter is available for your printer External Ethernet AdapterWith this adapter, you can connect your printer to an Ethernet network so that it can be shared. The External To install the External Ethernet Adapter Installing the External Ethernet Adapter Tri-Port Interface Card Installing the Tri-Port Interface Card Infrared Adapter Infrared AdapterInfrared Adapter C-18 DocuPrint C20/NC20 User Guide Infrared Adapter Using theAppendix C Printer Options C-19 installed at a time Installing theHard Disk Hard Disk Accessing the System Board from the Right Option Card InstallationOption Card Installation Appendix C Printer Options C-21 C-22 DocuPrint C20/NC20 User Guide Installing an Option Card Appendix C Printer Options C-23 7 Push the card straight into the printer Complete the following steps after you install an option card Closing the System Board from the RightC-24 DocuPrint C20/NC20 User Guide Input Tray Installing the Paper TrayInput Tray Appendix C Printer Options C-25 Push the paper tray straight in until it clicks into place The paper tray fits straight into the back of the printerContinue with “Attaching the Paper Support” on the next page C-26 DocuPrint C20/NC20 User Guide Appendix C Printer Options C-27 Attaching the Paper Support C-28 DocuPrint C20/NC20 User Guide See Printer cleaning IndexSee Control Panel, Control keys Opening 1-12, 2-6, 2-10 Installing C-20, C-21 C-24See Standard input tray or Tray Hard Disk C-20, C-21 C-24 See Installation, Options Also see Printer problems NumericsSee Standard input tray