Xerox C20 1 Printer operation problems continued, Action, Printer Problems, Troubleshooting

Models: C20 NC20

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Printer Problems

 

 

 

Printer Problems

Table 5.1 Printer operation problems (continued)

 

 

 

 

Problem

 

 

Action

 

 

 

You get unexpected

 

Check the Print Timeout setting in the Setup Menu. Increase the setting. See

page breaks.

 

Print Timeout in Chapter 1 of the System Administrator Guide for more

 

 

information.

 

 

 

Job prints from the

 

Check the PAPER TYPE setting in the Paper Menu on the printer Control Panel

wrong paper source or

 

and in the printer driver. See PAPER TYPE in Chapter 1 of the System

on the wrong paper.

 

Administrator Guide for more information.

 

 

 

Static builds up on

 

Use high quality transparencies specifically recommended for inkjet printers.

transparencies or

 

 

 

transparencies jam.

 

 

 

 

 

 

Menu settings changed

 

Settings in the software application or the printer driver are overriding the

from the Control Panel

 

settings on the Control Panel.

have no effect.

 

Change the menu settings from the printer driver, the printer utilities, or the

 

 

 

 

 

software application instead of the Control Panel.

 

 

Disable the settings in the printer driver, the printer utilities, or the software

 

 

 

application.

 

 

 

Job does not print in

 

• The printer driver or software application may be set to print in black and

color.

 

 

white mode. Change the Color Correction setting in the Color Menu. See

 

 

 

Color Correction in Chapter 1 of the System Administrator Guide for more

 

 

 

information.

 

 

• Check to make sure a color or photo print cartridge is installed.

 

 

 

 

 

 

 

Table 5-1 Page 3 of 4

 

 

 

 

Chapter 5: Troubleshooting 5-5

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Xerox NC20 manual 1 Printer operation problems continued, Action, Printer Problems, Troubleshooting