Section 3 - Support

Troubleshooting

Nothing is printed

•Be patient

Complex documents containing many fonts, graphics, and/or color photos take longer to begin printing. If the Power light is blinking, the printer is processing information.

•Check the power

Make sure the power cord is connected firmly to the printer and to a working outlet, and that the printer is turned on. The Power light on the front panel of the printer should be lit.

•Check the paper

Make sure paper is loaded correctly in the tray and that the paper is not jammed in the printer. See page 20 to clear a paper jam.

•Check the print cartridges

Make sure that both the black and color print cartridges are properly installed and that the top cover of the printer is closed.

•Try printing a "sample page"

Turn the printer off, then back on. Press the Resume button and release it when the Resume light starts to blink. If the sample page prints, then the problem is not with the printer.

•Check the interface cable (Windows 3.1x / 95 only) Make sure that a high quality bi-directional interface cable (IEEE-1284 compliant) is connected properly to both the printer and the computer.

To test the cable, click the Maintenance tab in the HP DeskJet 1120C Toolbox, and select

"Run bi-directional cable test".

•Check the printer setup

Make sure your HP DeskJet printer is selected as the current or default printer. See "Select Your Printer", page 12.

•Check the network setup

Make sure that your printer is properly setup in network environment. See "Use the printer on a network" on the "How Do I?" tab in the HP DeskJet 1120C Toolbox and the documentation provided by your network vendors.

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A blank page is printed

•Check the print cartridges for tape

Make sure you remove the protective plastic tape that covers the ink nozzles.

•Check for an empty print cartridge

If you are printing black text and a blank page is printed, your black print cartridge may be empty. Replace the black print cartridge.

•Check the printer setup

Make sure your HP DeskJet 1120C printer is selected as the current or default printer.

•Check the parallel port on your computer

Make sure your printer is connected directly to the parallel port. Do not share the port with other devices such as a Zip drive.

Placement of the text or graphics is wrong

•The paper size or orientation settings may be incorrect

Make sure the paper size and page orientation selected in the software program match the settings in the HP print settings dialog box. See "Changing Print Settings" on the "How Do I?" tab in the HP DeskJet 1120C Toolbox.

•The black and color print cartridges may need to be aligned

Print cartridges need to be aligned whenever one has been removed or replaced, or if the black ink and color ink do not seem to line up properly with each other on the page. See "Align print cartridges" on the "Maintenance" tab in the HP DeskJet 1120C Toolbox.

•The paper may not be loaded correctly

If everything on the page is slanted or skewed, make sure the paper width and length adjusters fit snugly against the left and bottom edges of the paper stack, and that there are no more than 150 sheets of paper loaded in the main tray or 10 sheets of paper in the alternative tray.

•The margin settings may be wrong

If the text or graphics are cut off at the edges of the page, make sure the margin settings for the document do not exceed the printable area of your printer. See "Printer Specifications", page 25.