Troubleshooting

Troubleshooting the Instant Capacity Software

 

 

Troubleshooting the Instant Capacity

 

 

Software

 

 

In the event the Instant Capacity software is not functioning, perform

 

 

the following steps:

Step

1.

Verify that the Instant Capacity software is installed and not corrupted

 

 

by entering the following command:

 

 

/usr/sbin/swverify B9073BA

 

 

You should see Verification succeeded. in the output of the

 

 

swverify command.

Step

2.

If there is an error from the swverify command in Step 1 (above) then

 

 

reinstall the Instant Capacity software. Refer to “Installing Instant

 

 

Capacity Software” on page 44 for details.

Step

3.

Verify that the status of your Instant Capacity system/partition is

 

 

correct by entering the following command:

 

 

/usr/sbin/icod_stat

 

 

You should see something similar to “B.07.00” as the Instant Capacity

 

 

software version. If you do not have a version 7 installed, install the

 

 

Instant Capacity B.07.x software.

 

 

If there is a discrepancy between the number of reported licensed and

 

 

unlicensed components and your Instant Capacity contract, send an

 

 

e-mail to the Instant Capacity administrator at icap_admin@hp.com

 

 

that explains the discrepancy.

Step

4.

Ensure that the icodd daemon is running on the system/partition by

 

 

entering the following command:

 

 

/usr/bin/ps -e grep icodd

 

 

You should see the icodd daemon running on the partition. If it is not

 

 

running, check the system log file (syslog) for icodd error messages and

 

 

take the appropriate action.

Step

5. Ensure that the kernel driver diag2 is built into the kernel.

Step

6. Ensure that the nPartition provider NPar bundle is installed.

Chapter 7

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